[GNC-dev] [MAINT] Unplanned network outage for code.gnucash.org

[Jean Laroche]

Thanks for all this work Derek... Not a whole lot of fun :(

Jean

On 6/7/22 4:09 PM, Derek Atkins wrote:
> Hi All,
>
> tl;dr:  Double-whammy of UPS failing and then AT&T Router failing kept me
> offline for two days, including code.gnucash.org.  Finally received the
> new router around 5pm so the network is back up, but the UPS is still
> failing so equipment currently is up but not protected.
>
>
>
> Long version:
>
> Around 10:30pm on Sunday night by TV displayed "Network Cable Unplugged".
> I didn't think anything of it until the show I was streaming stopped a few
> minutes later.  I went down to the basement to discover that everything
> plugged into the UPS was powered off.  After fighting with the UPS (the
> 'on' button didn't do anything) I figured out how to reset it by
> unplugging it and the plugging it in again.  This got everything up and
> running, but the AT&T router would not authenticate to the network so I
> couldn't get online.  I thought it might've been a result of my ER-4 so I
> removed that from the equation, but it didn't help.
>
> After an hour on the phone with a nice AT&T tech in Slovenia I had a new
> modem on order and I finally got to bed at 12:30 knowing there wasn't
> anything else I could do.  The tech said I should have the modem by
> Tuesday, but it was possible I could get it Monday.
>
> Monday morning I called AT&T to try to get tracking info, but my modem
> order was still processing.  I called back again Monday afternoon and got
> FedEx tracking for the box, which was being sent to me from California.
>
> The modem arrived today around 5pm, and I quickly installed it, only to
> find that no, it did not have my static IP config in there.  So I called
> back to AT&T and got another tech who was able to get me configured.  I
> verified it was working while he was on the phone, and then worked with
> him on a few additional configuration changes, and verified my billing
> (which of course AT&T screwed up, too, but he claims to have fixed it --
> I'll check that tomorrow).
>
> However, during all this, the UPS powered-down my equipment several times
> over the past couple days, including at least four times in a 3-hour
> spread from 3:20-6pm.  I finally decided that the UPS wasn't helping so I
> unplugged all the equipment from the UPS and into my mainline
> (unprotected) circuit, while I work on figuring out why the UPS keeps
> turning off.
>
> So for now:
>
> 1) network is up, but I might be subject to NAT tables filling up until I
> can return to using my ER-4 gateway.
> 2) systems are up, but are not UPS protected
> 3) code is back up and running.
>
> I'm going to have several maintenance windows going forward to return the
> ER-4 into service, and, eventually, once I get the UPS repaired (whatever
> that means).  Any network outage due to the former should be relatively
> short.  However I will have to take all my hardware down to change where
> it's plugged in.
>
> -derek
>
> PS: Yes, I really should look into a backup to my main fiber network,
> although that wouldn't have helped with the UPS turning off its outputs!
>