Help with GNUcash on new Mac Mini

[John Ralls]

> On Jun 24, 2016, at 7:03 PM, Eve Mattingley <testmagannex at gmail.com> wrote:
> 
> June 23, 2016
> 
> I have a new Mac Mini, running OS X 10.11.4.  I was previously
> using a SnowLeopard Mac Mini (mid-2010), also OS X but of course
> a slightly earlier OS X version. I have GNUcash v 2.4.13, which
> ran fine on the earlier Mac, and I've been using it without incident
> for several years.
> 
> In setting up the new system, we used Time Machine to bring in
> all apps and data, which worked fine except that when I open GNUcash,
> my general ledger simply does not exist.  All my account categories
> are there, and several other customizations, but not the spent/
> deposited money info itself.
> 
> In the course of trying to figure out what was wrong, I tried printing
> several of my (custom) reports -- reports I print once a month for my
> both my own business records and for my CPA.  I was able to more or less
> duplicate reports I'd already printed (some report customization elements
> were apparently lost or corrupted), but from what amounted to "invisible"
> ledger information.  (Not sure that's clear.  One, I can see no ledger
> ledger info at all -- zero balance, no entries.  Two, I already had
> printed-out reports
> for earlier months.  Three, I tried setting the date range for the month
> of February 2016, then printed several reports, which matched what I had
> on file.)
> 
> I simply do not understand why this is happening.  Honestly, I'm afraid to
> touch anything for fear I'll make the situation worse.  I should probably
> say that I am NOT especially computer-savvy.  I'm an experienced user, but
> not any kind of programmer or someone who understands the deeper workings
> of computers.  And I'm using Gnu-Cash because I used to have someone who
> WAS computer-savvy who got it all up and running, but I no longer have
> access to him.
> 
> I'd therefore appreciate having any help and replies expressed in "words
> of one syllable" as far as technicalities of the app or its programming
> are concerned.  Also, if there is relevant info I've left out that would
> help identify the source of the problem, please don't imply that I'm a total
> idiot (as I've seen in a number of exchanges between members of this list).
> Just ask me for what you need to know in order to reply and/or help.
> 
> Many thanks for any help any of you can offer!

I take it that you're using the General Ledger tool rather than looking at individual accounts. That tool defaults to showing only the last 30 days of activity. Might it be that your most recent transaction is older than that? If so, try changing the settings in View>Filter By... with the General Ledger tab in the foreground.

Regards,
John Ralls