data lost between sessions
Lenore Horner
LenoreHorner at sbcglobal.net
Sat Jan 24 23:44:20 EST 2009
Thank you. I had no idea how I could read the files.
I did that - used Smultron to read line numbers because Safari's view
source wouldn't show a status bar or line number but the layout looked
the same.
I could not see anything wrong with the offending transaction when
comparing it to previous transactions. By cutting out the offending
transaction and then various parts of it I managed to figure out what
changes would cause Safari to open the file without the red complaint
box. I tried cutting out various pieces of the description to no
avail. I finally deleted the entire description and retyped it. That
works. I have no idea why.
Now to reinstall Gnucash (updating mangled things so I'm starting
over) and see if the file is readable.
On Jan 20, 2009, at 3:19 PM, Andy Den Tandt wrote:
> A reply off-list to help you find the position of the problem, but I
> am not a gnucash developer, so if you have located the place of the
> problem, an extract or screenshot of that position might be helpful
> for the developers.
>
>
> By “sort of readable” you mean that you are seeing some of your
> account names, but it’s all data that is appended, eg account name
> transaction date transaction description, …?
>
> As far as I remember, Safari shows the XML as far as it understands
> it but without the XML tags. By scrolling till the end and trying to
> find a unique text (transaction description?), you can also have a
> clue where the error in the file approximately is.
>
> Next step is to open the XML file in a way that shows the line number.
> First option is in Safari/Firefox to “Show Source”. My firefox
> brings up a separate window and the statusbar at the bottom displays
> line and column number, but I first have to click somewhere for that
> info to appear.
> Second option is to open the XML into a plain text editor. The
> standard Mac editor will do, but you will have to ensure that it is
> showing line numbers. Again, memory is rusty, but you might have to
> change the mode to plain text and disable line wraps. The statusbar
> should also show line and column numbers.
>
> At the indicated position, what do you see?
> - just a single special character, but the XML continues
> nicely afterwards?
> - garbage?
> - ….?
>
> Andy
>
>
> Van: Lenore Horner [mailto:LenoreHorner at sbcglobal.net]
> Verzonden: maandag 19 januari 2009 23:55
> Aan: Andy Den Tandt
> CC: gnucash-user at gnucash.org
> Onderwerp: Re: data lost between sessions
>
> Andy,
>
> Thanks for the directions.
>
> I did that and Safari opened a page that was only sort-of readable,
> but came with a big, red header of
> This page contains the following errors:
>
> error on line 5214 at column 73631: internal error
> Below is a rendering of the page up to the first error.
>
> How do I go about figuring out what the error actually is?
>
> Lenore
>
> On Jan 19, 2009, at 15:33 PM, Andy Den Tandt wrote:
>
>
>
> A long shot - but like the modification dates, maybe you see an
> (error)
> message that points you in the right direction:
>
> The data files are gzip compressed XML files. Do you see anything
> wrong with
> the XML?
>
> Instructions are based on Windows, you will have to compensate for mac
> behavior ;-)
> - Rename .xac file to test.gz
> - uncompress
> - rename extracted file to test.xml
> - drag the test.xml file onto Safari or Firefox.
>
> Observe whether the browser reports any errors in parsing the XML.
> Also: is all your data in the XML of the 40K file? What's the
> difference
> with your 20K file? Only the creditcard transactions or is anything
> else
> missing?
>
> Andy
>
> -----Oorspronkelijk bericht-----
> Van: gnucash-user-bounces at gnucash.org
> [mailto:gnucash-user-bounces at gnucash.org] Namens Lenore Horner
> Verzonden: maandag 19 januari 2009 20:19
> Aan: Robert G Palmer Jr
> CC: gnucash-user at gnucash.org
> Onderwerp: Re: data lost between sessions
>
>
> On Jan 19, 2009, at 12:35 PM, Robert G Palmer Jr wrote:
>
>
> No, that's the only date/time. If all your other documents have the
> correct date and time, then I'd say that is not the problem (create
> a new TextEdit file and save it then check the date and time with
> 'Get Info...' from the Finder.
> That's working fine. It did just now occur to me that I use relative
> data and time in the finder and that perhaps that got screwed up in
> the finder some how.
>
>
>
> I think the quit process may be the key. What are you doing when you
> quit? Do NOT just quit X11. you should use the GnuCash 'File' menu
> to quit GnuCash first, then you can quit x11. Quitting x11 with GC
> running would be the equivalent of pulling the plug on your computer
> with Numbers running (or any other program running)
> Good grief, No! Of course I quite the program before quitting the
> windowing system.
>
> While this might help avoid future errors. None of this helps with
> how to open my existing file without having half the data wiped out as
> I open it. (Open the 40kB file and then save it and suddenly it's a
> 20kB file with no credit-card charges).
>
>
>
>
> Robert.
> Sent from my iPhone
>
> On Jan 19, 2009, at 1:23 PM, Lenore Horner
> <LenoreHorner at sbcglobal.net> wrote:
>
> Date and time are correct in System preferences. This is the only
> time I know about. Does anyone know some other date I should be
> looking at?
>
>
> On Jan 19, 2009, at 12:15 PM, Donald Allen wrote:
>
>
>
> On Mon, Jan 19, 2009 at 1:08 PM, Lenore Horner
> <LenoreHorner at sbcglobal.net
>
> wrote:
> I'm on a Mac. System date I can check. I don't know equivalent of
> bios date.
>
> I would definitely pursue the date issue first (I think Ken's
> instinct to focus on that is correct). This is not normal Gnucash
> behavior, Mac or otherwise (plenty of people run it on Macs happily
> and they would not be happy, as you are not, if transactions are
> randomly being thrown on the floor) -- it is something funky about
> your system, perhaps interacting in a bad way with Gnucash. Verify
> that the date and time is correct, and if not, find out why not.
>
> /Don Allen
>
>
> On Jan 19, 2009, at 11:51 PM, hermit wrote:
>
> Is your bios and system date the same? I don't know where the
> program
> gets the date from, but I would check that.
>
> Ken
>
> Lenore Horner wrote:
> On Jan 19, 2009, at 9:50 PM, Lenore Horner wrote:
>
>
> Twice in the last two months I have opened Gnucash to find
> significant numbers of transactions missing from the registers.
> Last month it was an entire block of time missing. I was able
> to go
> back (very far back!) to an uncorrupted .xac file and then run
> all
> the subsequent .log files. This was tedious, but did seem to
> have
> restored all my data. That was on 2.2.6. Thinking that perhaps
> there was a bug that had been fixed, I upgraded to 2.2.7 (the
> latest
> version in MacPorts in Dec. 2008). Imagine my disgust when I
> opened
> Gnucash this morning to find that all of the charges in both my
> credit card accounts are missing. My other accounts appear to be
> ok. The credit charges are also missing in the relevant expense
> accounts.
>
> I have not crashed the computer or shut it down without closing
> Gnucash and X11.
>
> I have checked in Gnucash and the Filter is set to show all
> transactions.
>
> The only thing that would even have read the file between this
> morning when it is corrupted and day before last when I entered a
> transaction (which does exist) would be the TimeMachine backing
> things up to an external drive.
>
> Here are the last few lines of .xac and .log files. Note that
> the
> file I saved on the 17th is significantly larger than the file
> opened this morning on the 19th. I have done nothing myself
> beyond
> opening the file, so the deletions are all Gnucash inventions.
> <pastedGraphic.png>
>
>
> Obviously, I will try re-opening the last .xac file that is 40kB.
> However, repeated data-loss is absolutely unacceptable in a
> piece
> of accounting software. Does anyone have any clue why this is
> occurring?
>
> Thanks,
> Lenore
>
>
> I have just opened the last 40kB file and done a save-as to a new
> file
> name. The new file (and I did nothing but open it and save) is
> 20kB.
> No charges are present in my credit card accounts.
>
> It appears to me that the file is being corrupted by being opened.
>
> I noticed that the date my system attaches to the last 40kB file
> is
> wrong. Could this be causing problems? If so, how do I fix it.
>
> At this juncture, it appears to me that opening any further files
> is
> futile because they will promptly become corrupted.
>
> One person has suggested this may be a hard drive failure. I ran
> two
> different disk scan utilities and both reported no problems with
> the
> disk. Furthermore, other files aren't being corrupted.
>
> Lenore
>
>
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