[GNC] Trouble installing

Wed May 9 05:17:13 EDT 2018

That’s it!  The left double click worked. Thank you!

Julie Bernier

> On May 8, 2018, at 9:20 PM, Adrien Monteleone <adrien.monteleone at lusfiber.net> wrote:
> 
> First, now that you’ve verified you want to open the app, try opening it with a left-click from LaunchPad or left double-click from the Applications folder. Be sure not to try launching the app from within bundle. Only launch from LaunchPad, the Applications Folder, or your Dock if you’ve placed it there. If that still doesn’t work, read on...
> 
> ----------
> 
> Since that didn’t work, let’s make sure the download is proper.
> 
> This might seem complicated at first, but it is in fact very easy with very little typing. (the worst parts you get to drag and drop)
> 
> Open Finder to your Downloads folder (or wherever you downloaded the .dmg to) and move it to one side.
> 
> Open your web browser and move it aside.
> 
> Open a Terminal.app window and position it so you can see it with the other two windows on the screen. You can find it in Launchpad > Utilities, or use Spotlight [CMD-Space] and search for terminal.app and launch it. (It’s also in Applications > Utilities from Finder)
> 
> At the command prompt (which ends in a ‘$’ sign) type:
> 
> openssl sha256
> 
> followed by a space, then click and drag the .dmg file from your Downloads folder and drop it after that space. (this will copy the full path to where that dmg is stored on your machine at the end of the command)
> 
> Then type another space and then a “pipe” character (looks like this-> | and is located above the enter key, you’ll have to use SHIFT to get it) followed by another space, then the word grep followed by another space.
> 
> Then in your browser, go to the main project page on SourceForge for GnuCash: https://sourceforge.net/projects/gnucash/ <https://sourceforge.net/projects/gnucash/>
> 
> Click the Files tab.
> 
> Click ‘gnucash (stable)' folder.
> 
> Click the folder for the version you downloaded, in this case, probably the ’3.1’ folder.
> 
> After the file listing, you’ll see a listing of ‘hashes’ which are long strings of letters and numbers with the corresponding file name next to them. Find the one for the .dmg you downloaded.
> 
> Double-click the hash to select it.
> 
> Now, carefully click and drag it onto the terminal.app window. (you can alternatively use the right-click menu on the hash to copy, and then again to paste at the end of the terminal command)
> 
> The final command you’ve created should look like something like this:
> 
> openssl sha256 /Users/yourname-here/Downloads/Gnucash-Intel-3.1-2.dmg | grep 71d06ea408302defacf08dcc8343ade86eeb2298b8b33e75a6e240754c2faf7f
> 
> (that’s really one line, it may or may not wrap depending on how wide your terminal.app window is) ‘yourname-here’ would be replaced by the name of the logged in user on your Mac. (probably ‘julie’)
> 
> Hit ENTER.
> 
> After a few seconds or so, you should get a response like this:
> 
> SHA256(/Users/yourname-here/Downloads/Gnucash-Intel-3.1-2.dmg)= 71d06ea408302defacf08dcc8343ade86eeb2298b8b33e75a6e240754c2faf71
> 
> followed by the command prompt.
> 
> If all you get is your command prompt back instead, then the hashes don’t match. (be sure you copied the right one) You’ll need to try the download again and re-verify till they do. You can just hit the up-arrow key in the terminal to repeat the last command after the new download, but be sure to delete the bad download first or sometimes the file gets renamed with a ‘-1’ or something similar after it and the command will give you a “no such file or directory” error.
> 
> ----------
> 
> Okay, that looked really technical, but wasn’t too hard to pull off. What you did was run a command to calculate the hash of the already downloaded file and then compare it to the one it was supposed to calculate. If they matched, it spat the hash back at you. If they didn’t, it does nothing. A matching hash means your download was complete and uncorrupted. (there really should be a simpler way to do this, I admit)
> 
> If the hashes matched and you still can’t get it to open after dropping the GnuCash.app in the Applications folder and right-clicking to open and confirm followed by a left-click to launch normally, then I’m stumped.
> 
> Regards,
> Adrien
> 
>> On May 8, 2018, at 12:36 PM, jnbernier <jnbernier at gmail.com> wrote:
>> 
>> Hi Adrien,
>> Responses are below
>> 
>> Julie Bernier
>> 
>> 
>> 
>>> On May 8, 2018, at 8:43 AM, Adrien Monteleone <adrien.monteleone at lusfiber.net> wrote:
>>> 
>>> Julie,
>>> 
>>> Usually when this happens I just launch again after confirming I want to open and it works the second time. (this isn’t unique to GnuCash)
>> I have tried launching and confirming about 8 times.
>> 
>>> 
>>> Does it get as far as showing you the contents of the bundle? You’ll see ‘GnuCash.app’, ‘FinanceQuote Update.app’ and a few .txt files. If you get that far, drag and drop the GnuCash.app file to your Applications folder.
>> Yes, it opens the window with the content bundle.
>> I went back and tried to drag the application into the applications folder and tried to run it from there.  The same thing happens.
>> It tells me its not from the App Store and asks if I’m sure I want to open it.  When I say confirm, it just shuts down.
>> 
>>> 
>>> If not, perhaps try deleting that copy and re-downloading. Make sure you get it from the official source via the links on: gnucash.org
>> I had tried this already.  When I go to Gnucash.org and click to download, it redirects me to Sourceforge and automatically downloads.
>> 
>>> 
>>> You should also ‘verify’ the download using the hashes given for the .dmg on the download page. There are plenty of resources on how to do so if you aren’t familiar with the process. If you need help, ask us here on the list.
>> Yeah, I have no idea what this means??  :(
>> 
>> Many thanks
>>> 
>>> Regards,
>>> Adrien
>>> 
>>>> On May 8, 2018, at 5:49 AM, jnbernier <jnbernier at gmail.com> wrote:
>>>> 
>>>> I am unable to install on my Mac.  I run the dmg file fine, it opens a dialog box that says “verifying Gnucash.  Then the next dialog box says "Gnucash is an application dowloaded form the Internet. Are you sure you want to open?"  I confirm by clicking “open” and then the file closes/crashes.  I can’t get past this point.
>>>> 
>>>> Julie Bernier
>>>> 
>>>> 
>>>> 
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>>> 
>>> 
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> 
> _______________________________________________
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> To update your subscription preferences or to unsubscribe:
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> If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> -----
> Please remember to CC this list on all your replies.
> You can do this by using Reply-To-List or Reply-All.