Runtime crash when running reports: Update with event view error report

[Geert Janssens]

I have looked at the log files. Unfortunately they don't reveal why running a report crashes 
GnuCash. So we'll have to dig deeper.

>From your original message I find that you are using GnuCash 2.6. I did fix a crash regarding 
reports in GnuCash 2.6.3 which got released this weekend. You may want to try this version.

I also see in the logs you sent that some reports were at least generated if not displayed. 
Do you experience the crash with all reports ?

Geert

On Tuesday 01 April 2014 22:02:24 Dorothy Freeman wrote:
> Thanks again for the responses.    Sorry I forgot to say the system
> files are visible, not hidden.
> I don't know why my search programs didn't find them but here they
> are.  Thanks so much for the help.
> 
> Dorothy
> 
> At 04:57 AM 4/1/2014, Dave H wrote:
> >Hopefully this will help you find your GnuCash log files..
> >
> >This is under Win 8.1 but I seem to recall it was the same under Win
> >7 - I usually just open Windows Explorer and navigate to the
> >C:\Users\<user name> folder, then I click just after the folder name
> >that explorer displays partway down the window i.e. at the end of
> >the "This PC > OSDISK(C:) > Users > <username> "  which changes it
> >to "C:\Users\<username>" and then I type in the "\appdata" and hit
> >enter.  This displays the AppData folder and the 3 folders contained
> >in it - Local, LocalLow and Roaming.  Once this is done I just
> >double click on the "Local" folder name and then the "Temp" folder
> >name and I'm there ...
> >
> >I see that there are quite a few gnucash.trace.xxxxxx.log files in
> >there that I've never bothered to look at before now :-)
> >
> >Cheers Dave H.
> >
> >
> >
> >On 1 April 2014 17:33, Geert Janssens
> ><<mailto:janssens-geert at telenet.be>janssens-geert at telenet.be> wrote:
> >
> >On Monday 31 March 2014 12:21:07 Dorothy Freeman wrote:
> > > Mike & Derek,
> > > Thank you both for the suggestions.  I have been researching the
> > > information you provided.  I've gone through all the files on my
> > > computer and have not been able to find any
> > > gnucash.trace.ABCDEF  file anywhere.   I have also gone through
> > > any
> > > file referencing "Guile" and only find them in the program
> > > area.  Nothing that looks like it would have information about the
> > > crash.   This is on Win7.
> >
> >Guile is indeed a program. It is also a programming language. Most
> >reports are written in this
> >programming language. That's what Mike was explaining. You won't
> >find information about the
> >crash in the program area.
> >
> >The crash reports go into
> >c:\Users\<yourusername>\AppData\Local\Temp
> >
> >You should replace <yourusername> with the effective name of the
> >user of your PC. Usually
> >that is the same or similar as what you see on the login screen.
> >
> >Note that depending on how your Windows is configured the "Local"
> >directory is hidden. To
> >view its content you will have to edit the directory options for the
> >AppData directory. I don't
> >have a Windows 7 myself, so I can't give you the exact details of
> >how to do this. Perhaps
> >someone else can fill this gap.
> >
> >The fact that this directory is hidden is probably also why you
> >couldn't find any
> >gnucash.trace.<something> files.
> >
> >Geert
> >
> > > Unfortunately I don't think I'm going to be able to use GnuCash
> > > which
> > > is unfortunate.  It is easier than Quicken and the instructions
> > > are
> > > fabulous.
> > > 
> > > Dorothy
> > > 
> > > At 01:12 AM 3/27/2014, Geert Janssens wrote:
> > > >On Wednesday 26 March 2014 20:01:38 Mike Alexander wrote:
> > > > > --On March 26, 2014 12:58:47 PM -0700 Dorothy Freeman
> > > > > 
> > > > > <<mailto:dfreeman at pacbell.net>dfreeman at pacbell.net> wrote:
> > > > > > I have completed all the updates to the Runtime c++ library
> > > > > > with
> > > > > > no
> > > > > > 
> > > > > > change. Reports still crash.
> > > > > > 
> > > > > > We're trying to use GnuCash for a non-profit and need to
> > > > > > keep
> > > > > > costs
> > > > > > 
> > > > > > low. Without the reports option the program is of no use to
> > > > > > us.
> > > > > > 
> > > > > > Help would be appreciated.
> > > > > 
> > > > > There is not enough information here for anyone to know what
> > > > > the
> > > > > real
> > > > > 
> > > > > problem is. All this says is that GnuCash crashed somewhere in
> > > > > Guile,
> > > > > 
> > > > > which given that Guile is used to produce reports isn't very
> > > > > 
> > > > > informative. We need at least a Guile stack trace and perhaps
> > > > > a C
> > > > > 
> > > > > stack trace to help. I don't use Windows and have no idea how
> > > > > to
> > > > > get
> > > > > 
> > > > > either of these. If you can find where GnuCash put its console
> > > > > 
> > > > > output, there might be a Guile stack trace there. Sorry I
> > > > > can't be
> > > > > 
> > > > > of more help.
> > > >
> > > >Usually when a report causes problems you can find more details
> > > >in