Credit card online banking setup stopped working

[John Ralls]

> On Nov 12, 2017, at 10:36 AM, Chris Szilagyi <chris at apex-internet.com> wrote:
> 
> On 11/12/2017 11:01 AM, John Ralls wrote:
>> 
>>> On Nov 12, 2017, at 4:38 AM, Chris Szilagyi <chris at apex-internet.com> wrote:
>>> 
>>> Hello:
>>> 
>>> Recently our Discover credit card online banking stopped working. It seems to be caused by our credit card number being changed, I think, as the time it stopped was around the time they changed it. Originally I went in to the AQBanking setup and just changed the account # there, and tried to download transactions and get the "no transactions for the selected time period" message.  I then tried deleting the online account in the AQBanking setup, and re-created it, but still get the same error.  I did notice that at the end of the AQBanking setup wizard where you select the associated GNUCash account, the GNUCash account has the old credit card # on it under the Account ID column, but I am not sure if that really matters, I haven't been able to find any way to change the Account ID.  If it doesn't matter anyway, then I'm not concerned with it as long as it works.
>>> 
>>> Am I doing this correctly and does anybody have any ideas of something else I can try?  I appreciate the help.  Thank you.
>> Check the download period in the first dialog box that comes up when you select Actions>Online Actions>Get Transactions. GnuCash resets the “last retrieved date” to today even when the retrieval is unsuccessful, so on subsequent attempts one must set the beginning date to the date of the last sucessful retrieval.
>> 
>> The name of the target account doesn’t matter as long as it’s the account you want to use.
>> 
>> Regards,
>> John Ralls
>> 
> 
> I have tried setting the dates to as far back as 6 months, and up to the past 30 days' worth... and still receive the same message. Thank you for clarifying the account name.
> 
> If there is anything else I can try please let me know, thank you!

I trust that you can see the transactions on the website and that you've re-checked the account number a couple of dozen times by now. Does the AQBanking log window show anything unexpected?

Regards,
John Ralls