Can't generate report

[David Carlson]

On 9/15/2015 8:44 PM, David T. wrote:
> Bruce,
>
> I am still not sure why you are getting these results. I do not have the same experience with my own data file; I see a rational report.
>
> That said, I will note that I there may be some Windows users on the list who might be able to help you better; I am a Mac user myself, and I know that the challenges in each operating system differ. You might find someone on the list who can guide you better than I. If you Reply-All to this message, your message will also go to that group, and perhaps they can help you find a solution.
>
> Cheers,
> David
>
>> On Sep 15, 2015, at 8:32 PM, Bruce <polyphonics at bigpond.com> wrote:
>>
>> Hello David,
>> First of all, many thanks for your reply, at this point I am not clever enough to access forums or mailing lists to find my answer. However, I feel that my lack of knowledge with gnucash is probably my major downfall. 
>>  
>> I am using gnucash 2.6.7 windows 7 operating system.
>>  
>> I have set up a fictitious business entered some data, and then tried to generate a cash flow report, attached screen shots show my result. I may be doing something wrong but can’t find what I’m doing wrong when searching the gnucash manual. 
>>  
>> If you have some suggestions, It would be greatly appreciated.
>>  
>> Many thanks,
>> Regards,
>> Bruce
>>  
>>  
>>  
>> From: David T. [mailto: <mailto:sunfish62 at yahoo.com>sunfish62 at yahoo.com <mailto:sunfish62 at yahoo.com>] 
>> Sent: Wednesday, 16 September 2015 12:59 AM
>> To: Bruce; Gnucash-user Mailinglist
>> Subject: Re: Can't generate reoport
>>  
>> Bruce, 
>>  
>> I do not know why your reports are failing. There are myriad reasons why that might occur. 
>>  
>> For starters, what version of gnuCash are you using, and on which operating system? 
>>  
>> David
>>  
>> P.s. it is going to be much more useful for you to address your questions to the mailing list, rather than to me.  I am merely another user, and most likely will not have as much insight into the ultimate source of your trouble as the collected wisdom of the list. 
>> From:"Bruce" <polyphonics at bigpond.com <mailto:polyphonics at bigpond.com>>
>> Date:Tue, Sep 15, 2015 at 3:48 AM
>> Subject:Can't generate reoport
>>
>> Hi David,
>> I go to generate a report eg: Reports/Assets liabilities/ Balance sheet but get a blank screen, can you tell me how to fix this problem.
>> Thanks. 
>> Regards,
>> Bruce
>>  
>>
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I recall that there is a long standing but very rare bug in the Windows
7 OS version of Gnucash where reports come up blank on the screen but if
you save them to html or PDF format you can see them with an appropriate
viewer.  I just did a search for the bug, and found
https://bugzilla.gnome.org/show_bug.cgi?id=645273.  I recall that the
solution in comment 40 worked for me.  It involved changing the default
internet browser to IE9 then changing it back, which suggests that it
actually is a Windows bug. 

David C