Application not opening

Sarah von Blumenthal sarah.vonblumenthal at gmail.com
Tue Aug 13 13:40:39 EDT 2013


On 13 Aug 2013, at 18:37, John Ralls <jralls at ceridwen.us> wrote:

> 
> On Aug 13, 2013, at 10:24 AM, Sarah von Blumenthal <sarah.vonblumenthal at gmail.com> wrote:
> 
>> 
>> On 11 Aug 2013, at 16:18, John Ralls <jralls at ceridwen.us> wrote:
>> 
>>> 
>>> On Aug 11, 2013, at 3:24 AM, Sarah von Blumenthal <sarah.vonblumenthal at gmail.com> wrote:
>>> 
>>>> 
>>>> On 10 Aug 2013, at 14:50, John Ralls <jralls at ceridwen.us> wrote:
>>>> 
>>>>> 
>>>>> On Aug 9, 2013, at 11:40 PM, Sarah von Blumenthal <sarah.vonblumenthal at gmail.com> wrote:
>>>>> 
>>>>>> 
>>>>>> On 10 Aug 2013, at 01:44, John Ralls <jralls at ceridwen.us> wrote:
>>>>>> 
>>>>>>> 
>>>>>>> On Aug 9, 2013, at 4:13 PM, Sarah von Blumenthal <sarah.vonblumenthal at gmail.com> wrote:
>>>>>>> 
>>>>>>>> 
>>>>>>>> On 9 Aug 2013, at 23:10, John Ralls <jralls at ceridwen.us> wrote:
>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> On Aug 9, 2013, at 2:23 PM, Sarah von Blumenthal <sarah.vonblumenthal at gmail.com> wrote:
>>>>>>>>> 
>>>>>>>>>> Thanks for offering to help. I removed previous install files, including the gnu cash folder from /library and reinstalled. This time it didn't prompt me to authenticate, nor will it open. When I try to open it the icon bounces a few times and then disappears and then nothing. Is it possible there are still remaining files from a previous install that are causing issues, or is it likely to be another problem? BTW, I am a user who is 'authorized to administer this computer' so that's certainly not a problem.
>>>>>>>>>> 
>>>>>>>>>> Really appreciate you trying to help!
>>>>>>>>>> 
>>>>>>>>>> Sarah
>>>>>>>>>> 
>>>>>>>>>> PS If I have used the wrong posting etiquette for this group please let me know.
>>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> Well, there are files in ~/Library/Application Support/Gnucash. "~" means your home directory. If you're on Lion or later, ~/Library is normally hidden in Finder and you have to use the Go>Go to Folder menu or shift-command-G, then type in ~/Library to see it.
>>>>>>>>> 
>>>>>>>>> There are also some old-style hidden folders in your home directory, .gconf and .gconfd.
>>>>>>>>> 
>>>>>>>>> That's not likely to be the problem, though.
>>>>>>>>> 
>>>>>>>>> What version of Gnucash are you trying to use?
>>>>>>>>> 
>>>>>>>>> If you open /Applications/Utilities/Console and select "All Messages" from the list on the left (click on the show log list icon on the left end of the toolbar if there's no list), there may be some diagnostic messages. There may also be a crash report under User Diagnostic Reports; either would give some hints about the problem.
>>>>>>>>> 
>>>>>>>>> You're doing fine with list etiquette, except that some people will whine about "top posting", where you type your reply at the beginning of the quoted earlier mails instead of the end. 
>>>>>>>>> 
>>>>>>>>> Regards,
>>>>>>>>> John Ralls
>>>>>>>> 
>>>>>>>> I'm currently working with version 2.4.13. I did also try 2.4.10 but again had no success.
>>>>>>>> 
>>>>>>>> I had located the hidden library and deleted the Gnucash folder. I didn't try removing the .gconf and .gconfd, but from you what say they probably aren't the problem. Very happy to try deleting the app files again including these to see if it makes a difference,
>>>>>>>> 
>>>>>>>> The following are a few messages from User Diagnostic Reports that may be relevant:
>>>>>>>> 
>>>>>>>> 09/08/2013 23:56:07.996 com.apple.launchd.peruser.502[168]: ([0x0-0x671671].org.gnucash.Gnucash[6132]) Exited with code: 1
>>>>>>>> 
>>>>>>>> 09/08/2013 22:15:14.842 coreservicesd[61]: Someone attempted to start application App:"DiskImageMounter" [ 0x0/0x5f25f2]  @ 0x0x7fc6c1cb9f60 but it still has _kLSApplicationLockedInStoppedStateKey=true, so it is is staying stopped.
>>>>>>>> 09/08/2013 22:15:16.000 kernel[0]: HFS: Vol: Gnucash-Intel-2.4.13 Very Low Disk: freeblks: 2, dangerlimit: 527
>>>>>>>> 09/08/2013 22:15:17.370 DiskImages UI Agent[5403]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
>>>>>>>> 
>>>>>>>> 09/08/2013 19:59:38.235 coreservicesd[61]: Someone attempted to start application App:"DiskImageMounter" [ 0x0/0x599599]  @ 0x0x7fc6c316fb40 but it still has _kLSApplicationLockedInStoppedStateKey=true, so it is is staying stopped.
>>>>>>>> 09/08/2013 19:59:45.000 kernel[0]: HFS: Vol: Gnucash-Intel-2.4.13 Very Low Disk: freeblks: 2, dangerlimit: 527
>>>>>>>> 
>>>>>>>> Thanks for the tip about top posting.
>>>>>>> 
>>>>>>> 
>>>>>>> Those will be from AllMessages. 
>>>>>>> 
>>>>>>> In the log-list sidebar, there's an entry called User Diagnostic Reports with a little disclosure-arrow next to it. Make sure that the disclosure arrow is pointed down and that there aren't any files starting with "gnucash" under it.
>>>>>>> 
>>>>>>> Has /Library/Gnucash-2.4 been recreated? If it has, right- (or control-) click on it in Finder and select "Show Original". It will move to a new folder, with something highlighted in the sidebar. What folder or drive is highlighted?
>>>>>>> 
>>>>>>> Regards,
>>>>>>> John Ralls
>>>>>>> 
>>>>>> There aren't any Gnucash files in Diagnostic Reports.
>>>>>> 
>>>>>> /Library/Gnucash is there, but I can't select 'Show Original' as it's greyed out. (The Gnucash folder has three sub-folders - books, check and translog.)
>>>>> 
>>>>> Ah, wrong /Library.  That's the one in  your home directory.
>>>>> Select "Macintosh HD" in the Finder sidebar. The folders should be Applications, en, include, lib, Library, System, User Guides and Information, and Users. Select Library. In *that* folder you should find Gnucash-2.4, which should have a little arrow in the lower left of its icon. 
>>>>> 
>>>>> Regards,
>>>>> John Ralls
>>>>> 
>>>> 
>>>> Ok, found that. There are in fact two Gnucash-2.4 folders - one called Gnucash-2.4 and the other Gnucash-2.4 Save. I chose the former folder as it was the most recently added. The original folder it points to is /Applications/Contents/Gnucash/Resources. 
>>> 
>>> Are you sure it's not /Applications/Gnucash/Contents/Resources? The other way would be pretty strange, and would mean that you're not able to open any apps. If it really does say /Applications/Contents/Gnucash/Resources, delete both files, empty the trash, and try again.
>>> 
>>> Assuming that it's actually right, lets see if there's anything helpful in the trace file:
>>> Open Terminal (it's in Applications>Utilities) and at the prompt type 
>>> find /var/folders -name gnucash.trace 2>/dev/null
>>> which should print a path something like
>>> /var/folders/m4/rsy3p0tj3xxfm3d5vlvjfsvr0000gn/T/gnucash.trace
>>> The bit in the middle -- m4/rsy3p0tj3xxfm3d5vlvjfsvr0000gn -- will be different on your Mac.
>>> type tail -n 20 with the filename, like this
>>> tail -n 20 /var/folders/m4/rsy3p0tj3xxfm3d5vlvjfsvr0000gn/T/gnucash.trace
>>> and paste the result into your next email.
>>> 
>>> Regards,
>>> John Ralls
>> 
>> Yes, you're right. I'm sorry. It points to Applications/Gnucash/Contents/Resources.
>> 
>> I've opened the Terminal and typed 
>> 
>>> find /var/folders -name gnucash.trace 2>/dev/null
>> 
>> But it just goes back to the prompt. Where am I going wrong? Sorry - I know this is painfully basic stuff for you!
> 
> Probably nothing wrong. It's just telling you that it's quitting before it has a chance to start writing the log.
> 
> So back to Terminal, and run
>  /Applications/Gnucash.app/Contents/MacOS/Gnucash
> paste the terminal output if any into your reply.
> 
> Regards,
> John Ralls
> 

It outputs:

Don't have write access to /Library
dyld: DYLD_ environment variables being ignored because main executable (/bin/ps) is setuid or setgid
Application Path /Applications/Gnucash.app/Contents/MacOS/Gnucash-bin
Could not create per-user gnome configuration directory `/Users/sarahmckeon/.gnome2/': Permission denied

All the best
Sarah


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