Help with GNUcash on new Mac Mini

[Eve Mattingley]

6-25-16

John, I just tried what you suggested and it works.  I can't tell you how
much tension just rolled off my shoulders, can't thank you enough!

Many thanks, Eve

On Fri, Jun 24, 2016 at 8:04 PM, John Ralls <jralls at ceridwen.us> wrote:

>
> > On Jun 24, 2016, at 7:03 PM, Eve Mattingley <testmagannex at gmail.com>
> wrote:
> >
> > June 23, 2016
> >
> > I have a new Mac Mini, running OS X 10.11.4.  I was previously
> > using a SnowLeopard Mac Mini (mid-2010), also OS X but of course
> > a slightly earlier OS X version. I have GNUcash v 2.4.13, which
> > ran fine on the earlier Mac, and I've been using it without incident
> > for several years.
> >
> > In setting up the new system, we used Time Machine to bring in
> > all apps and data, which worked fine except that when I open GNUcash,
> > my general ledger simply does not exist.  All my account categories
> > are there, and several other customizations, but not the spent/
> > deposited money info itself.
> >
> > In the course of trying to figure out what was wrong, I tried printing
> > several of my (custom) reports -- reports I print once a month for my
> > both my own business records and for my CPA.  I was able to more or less
> > duplicate reports I'd already printed (some report customization elements
> > were apparently lost or corrupted), but from what amounted to "invisible"
> > ledger information.  (Not sure that's clear.  One, I can see no ledger
> > ledger info at all -- zero balance, no entries.  Two, I already had
> > printed-out reports
> > for earlier months.  Three, I tried setting the date range for the month
> > of February 2016, then printed several reports, which matched what I had
> > on file.)
> >
> > I simply do not understand why this is happening.  Honestly, I'm afraid
> to
> > touch anything for fear I'll make the situation worse.  I should probably
> > say that I am NOT especially computer-savvy.  I'm an experienced user,
> but
> > not any kind of programmer or someone who understands the deeper workings
> > of computers.  And I'm using Gnu-Cash because I used to have someone who
> > WAS computer-savvy who got it all up and running, but I no longer have
> > access to him.
> >
> > I'd therefore appreciate having any help and replies expressed in "words
> > of one syllable" as far as technicalities of the app or its programming
> > are concerned.  Also, if there is relevant info I've left out that would
> > help identify the source of the problem, please don't imply that I'm a
> total
> > idiot (as I've seen in a number of exchanges between members of this
> list).
> > Just ask me for what you need to know in order to reply and/or help.
> >
> > Many thanks for any help any of you can offer!
>
> I take it that you're using the General Ledger tool rather than looking at
> individual accounts. That tool defaults to showing only the last 30 days of
> activity. Might it be that your most recent transaction is older than that?
> If so, try changing the settings in View>Filter By... with the General
> Ledger tab in the foreground.
>
> Regards,
> John Ralls
>
>