[GNC] Gnucash won't open

[Alison Fox]

It works now.  Although I had placed Gnucash.dmg in the Application folder, it still didn't work - I would go to open and the app icon would disappear.  That is when I reached out to the group for advice.  

Once I followed your debug advice, I opened Gnucash from the Applications folder (through Finder) - all my files appeared.  Then I dragged a copy of the application onto my Dock and now I can open Gnucash directly by clicking on that icon.  

I hope this explanation makes sense.    Thanks again.

 

    On Saturday, September 22, 2018, 9:25:35 PM EDT, John Ralls <jralls at ceridwen.us> wrote:  
 
 So it launches from the command line but not from Finder? That's not good. Please run Applications:Utilities:Console and select "User Reports" in the sidebar and see if there are any reports whose name begins with "Gnucash".

Regards,
John Ralls


> On Sep 22, 2018, at 6:12 PM, Alison Fox <ajfox at alum.mit.edu> wrote:
> 
> Thank you. Your suggestion (see below) for going to Applications and and adding the prompt did work.  Below, to remind everyone, is your suggestion.
> 
>  try opening Applications:Utilities:Terminal and at the prompt typing
>  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> 
> Thanks again.
> 
> 
> 
> 
> 
> On Saturday, September 22, 2018, 8:35:02 PM EDT, John Ralls <jralls at ceridwen.us> wrote:
> 
> 
> 
> 
> > On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user <gnucash-user at gnucash.org> wrote:
> > 
> > Hi.
> > Hoping someone can help me.  I am on a MacAir running MacOS High Sierra version 10.13.4
> > When I went to open Gnucash, it will not open.  I tried several ways, but it says the software may not be compatible.  I downloaded the latest version.  It downloads and I saved and open the application.  It verifies it and then asks if I want to open it even thought from Internet.  I say yes.  It looks like the icon is bouncing and about to open, but then it simply vanishes.
> > I can't get my files and I can't open the older version or the one I just downloaded.  Any suggestions?
> 
> 
> It's not clear from your description that you dragged Gnucash.app out of the dmg folder to somewhere else (usually the main Applications folder). If you didn't, do so.
> 
> The next thing to check is the trace file (see https://wiki.gnucash.org/wiki/Trace_File). If there are no errors there, try opening Applications:Utilities:Terminal and at the prompt typing
>  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> 
> See if it displays anything to the terminal window; it will also write a much larger trace file that might shed some light on the problem.
> 
> Regards,
> John Ralls
> 
>