[GNC] GnuCash won't open

[Adrien Monteleone]

Ruth,

Privacy settings of your browser should have no effect on the download or the file opening, but occasionally downloads don’t complete properly and can get corrupted. The solution is to simply re-download.


Follow these steps *carefully*:

1. Download GnuCash 3.4, using either Safari or Firefox, but **DO NOT** choose to “open” the file when the save dialog comes up. Choose to SAVE it to your Downloads folder.

2. Once the download is complete, open Finder and navigate to Downloads.

3. In it you will find the GnuCash download file that ends in .dmg, double-click that file. It will open a new window with several icons. One of these will be GnuCash.app.

4. Now, in the Finder window that is viewing your Downloads folder, navigate to Applications. If you don’t have a shortcut to it already in the sidebar on the left, open your Macintosh HD (or whatever your hard drive is named) from that sidebar, and then open the Applications folder. (you may also have an icon for your hard drive on your desktop - they open the same folder, where you’ll see an ‘Applications’ folder)

5. Now, left-click and drag the GnuCash.app icon from the other window to the Applications folder, this will ‘install’ GnuCash to your Mac.

6. Close the Gnucash.dmg window.

7. In the Applications folder, right-click on GnuCash.app and choose “open”.

8. You will be asked if you are sure you want to open this file that was downloaded from the internet. Click the “open” button.

GnuCash should start, and appear in your Dock, where you can lock it there. If it begins to start, then fails, left double-click it again and it should open successfully that time and from there on out.

Hope that helps. If not, report back how far you got on this list and what happened and myself or someone else will try help you sort it out.

Regards,
Adrien

> On Jan 9, 2019, at 3:49 PM, Colin Law <clanlaw at gmail.com> wrote:
> 
> Ruth, you sent this to me personally rather than to the group, so I am
> forwarding it to the group.
> You should not give up, there will be those on the list who know how to
> help.
> 
> Colin
> 
> On Wed, 9 Jan 2019 at 21:31, Ruth L. Mazur <GardenGate at sbbmail.com> wrote:
> 
>> I have spent too much time trying to get this app, so I give up.  On
>> Safari it asks since it’s not an Apple product and I say, OPEN. In
>> preferences I select download from anywhere.  It verifies, shows in my Dock
>> and then disappears.
>> 
>> So I tried Firefox.  It wanted to download 2.6.21 but told me it was
>> “damaged” and I should eject it.
>> 
>> Sorry this just won’t work for me.
>> 
>> Ruth Mazur
>> 
>> 
>> 
>> 
>>> On Jan 3, 2019, at 1:16 AM, Colin Law <clanlaw at gmail.com> wrote:
>>> 
>>> On Thu, 3 Jan 2019 at 07:10, Ruth L. Mazur <GardenGate at sbbmail.com>
>> wrote:
>>>> 
>>>> I have downloaded GnuCash 3.4-Intel to my Mac OS10.11.6  a dozen times
>> but I can not get it to open. For Privacy I’m set to sites that I visit.
>> Once I set it to Anyone and that didn’t work either.
>>> 
>>> Did you carefully follow the installation instructions for Mac?
>>> https://wiki.gnucash.org/wiki/Installation
>>> 
>>> Colin
>>> 
>>>> 
>>>> This has been very frustrating.  I’m disillusioned with Quicken and
>> want something else, and free is good! What do I need to know to get this
>> app?
>>>> 
>>>> Thanks for any help,
>>>> 
>>>> Ruth Mazur
>>>> Grass Valley, CA
>>>> 
>>>> 
>>>> 
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