Can't Open on MAC

[Paul Carini]

John,

At 1:04, I tried again to open gnucash by double clicking it in the applications folder.  Also tried File, Open, click on Gnucash with no success.  So I have now opened Console and clicked on "All Messages" and Show Log List; a long string of messages appear.  However, when I click on User Diagnostic Reports (as in your provided example) no messages appear in the list, it is blank.  I also tried the file command "New System Log Query" and searched for "guile" with no result.  Any other ideas?  I would really love to try out this app from all I have read about it I think it would be perfect for me as I am familiar with accounting.  Thanks again for all this help.

Paul


On May 5, 2015, at 11:57 AM, John Ralls <jralls at ceridwen.us> wrote:

>> 
>> Hi John,
>> 
>> Per your suggestion, I dragged the dmg to applications and it copied in OK, but double clicking produced "poof", like removing an item from the dock.  Not sure I followed you on the console log, but above is the list from when I tried the process.  Thanks so much for your help.
>> 
>> Paul
>> 
>> 
>> 
>> On May 4, 2015, at 4:56 PM, John Ralls <jralls at ceridwen.us> wrote:
>> 
>>> 
>>>> On May 4, 2015, at 1:04 PM, Paul Carini <paulcarini at comcast.net> wrote:
>>>> 
>>>> I am using OSX 10.8.5 and cannot open my downloaded gnucash file.  My attempts lead to a "verifying "gnucash" process after which the gnu cash icon flashes in the dock and the warning appears "this is an application downloaded from the internet, do you want to open it?".  When I click on "open", the flashing icon in the dock disappears and all is dead.  I really want to try this software; it sounds like it is close to the old version of Quicken which was great but no longer supported by MAC Mt Lion.  Hope someone can help me open this application.  Thanks
>>>> 
>>> 
>>> Did you drag Gnucash from the dmg to your Applications folder?
>>> 
>>> If you did, please open Applications:Utilities:Console. Open the file list if it isn’t already (there’s a button on the left end of the toolbar) and see if there’s a Gnucash entry under User Diagnostic Reports. If there is, drag it to a reply (remember to copy the list!) and send it in.
>>> 
>>> That aside, GnuCash is unlike any version of Quicken. GnuCash uses and enforces double-entry accounting and uses sub accounts instead of categories. We recommend that you study the Tutorial and Concepts Guide, available in the application or at www.gnucash.org, before you dive in to GnuCash.
> 
> Paul,
> 
> Please remember to copy the list on all replies using the double-arrow reply icon (“Reply All”).
> 
> The console log isn’t what I need to analyze the problem. There should be a crash report. Perhaps an illustration will help. In the attached screen shot of the Console Window, the file list is open and the green arrow points at the toolbar button to open and close it. The red arrow points at the User Diagnostic Reports item, and a crash report is selected. I don’t happen to have a GnuCash crash report in my log directory right now, so I’ve highlighted a guile one so you can see what they look like. The screen shot is from 10.10, so the names will be a bit different, but should be close enough for you to figure out on your 10.8 window.
> 
> Regards,
> John Ralls
> 
> <Screen Shot 2015-05-05 at 8.48.23 AM.png>