[GNC] Printing problems

[Adrien Monteleone]

Lester,

Welcome to GnuCash!

Many before you have made the migration from Quicken to GnuCash quite successfully. (I myself used Quicken many, many, years ago)

However, please do not contact me (or anyone else on this list) personally unless specifically invited. See our mailing list etiquette on the wiki: https://wiki.gnucash.org/wiki/Mailing_Lists#Netiquette

This is a public mailing list of users and volunteers where anyone may be able to help.

First and foremost, keeping the discussion public means others can offer assistance, and others can benefit from the discussion. (now or in the future)

I’m just a user like you. I can’t promise any special help, though I’m glad to do so where I can.

Specifically to your current issue, I don’t print checks. I’ve never used that facility of GnuCash, and I don’t currently have a working printer so I can’t even test any possible solutions for you.

I couldn’t be of further assistance with any specificity, but I can offer a few suggestions:

Exactly, what do you mean by “it kicks me out”? Does GnuCash crash? Does it just go away, or is there an error message or crash report on screen?

Have you tested printing reports? Do you get the same result?

Do you have a ‘virtual printer’ such as PDF or XPS installed? (most Windows systems have a virtual XPS printer installed by default, and you can easily add a free PDF printer)

Using a virtual printer, do you still get a crash? Can you use the ‘print to file’ option?

The reason I ask these questions is to narrow down the trigger to the problem.

If some things can print in GnuCash, but not others, or if successful using a virtual printer rather than an actual physical printer, then this can help narrow down where the problem is occurring.

While I wouldn’t be able to help you beyond that, someone else reading this thread might have enough info to point you in the right direction.

Regards,
Adrien

> On Jan 26, 2019, at 1:03 PM, Lester and Joanna <zzzlecjac at gmail.com> wrote:
> 
> Hi Adrian,
> 
> Please forgive me for contacting you.  I am a newbie with Gnucash.  I have been using Quicken for 12 years but would now like to use Gnucash if I can make it work for me.  I am using Windows 10 with Gnucash 3.4.  I have set up an account but when I try to print a check (with Print checks) all goes well through check set up, and to the printer (showing the printer is ready) but when I push print it kicks me out of Gnucash.   Also, it kicks me out of Gnucash when I try to print an “Account Summary” using Ctrl-Print.   I have two printers.  An HP Lazer Jet 477, and a Brother MFC 795 CW.    What am I doing wrong? 
> 
> I have tried printing parts of the Gnucash tutorial with both printers and they Print fine.
> 
> Lester
>