Any volunteers for extending our support services on Uservoice?

John Ralls jralls at
Sat Mar 2 12:46:32 EST 2013

On Mar 2, 2013, at 8:31 AM, Christian Stimming <christian at> wrote:

> Am Samstag, 2. März 2013, 07:00:25 schrieb John Ralls:
>> On Mar 2, 2013, at 6:30 AM, Christian Stimming <christian at> 
> wrote:
>>> Gnucash has been using the Uservoice service for quite some time by now,
>>> see
>>> However, the site offers some more and interesting services that might
>>> be very useful for our community as well: Ticket system, Knowledbase
>>> Articles, Knowledbase Topics, and probably others I didn't discover so
>>> far. Gnucash is subscribed there in a plan that allows using all those
>>> services, and also adding as many administrators as we like.
>>> Are you interested in improving gnucash's support services? Would you
>>> like to try out some of those extra features and make them a real
>>> helper for the everyday user questions that arise here or elsewhere?
>>> As for myself, I know I don't have much time for gnucash work right now
>>> besides occasional development (especially for German online banking).
>>> But if you can give it a try to improve gnucash's user support, feel
>>> free to drop me a note. I will provide you with the necessary accounts
>>> at uservoice and you can just start to work with any of the features
>>> that are available there. This would be a big help for our community.
>>> Thanks!
>> Is there some compelling benefit to using Uservoice's facilities instead of
>> what we use now -- compelling enough to justify the many hours needed to
>> transfer all of bugs from Bugzilla and the Wiki articles to the
>> "Knowledgebase"?
> I wonder where you read "transferring all bugs from bugzilla and all wiki 
> articles" in my first message? The uservoice site is meant as an addition to 
> our current support services, not a replacement.
Tickets == Bugs
Knowledgebase == Wiki

Having two trackers and two informal documentation systems == twice as much work to keep up with both.

John Ralls

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