[GNC] Gnucash won't open

Alison Fox ajfox at alum.mit.edu
Sat Sep 22 21:12:31 EDT 2018


Thank you. Your suggestion (see below) for going to Applications and and adding the prompt did work.   Below, to remind everyone, is your suggestion.
  try opening Applications:Utilities:Terminal and at the prompt typing
  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug

Thanks again.



 

    On Saturday, September 22, 2018, 8:35:02 PM EDT, John Ralls <jralls at ceridwen.us> wrote:  
 
 

> On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user <gnucash-user at gnucash.org> wrote:
> 
> Hi.
> Hoping someone can help me.  I am on a MacAir running MacOS High Sierra version 10.13.4
> When I went to open Gnucash, it will not open.  I tried several ways, but it says the software may not be compatible.  I downloaded the latest version.  It downloads and I saved and open the application.  It verifies it and then asks if I want to open it even thought from Internet.  I say yes.  It looks like the icon is bouncing and about to open, but then it simply vanishes.
> I can't get my files and I can't open the older version or the one I just downloaded.  Any suggestions?

It's not clear from your description that you dragged Gnucash.app out of the dmg folder to somewhere else (usually the main Applications folder). If you didn't, do so.

The next thing to check is the trace file (see https://wiki.gnucash.org/wiki/Trace_File). If there are no errors there, try opening Applications:Utilities:Terminal and at the prompt typing
  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug

See if it displays anything to the terminal window; it will also write a much larger trace file that might shed some light on the problem.

Regards,
John Ralls

  


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