can't open account

[John Ralls]

> On Dec 21, 2014, at 2:53 PM, Quentin Hall <hallrentals at outlook.com> wrote:
> 
> i’m getting an error message “no suitable back end”.   what does this mean, and how do I fix it?
> 

It means that GnuCash doesn't recognize the file. If you're using an XML file (the default) it's probably a gzip problem, so the first thing to try is unzipping it. Gzip isn't the same as regular zip, but 7zip (http://www.7-zip.org/) can handle both.

Regards,
John Ralls