Refunds and overpayments

[Derek Atkins]

Mike Evans <mikee at saxicola.idps.co.uk> writes:

> I've been puzzling over this for a while, again.
>
> A customer report of an overpaid/advance paid customer shows a credit, which 
> is good.  Posting a new invoice for the customer, of the balancing amount, 
> brings the balance to zero again in the customer report, which is also good,  
> but I see this now in the 0-30 days box of the receivable aging part of the 
> report, plus there is an unpaid invoice listed in the invoice view and a 
> receivable aging report shows the same situation.  If I now pay this invoice 
> to clear receivable aging, the customer report again reports a credit amount.  
> So how I do mark the invoice paid without actually paying it?

This sounds like the outstanding bug:
   https://bugzilla.gnome.org/show_bug.cgi?id=488035

> Using a holding account for the over payment solved the above problem but, as 
> you say, the overpayment transaction doesn't then show up in the customer 
> report.  I also have to remember to take part of the next invoiced payment 
> from the holding account and the remainder as a cheque.  
>
> Neither scenario is satisfying to me.  The same issue seems to have affected 
> rshgeneral a while back, (October 2009).
>
> MIke Evans

-derek
-- 
       Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
       Member, MIT Student Information Processing Board  (SIPB)
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