Printer queue hang from direct GNUcash print or export to html and then print

[Auld, Will]

Colin,

I have done some more tests:

First I "text" printed the html file and had no problem.
I have now printed the html page at work using both IE and Chrome with no problem
I printed the html page at home with IE and no problem. 
I retried printing the html at home with Chrome and no problem this time. - different than before
I retried printing form GNUcash and job hangs as before
If I am able to remove the job from the print queue (can't always do this even with a reboot) and then submit the html print from Chrome the job hangs as before.
If I reboot the printer after deleting the bad job from the print queue
I can print the page from Chrome

So, the html from GNUcash is OK, but something in the print job form GNUcash is getting stuck between the print queue on my system and the printer itself. 

I don't have another printer to test this with. 

Thanks,

Will

-----Original Message-----
From: Colin Law [mailto:clanlaw at googlemail.com] 
Sent: Wednesday, March 02, 2011 1:14 AM
To: Auld, Will
Cc: gnucash-user at gnucash.org
Subject: Re: Printer queue hang from direct GNUcash print or export to html and then print

On 1 March 2011 22:16, Auld, Will <will.auld at intel.com> wrote:
> Colin,
>
> Chrome itself does not hang but the print job in the print queue hangs. It does not look like it actually gets to the printer. The printer is an HP 6500 Officejet.
>
> I brought the html file into work this morning and have printed it with both IE and Chrome with success in both cases.
>
> This seems to suggest that there is something about the particular printer.
>
> Additional notes:
> - Once the print job has hung in the print queue cancel has problems. I have had to go through a combination of turning off the printer + rebooting my machine to have the job fully flushed from the queue.
>
> When printing directly from GC I see the same behavior with the job in the print queue.
>
> Printing is working fine from both machines when I don't have this stuck job in the print queue. When the stuck job is in the print queue all other jobs simply queue up behind it.

It sounds like a problem with the printer or driver, triggered by
something in that particular report, possibly an unusual character
that is confusing it.
What happens if you open the html file as a text file (in notepad for
example if that is still a basic text editor, I don't use windows) and
print it from there?  That is not what you want of course because it
will have all the html tags of course but it will tell you whether it
is just something about the contents of the file that the
printer/driver does not like.
You could manually edit the html file before printing to try and home
in on the problem by deleting bits of it till you found the problem,
though that would be a bit tedious.

If you like, and it is not sensitive, you could send me privately the
file and I will have a quick look for anything obvious.

Colin

>
> Thanks,
>
> Will
>
> -----Original Message-----
> From: Colin Law [mailto:clanlaw at googlemail.com]
> Sent: Tuesday, March 01, 2011 1:06 PM
> To: Auld, Will
> Cc: gnucash-user at gnucash.org
> Subject: Re: Printer queue hang from direct GNUcash print or export to html and then print
>
> On 28 February 2011 16:22, Auld, Will <will.auld at intel.com> wrote:
>>
>> On two different Windows (Vista and Windows 7) platforms I was having problems printing reports from Gnucash. I upgraded to the latest version of gnucash and found the same problem. I recalled that quite some time back I needed to export to html and print so I tried that. GNUcash exports the reports fine but the reports still hang when attempting to print from chrome.
>
> Just to check I understand.  You have exported a report as html file
> from GC then open it in Chrome and try to print, at which point chrome
> hangs?  Can you print other html pages from chrome?  Can you print the
> report html from Firefox or IE?
>
> Colin
>