Fw: Serious program installation problem

[Geert Janssens]

Hi John,

Sorry to hear about your trouble during gnucash installation. I haven't heard 
this before.

Contrary to what you have experienced, gnucash normally does a smooth 
transition from one version to the other. The installer should detect a 
previous gnucash version and propose to delete it right before installing the 
new version (This will only remove the gnucash program, not your data, nor 
your preferences).

It's odd you didn't see gnucash in Program Files (x86) after the first 
install. It looks like something went wrong there already. Did you run the 
installer with administrator privileges ?

As this first installation didn't happen properly, the second attempt failed 
to find it and I suppose that's why it didn't propose to delete the old 
installation first.

Also I assume because the first install failed for some reason, the 
uninstaller had trouble with it as well.

I'm afraid I can't help much to explain why it went wrong though. There is not 
enough information in your mail for this.

Regards,

Geert

Op dinsdag 27 december 2016 01:31:26 CET schreef John Starkings:
> ----- Forwarded Message -----
>  From: John Starkings <john_s at rogers.com>
>  To: "gnucash-user at gnucash.org" <gnucash-user at gnucash.org>
>  Sent: Monday, December 26, 2016 8:12 PM
>  Subject: Serious program installation problem
> 
> To Gnucash,
> I have a laptop with Windows 10 Home. One or two months ago I installed
> Gnucash version 2.6.14; the shortcut icon appeared on my desktop, and I was
> able to double-click and start the program. I thought everything was OK but
> it was not. Although the installer installed all the files in the
> location/folder and sub-folders I had selected under Program Files (x86),
> in Programs and Features, which lists all the installed programs, Gnucash
> was not there; Windows 10 did not register the program as being installed.
> I then downloaded the most recent version, 2.6.15, and installed it in the
> same location. However,the installer for Gnucash does not have any
> components which detect that a previous version is installed and that it
> must be uninstalled first, with the end result being that two of the same
> folders and files were installed. I could not uninstall the program because
> Windows 10 reported that the specific file in the Gnucash Uninstall Folder
> was corrupt. I then had to Shift-del! ete the installed folder and
> sub-folders, after which I had to go into the Registry and find and delete
> every instance of Gnucash, but not before backing up the Registry. From
> reading both the Help and the Concept guides, I have no doubt that it is a
> very good program. However, until what I have outlined above has been
> addressed, I am afraid to try installing your program again. Sincerely,
> John Starkings
> 
> 
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