Problems starting Gnucash

[Colin Law]

On 29 October 2013 21:36, Dwayne and Denise Purvis
<ddpurvis17 at woh.rr.com> wrote:
> I am sure it is dying.  The system has never been used with dual monitors.  The task icon is displayed on the task bar for a few seconds while it begins to load then disappears.  When it does, the task is no longer in the list of tasks in task manager.

Yes, I think you are right.

Colin

>
>
>
> -----Original Message-----
> From: Colin Law [mailto:clanlaw at googlemail.com]
> Sent: Sunday, October 27, 2013 10:55 AM
> To: Dwayne and Denise Purvis
> Cc: gnucash-user at gnucash.org
> Subject: Re: Problems starting Gnucash
>
> On 26 October 2013 21:37, Dwayne and Denise Purvis <ddpurvis17 at woh.rr.com> wrote:
>> Hello,
>>
>> We've been using Gnucash for several years and have no problems but
>> beginning today, when we attempt to start the application, the flash
>> screen pops-up and begins loading then the application just dies with
>> no errors.  I can find no log files or information in the windows logs
>> to indicate what the problem might be.  I've had issues when there was
>> a lock file left out due to an unexpected shutdown or something, but
>> that gives a specific error that you can refer to.  In this case,
>> there are no errors. Does anyone have any advice on how to
>> troubleshoot this issue?  I'm an IT professional but know very little
>> about the inner workings of this product so am at somewhat of a loss.
>
> Are you sure it is dying? Does it disappear from the task bar, or whatever the equivalent is in Win 8?  Sometimes there are problems with the scheduled transaction run window not being visible.  Have you used the machine with dual monitors by any chance?
>
> Colin
>
>>
>>
>>
>> I am running on Windows 8.1 (I updated to 8.1 earlier this week).  I
>> test executed the application after the upgrade and it launched successfully.
>> I've re-installed it and even updated to the latest release but have
>> the same issue.  I've also restored to a restore point in Windows from
>> the date that I tested it and continue to have an issue.
>>
>>
>>
>> Permissions are no problem and disk space is not a problem.  The main
>> thing I'm interested in is information on how to identify the problem
>> to try to resolve the issue.
>>
>>
>>
>> Thanks,
>>
>> Dwayne
>>
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