Missing invoice in Business->Customer->Find Invoice

Derek Atkins warlord at MIT.EDU
Wed Aug 2 10:23:21 EDT 2017


First, this is a user question, not a developer question -- so should
have been asked on gnucash-user.  I've re-directed this there.

Eric Wheeler <gnucash-devel at lists.ewheeler.net> writes:

> Hello all,
> We have an invoice that cannot be found in the  "Business->Customer->Find 
> Invoice" dialog, neither by invoice number nor by customer name.  
> However, both the post and payment do show up in "Accounts Receivable" and 
> I can find the invoice if I do Reports->Business->Customer report.

Showing up in AR and in the report only implies that there is a
transaction that appears to be connected to an invoice.  However it may
have become detached (for example if the invoice was doubly-posted, and
then subsequently unposted or otherwise reused).

What happens if you click on the invoice from the report?  Does it take
you to the actual invoice?

> So, interestingly, the invoice appears to be there but the "Find Invoice" 
> dialog can't find it.
> What might this indicate?

It depends.  The invoice could have been marked "inactive" and therefore
wouldn't show up in the search?

> --
> Eric Wheeler


       Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
       Member, MIT Student Information Processing Board  (SIPB)
       URL: http://web.mit.edu/warlord/    PP-ASEL-IA     N1NWH
       warlord at MIT.EDU                        PGP key available

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