Unable to download Chase Amazon Credit Card Statement or Regions Bank statements

[Alton Brantley]

Perhaps the problem here is a straightforward miscommunication. When you ask to download “statements,” that is being interpreted as an image of what Chase sends out as a statement . What you wanted to do is download TRANSACTIONS. 

> Date: Sun, 28 Aug 2016 03:13:35 +0000
> From: daren busciglio <daren_pilot at hotmail.com <mailto:daren_pilot at hotmail.com>>
> To: Greg Feneis <mfeneis at gmail.com <mailto:mfeneis at gmail.com>>
> Cc: "gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>" <gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>>
> Subject: Re: Unable to download Chase Amazon Credit Card statement or
> 	Regions Bank statements
> Message-ID:
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> 	
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> 
> 
> So when I called Chase online support to ask about out to download my statements as a Quicken (QIF) file they were not aware how to but stated I could download it as a PDF file.  I told them, I know I can download as a PDF but can they be downloaded with a different format like a Quicken format?  They said no.
> 
> Well low and behold when you told me about the "Download activity", I saw under "Recent Activity" where you can download it as a Quicken file.  What a bunch of idiots!  How can they not know?  I can go back 3 yrs to look at my statements only as a PDF file where as I can only go back 3 months under Recent Activity to download as a QIF file.  I will ask them if I can get my older statements as a QIF after I remind them their recent statements are available as QIF file but they still may be too stupid to know.  But at least now I can import the files for the last few months and from here on out into Gnucash without having to enter each transaction.
> 
> Thanks Greg and John R for your help.  At least now I don't have to buy Quicken every 2 or 3 years according to people who say Quicken disables online services after 2 or 3 yrs forcing you to purchase an undated version.