Fatal error after installing app -

Fri Oct 14 20:31:15 EDT 2011

Dave:

You were also right. The problem was compatibility. I checked the box in properties and the app is working now.

Thanks for helping.

Have a great weekend.

Jaime

Jaime I. Alvarez
Manager, Consulting Services
CONFIDENTIALITY NOTICE: This electronic message transmission is intended only for the person or the entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure, including personal health or other information which may be protected by federal or state law. If you have received this transmission, but are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this e-mail in error, please contact the sender of the e-mail and destroy the original message and all copies.

-----Original Message-----
From: David Halverson [mailto:hellvee at gmail.com] 
Sent: Friday, October 14, 2011 18:01
To: Alvarez, Jaime
Cc: gnucash-user at gnucash.org
Subject: RE: Fatal error after installing app -

Jaime,

OS/Distro is Windows 7 in your case - what version are you running - Start,
Home, Ultimate ?

You are presumably trying to run Gnucash from a desktop shortcut or your
start menu ? If so all you need to do is RIGHT CLICK with your mouse on the
shortcut and move to the properties entry in the context menu that pops up
and LEFT CLICK Properties.  This should display the Gnucash Properties
dialog and if you click on the Compatibility tab you can try checking the
checkbox that says "Run this program in compatibility mode for" and select
Win XP SP 3.

Having said that I don't have to do any of this at all running it on Win 7
Ultimate.

Are you sure you've installed it properly ?  

Cheers Dave H.

-----Original Message-----
From: gnucash-user-bounces+hellvee=gmail.com at gnucash.org
[mailto:gnucash-user-bounces+hellvee=gmail.com at gnucash.org] On Behalf Of
Alvarez, Jaime
Sent: Saturday, 15 October 2011 1:09 AM
To: Derek Atkins
Cc: gnucash-user at gnucash.org
Subject: RE: Fatal error after installing app -

Thanks for your reply.

Excuse my ignorance. What is OS/Distro?

I am running Windows 7

Gnu is version 2.4.7 - from the name of the file I downloaded. The app does
not show so I cannot tell what is installed.

Where can I find the gnucash binary to make run in compatibility mode? I
cannot get to the application at all. When I try to open it, it crashes. I
just tried to start it again and got the same fatal error. Here is what it
says:

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	gnucash.exe
  Application Version:	0.0.0.0
  Application Timestamp:	4e0ef228
  Fault Module Name:	libglib-2.0-0.dll
  Fault Module Version:	2.22.4.0
  Fault Module Timestamp:	4b459428
  Exception Code:	40000015
  Exception Offset:	0003479e
  OS Version:	6.1.7601.2.1.0.256.4
  Locale ID:	1033
  Additional Information 1:	9f0e
  Additional Information 2:	9f0ef69b21ffbfd1ba28f5e71ebbb0fe
  Additional Information 3:	5b9b
  Additional Information 4:	5b9bf3ae215c53c5104a33d8a4f12129

Jaime I. Alvarez
Manager, Consulting Services
The TriZetto Group
Office:   (727) 771-9167
Mobile: (727) 560-7261
CONFIDENTIALITY NOTICE: This electronic message transmission is intended
only for the person or the entity to which it is addressed and may contain
information that is privileged, confidential or otherwise protected from
disclosure, including personal health or other information which may be
protected by federal or state law. If you have received this transmission,
but are not the intended recipient, you are hereby notified that any
disclosure, copying, distribution or use of the contents of this information
is strictly prohibited. If you have received this e-mail in error, please
contact the sender of the e-mail and destroy the original message and all
copies.

-----Original Message-----
From: Derek Atkins [mailto:warlord at MIT.EDU]
Sent: Friday, October 14, 2011 10:47
To: Alvarez, Jaime
Cc: gnucash-user at gnucash.org
Subject: Re: Fatal error after installing app -

Hi,

What OS/Distro are you using?
What version of GnuCash are you using?

If you're using Win7, have you tried modifying the gnucash binary to run in
XP Compatibility Mode?

-derek

"Alvarez, Jaime" <Jaime.Alvarez at trizetto.com> writes:

> Hi:
>
> I just joined this list. I installed the app last night for the first time
and immediately got a fatal error when trying to start it. The whole thing,
included the error signature is in the attached file. I really want to give
the app a try. Hope I get to see it in action.
>
> Your help is much appreciated.
>
> J I Alvarez
>
>
> _______________________________________________
> gnucash-user mailing list
> gnucash-user at gnucash.org
> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> -----
> Please remember to CC this list on all your replies.
> You can do this by using Reply-To-List or Reply-All.

-- 
       Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
       Member, MIT Student Information Processing Board  (SIPB)
       URL: http://web.mit.edu/warlord/    PP-ASEL-IA     N1NWH
       warlord at MIT.EDU                        PGP key available

_______________________________________________
gnucash-user mailing list
gnucash-user at gnucash.org
https://lists.gnucash.org/mailman/listinfo/gnucash-user
-----
Please remember to CC this list on all your replies.
You can do this by using Reply-To-List or Reply-All.