[GNC] Please respond to this request for help!

[David Jaggar]

Hello Sachin,
I'm in Britain, so with the time difference, it has meant a delay in
following up.
Good thinking to install on another computer. I did that on a friend's
computer (also Windows 10) and it installed with no problem. However, I
downloaded the 3.5 version again, and still have the problem. I also find
that I can no longer reinstall my earlier version (2.1.16 ver) because I
have the same problem: the dtaus.xml file stops in the installation and
task manager indicates that the setup is suspended.

I am completely unfamiliar with Linux.

Thanks for suggestions,
David.


On Tue, 30 Apr 2019 at 21:25, Sachin Danave <sachin.danave at gmail.com> wrote:

> Hi David
>
> Some basic points. Did you try downloading the program again and
> reinstalling it? Can you try installing on another computer?
>
> I have installed and am using Gnucash on Windows 10 without much hiccups.
>
> If you have a good RAM on your machine, you can install a VM of a Linux
> distro and try installing.
>
> Hope this helps
>
> Regards
>
> Sachin
>
> On Wed, 1 May 2019, 01:37 David Jaggar, <davidjaggar at gmail.com> wrote:
>
>> Hello Maf King,
>>
>> Thanks for getting back to me. Since I sent my post to the list, I
>> actually
>> did find an earlier version and installed that with no problem. However, I
>> then ended up with more problems! The GnuCash software program seems to
>> work OK, but when I open my Gnucash data file, I have this error message:
>> "Gnucash could not obtain the lock for [and then it lists the directory of
>> folders to get to the location of the file]. That database may be in use
>> by
>> another user, in which case you should not save the database. Do you want
>> to proceed with saving the database?"
>> It gives me the option to open the database anyway, which I then do.
>>
>> However, when I come to save the file, I get this error message:
>> "Could not make a backup of this file [and then it lists the folder tree
>> and ends with the database filename.gnucash]"
>>
>> I am forced to close the software program without being able to save the
>> new entries.
>> Then I have the option to cancel or save. However, if I choose to save, it
>> asks for a new file name, but then that doesn't work, and I'm forced to
>> close the file without being able to save it.
>>
>> I just don't know how I can actually use my database to enter new data and
>> save it again. I can read my previously entered data though.
>>
>> Any ideas?
>> David.
>> davidjaggar at gmail.com
>>
>> On Tue, 30 Apr 2019 at 19:22, Maf. King <maf at chilwell.net> wrote:
>>
>> > On Tuesday, 30 April 2019 19:02:07 BST David Jaggar wrote:
>> > > Hello All:
>> > > This is my second request; no response to my first one.
>> > > I cannot get Gnucash 3.5 to install on Windows 10. The dtaus.xml file
>> is
>> > > suspended during the installation process and the whole installation
>> > hangs
>> > > up. Gnucash 3.5 has removed the earlier version, so I can't go back to
>> > > that. Right now I am unable to use the accounting program. I have 5
>> years
>> > > worth of records and need immediate assistance to be able to access my
>> > data.
>> > > Can someone please get in touch to help? I am just an end user, not
>> > skilled
>> > > in the software program itself.
>> > > I am also willing to pay for professional competent technical support
>> > > because I must have access to this data.
>> > > Cheers,
>> > > David.
>> >
>> > Hi David.
>> >
>> > Can you download an older version (3.4 or whatever) from links on the GC
>> > website and install that?
>> >
>> > 0.02
>> > Maf.
>> >
>> >
>> >
>> >
>> >
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>

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