Runtime crash when running reports: Update with event view error report

[Dave H]

Hopefully this will help you find your GnuCash log files..

This is under Win 8.1 but I seem to recall it was the same under Win 7 - I
usually just open Windows Explorer and navigate to the C:\Users\<user name>
folder, then I click just after the folder name that explorer displays
partway down the window i.e. at the end of the "This PC > OSDISK(C:) >
Users > <username> "  which changes it to "C:\Users\<username>" and then I
type in the "\appdata" and hit enter.  This displays the AppData folder and
the 3 folders contained in it - Local, LocalLow and Roaming.  Once this is
done I just double click on the "Local" folder name and then the "Temp"
folder name and I'm there ...

I see that there are quite a few gnucash.trace.xxxxxx.log files in there
that I've never bothered to look at before now :-)

Cheers Dave H.



On 1 April 2014 17:33, Geert Janssens <janssens-geert at telenet.be> wrote:

> On Monday 31 March 2014 12:21:07 Dorothy Freeman wrote:
> > Mike & Derek,
> > Thank you both for the suggestions.  I have been researching the
> > information you provided.  I've gone through all the files on my
> > computer and have not been able to find any
> > gnucash.trace.ABCDEF  file anywhere.   I have also gone through any
> > file referencing "Guile" and only find them in the program
> > area.  Nothing that looks like it would have information about the
> > crash.   This is on Win7.
> >
> Guile is indeed a program. It is also a programming language. Most reports
> are written in this
> programming language. That's what Mike was explaining. You won't find
> information about the
> crash in the program area.
>
> The crash reports go into
> c:\Users\<yourusername>\AppData\Local\Temp
>
> You should replace <yourusername> with the effective name of the user of
> your PC. Usually
> that is the same or similar as what you see on the login screen.
>
> Note that depending on how your Windows is configured the "Local"
> directory is hidden. To
> view its content you will have to edit the directory options for the
> AppData directory. I don't
> have a Windows 7 myself, so I can't give you the exact details of how to
> do this. Perhaps
> someone else can fill this gap.
>
> The fact that this directory is hidden is probably also why you couldn't
> find any
> gnucash.trace.<something> files.
>
> Geert
>
> > Unfortunately I don't think I'm going to be able to use GnuCash which
> > is unfortunate.  It is easier than Quicken and the instructions are
> > fabulous.
> >
> > Dorothy
> >
> > At 01:12 AM 3/27/2014, Geert Janssens wrote:
> > >On Wednesday 26 March 2014 20:01:38 Mike Alexander wrote:
> > > > --On March 26, 2014 12:58:47 PM -0700 Dorothy Freeman
> > > >
> > > > <dfreeman at pacbell.net> wrote:
> > > > > I have completed all the updates to the Runtime c++ library with
> > > > > no
> > > > >
> > > > > change. Reports still crash.
> > > > >
> > > > > We're trying to use GnuCash for a non-profit and need to keep
> > > > > costs
> > > > >
> > > > > low. Without the reports option the program is of no use to us.
> > > > >
> > > > > Help would be appreciated.
> > > >
> > > > There is not enough information here for anyone to know what the
> > > > real
> > > >
> > > > problem is. All this says is that GnuCash crashed somewhere in
> > > > Guile,
> > > >
> > > > which given that Guile is used to produce reports isn't very
> > > >
> > > > informative. We need at least a Guile stack trace and perhaps a C
> > > >
> > > > stack trace to help. I don't use Windows and have no idea how to
> > > > get
> > > >
> > > > either of these. If you can find where GnuCash put its console
> > > >
> > > > output, there might be a Guile stack trace there. Sorry I can't be
> > > >
> > > > of more help.
> > >
> > >Usually when a report causes problems you can find more details in
> > >the trace file that gets written by GnuCash. How to obtain this
> > >trace file can be found here:
> > >
> > >http://wiki.gnucash.org/wiki/Tracefile
> > >
> > > > Do all reports crash, or just some? Could you be running into the
> > > > bug
> > > >
> > > > fixed in <https://github.com/Gnucash/gnucash/commit/a48e656e>? I
> > > >
> > > > haven't seen this crash myself, but it caused very large reports
> > > > to
> > > >
> > > > crash.
> > >
> > >This is unlikely the issue on Windows. The bug you refer to only
> > >affected builds with guile 2. The windows build is still using guile
> > >1.8.
> > >
> > >
> > >
> > >Geert
>
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