2020-08-29 GnuCash IRC logs
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02:59:02 <chris> BenFranske: best file a bug and attach your custom report.
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09:37:43 <rsp> can't find answer to problem w/aqbanking. Just upgraded from 3.7 to 4.1. Trying to get transactions results in empy box titled "Acquiring Lock" which times out, tries twice, and gives up. Rolled back to 3.7 and it works. Rolled forward to 3.8 fails. Searched release notes and qiki, but didn't find anything obvious. Thoughts.
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10:59:16 <fell> rsp, which module are you using? FinTS/HBCI, OFX, EBICS, paypal …?
11:00:33 <fell> On which OS are you, which AqBanking version is installed?
11:00:42 <rsp> Thanks for the response - I'm using OFXDirect. I had a credit card replaced with a new # and needed to set up the new one. But Isaw the new versions of gnucash and figured it was time to upgrade
11:01:28 <rsp> If there are some instructions for any additional steps I need to do to work around the issue, I couldn't find it.
11:02:26 <fell> A new card, ut the same account?
11:04:48 <fell> Ah, Gnucash 3.7 bis using AqBanking5, later versions are using Aqbanking6 — at least, if you use our bundles.
11:05:09 <rsp> yes - it's with Chase - I thought it should just work if I changed the account #. I did see some messages fly by that the cert wasn't trusted. I assumed it might be an issue with the aqbanking library, also part of the reason I decided to upgrade
11:05:36 <fell> To use AqBanking6 you should go through the setup again.
11:05:54 <rsp> I verified the Chase certificate is valid by going to ofx.banking.chase and viewing the cert
11:06:38 <rsp> oops - I meant https://ofx.chase.com
11:08:12 <rsp> Their cert was last updated in March, and Ihave definitely downloaded transactions since then
11:08:51 <rsp> Do you mean I need to rerun the online banking wizard from scratch for all of my accounts?
11:09:25 <rsp> I'll give that a try. Thanks
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11:13:31 <fell> Tip: check Actions->Online-Actions->show log window and your setting in Preferences->Online Banking to get a verbose output whithout closing the window.
11:13:59 <rsp> thanks
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11:37:37 <rsp> Hmmm - upgraded to 4.1 and trying to rerun the online banking wizard. I get the small window popping up for "Acquiring lock", which times out (twice) and then the wizard starts. But on the 2nd tab, clicking the "Start AqBanking Wizard" button doesn't seem to work. Nothing pops up to create accounts. Clicking Next works but obviously there are no accounts to match to gnucash accounts. Does
11:37:38 <rsp> the wizard do any logging somewhere (on Windows 10) I couldn't find any logs under my c:\users\Rob\gnucash or c:\...\aqbanking folders
11:40:15 <rsp> I tried clearing out (after saving a copy) the old accounts and users folders under c:\users\rob\aqbanking\settings\users and ...\accounts But the online banking wizard still won't start the aqbanking wizard
11:41:01 <rsp> @fell - yes - I'm using the default included bundles
11:41:01 <gncbot> rsp: Error: "fell" is not a valid command.
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12:26:01 <rsp> I blew away the entire c:\users\Rob\aqbanking folder and now the aqbanking wizard starts. I successfully added my user info and hit the "Retrieve Account List" button under Bank Settings. messages wre logged that it (correctly) retrieved 2 accounts and displayed the credit card account numbers. But when I close the windows to get back out to map the accounts to gnucash, the Next button is
12:26:01 <rsp> grayed out. In my aqbanking folder, it now has an entry under ...\settings6\users, but there is no settings6\accounts folder created to hold the info for the 2 accounts.
12:31:06 <fell> rsp: https://wiki.gnucash.org/wiki/AqBanking#Debugging
12:32:43 <rsp> thanks fell
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13:16:21 <fell> rsp: perhaps jralls remembers the issue ^?
13:16:55 <fell> I am no ofx user.
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13:21:42 <rsp> fell, the pointers are still appreciated.
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13:31:08 <fell> You did allsteps mentioned in https://wiki.gnucash.org/wiki/Setting_up_OFXDirectConnect?
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13:54:17 <rsp> Yeah!! Well, I finally got the accounts created and mapped to gnucash accounts. I did have to follow the manual account creation workaround listed in that last link you gave me. It then properly imported the accounts and let me work with them. I just downloaded transactions for one of the accounts. Thanks for all the help fell!
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14:01:26 <fell> welcome!
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