[GNC] Gnucash won't open

[John Ralls]

Ah.

Double clicking on a disk image (.dmg is Disk iMaGe) mounts it to the file system. That’s normally accompanied by opening it in a Finder window, but perhaps you have that turned off somehow. It’s not the .dmg that you want in /Applications, it’s Gnucash.app (which will look like “Gnucash" if you have “display extensions” in Finder’s View Options turned off) from inside the disk image that you want in Applications.

Once you’ve cleaned that up you’ll need to remove the GnuCash item from your dock and re-add it.

Regards,
John Ralls

> On Sep 22, 2018, at 6:40 PM, Alison Fox <alijfox at yahoo.com> wrote:
> 
> It works now.  Although I had placed Gnucash.dmg in the Application folder, it still didn't work - I would go to open and the app icon would disappear.  That is when I reached out to the group for advice.  
> 
> Once I followed your debug advice, I opened Gnucash from the Applications folder (through Finder) - all my files appeared.  Then I dragged a copy of the application onto my Dock and now I can open Gnucash directly by clicking on that icon.  
> 
> I hope this explanation makes sense.    Thanks again.
> 
> 
> 
> On Saturday, September 22, 2018, 9:25:35 PM EDT, John Ralls <jralls at ceridwen.us> wrote:
> 
> 
> So it launches from the command line but not from Finder? That's not good. Please run Applications:Utilities:Console and select "User Reports" in the sidebar and see if there are any reports whose name begins with "Gnucash".
> 
> Regards,
> John Ralls
> 
> 
> > On Sep 22, 2018, at 6:12 PM, Alison Fox <ajfox at alum.mit.edu <mailto:ajfox at alum.mit.edu>> wrote:
> > 
> > Thank you. Your suggestion (see below) for going to Applications and and adding the prompt did work.  Below, to remind everyone, is your suggestion.
> > 
> >  try opening Applications:Utilities:Terminal and at the prompt typing
> >  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> > 
> > Thanks again.
> > 
> > 
> > 
> > 
> > 
> > On Saturday, September 22, 2018, 8:35:02 PM EDT, John Ralls <jralls at ceridwen.us <mailto:jralls at ceridwen.us>> wrote:
> > 
> > 
> > 
> > 
> > > On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user <gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>> wrote:
> > > 
> > > Hi.
> > > Hoping someone can help me.  I am on a MacAir running MacOS High Sierra version 10.13.4
> > > When I went to open Gnucash, it will not open.  I tried several ways, but it says the software may not be compatible.  I downloaded the latest version.  It downloads and I saved and open the application.  It verifies it and then asks if I want to open it even thought from Internet.  I say yes.  It looks like the icon is bouncing and about to open, but then it simply vanishes.
> > > I can't get my files and I can't open the older version or the one I just downloaded.  Any suggestions?
> > 
> > 
> > It's not clear from your description that you dragged Gnucash.app out of the dmg folder to somewhere else (usually the main Applications folder). If you didn't, do so.
> > 
> > The next thing to check is the trace file (see https://wiki.gnucash.org/wiki/Trace_File <https://wiki.gnucash.org/wiki/Trace_File>). If there are no errors there, try opening Applications:Utilities:Terminal and at the prompt typing
> >  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> > 
> > See if it displays anything to the terminal window; it will also write a much larger trace file that might shed some light on the problem.
> > 
> > Regards,
> > John Ralls
> > 
> >