downloading issue

[John Ralls]

On Sep 20, 2011, at 1:38 PM, suk wah bernstein wrote:

> sorry, don't understand question. top section of info box reads:
> 
> General:
>    Kind: Volume
>    Disk Image
> 
> ...and more.
> 
> 2nd section is more info, date of time of last opened.
> 
> 3rd section is name and extension
> 
> 4th, preview
> 
> 5th and last, sharing and permission.
> 
> do you need all that're in the info box? pls clarify. i'm not tech savy at all. just a regular, simple user.  thanks.
> 

"Volume" here means a device that contains a hierarchy of folders and files. It can be a disk inside your computer, or one connected to it by a cable, or over the network, or a USB thumb. It can also be a special kind of file called a disk image, and that seems to be what it is here. 

Try making a new folder in your Documents folder and dragging the Quicken files into it, then try importing from there. Make sure that you have read permission on the copied files.

Regards,
John Ralls