[GNC] best accounting practice for refund

[Eric Rathhaus (general)]

Hi Bumping this thread to see if anyone has an idea how to proceed. 

> On Jul 16, 2019, at 10:43 AM, Eric Rathhaus (general) <rathhaus_law at yahoo.com> wrote:
> 
> Any thoughts on how to proceed?
> 
>> On Jul 13, 2019, at 4:17 PM, Eric Rathhaus (general) <rathhaus_law at yahoo.com <mailto:rathhaus_law at yahoo.com>> wrote:
>> 
>> Hi Geert -  You’re correct about what happened.  However, I can’t see how to change the offset. The transactions appear as follows in my AR account    
>> 
>> <PastedGraphic-5.tiff>
>> 
>> The only  place I can see to reduce theis the payment transaction before gnu automatically sends the amount from AR to liabilities.  But I can’t edit that transaction.  Would I just delete it?
>> 
>>> On Jul 3, 2019, at 10:50 PM, Eric Rathhaus (general) <rathhaus_law at yahoo.com <mailto:rathhaus_law at yahoo.com>> wrote:
>>> 
>>> Thanks, Adrien for your assistance and patience.  
>>> 
>>>> On Jul 3, 2019, at 10:35 PM, Adrien Monteleone <adrien.monteleone at lusfiber.net <mailto:adrien.monteleone at lusfiber.net>> wrote:
>>>> 
>>>> Short answer — yes.
>>>> 
>>>> Slightly longer answer — figure out what caused that to happen, undo it, and then redo the payment properly.
>>>> 
>>>> The reason for doing so rather than just creating a correcting entry is so that you learn what went wrong and don’t repeat the same situation in the future. (you’d also need to make good notations in the correcting entry so that far in the future, you don’t question why it is there)
>>>> 
>>>> I’d suspect that you chose the liability account as a source account like you’d choose some asset account. You don’t need to select an account when doing an offset.
>>>> 
>>>> Regards,
>>>> Adrien
>>>> 
>>>>> On Jul 4, 2019, at 12:04 AM, Eric Rathhaus (general) <rathhaus_law at yahoo.com <mailto:rathhaus_law at yahoo.com>> wrote:
>>>>> 
>>>>> So I did assign the credit note to the AR account and then processed two payments by selecting the posted invoices and the credit note all in the AR account.  I didn’t do anything else but somehow the remaining balance of the credit note ended up in a liability account. Should I just move it back to the AR account to keep it simple?  
>>>>> 
>>>> 
>>>> 
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