Import Invoice problem

[Mike Evans]

Can you post a sample of the file you are trying in import?

Obviously you may want to hide any sensitive data.

Mike E

On Wed, 21 Jun 2017 14:28:18 -0500
John A Brown <johnbrowngreybeard at gmail.com> wrote:

> Hello,
> 
> I am using GnuCash 2.6.16 in Windows 7. (I did update GnuCash.) The error
> happens when I click File -> Import -> Import Bills & Invoices. I choose
> Invoice000502.csv, invoice, comma separated. When I get this information
> entered the Preview window displays the actual information that is in the
> file. When I click OK I get an error telling me "ROW 1 DELETED,
> CUSTOMER_DOES_NOT_EXIST; id=502". The "id=502" it is referring to is the
> first field which is listed as id and I understand this field is invoice
> number. The data in this file for owner_id (customer number) is 8351 and
> there is a customer with customer number 8351.
> 
> I experimented and tried different things but it always gives the same
> error. I did utilize invoice import feature in an earlier GnuCash version
> successfully. I have carefully compared my format to that described in Help
> -> GnuCash Tutorial and Concepts Guide -> Importing Business Data -> Import  
> Bills or Invoices. I worked on this 12 days ago with GnuCash 2.6.5 and I
> got past this error and got the sample to import. I updated GnuCash and
> tried to get it to import the next invoice. I can't seem to get this
> solved.
> 
> Any help or suggestions would be appreciated. Is there any way to see a
> more detailed explanation of the error like in a log file?
> 
> Kind Regards, John A Brown
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