[GNC] Please respond to this request for help!

Wed May 1 12:37:19 EDT 2019

Do you have a firewall or virus scanner installed and running?
Could you (temporarily) disable it while installing GnuCash?
It sounds like it might be interfering (false positive).
-derek

On Wed, May 1, 2019 12:32 pm, David Jaggar wrote:
> Hello Sachin,
> I'm in Britain, so with the time difference, it has meant a delay in
> following up.
> Good thinking to install on another computer. I did that on a friend's
> computer (also Windows 10) and it installed with no problem. However, I
> downloaded the 3.5 version again, and still have the problem. I also find
> that I can no longer reinstall my earlier version (2.1.16 ver) because I
> have the same problem: the dtaus.xml file stops in the installation and
> task manager indicates that the setup is suspended.
>
> I am completely unfamiliar with Linux.
>
> Thanks for suggestions,
> David.
>
>
> On Tue, 30 Apr 2019 at 21:25, Sachin Danave <sachin.danave at gmail.com>
> wrote:
>
>> Hi David
>>
>> Some basic points. Did you try downloading the program again and
>> reinstalling it? Can you try installing on another computer?
>>
>> I have installed and am using Gnucash on Windows 10 without much
>> hiccups.
>>
>> If you have a good RAM on your machine, you can install a VM of a Linux
>> distro and try installing.
>>
>> Hope this helps
>>
>> Regards
>>
>> Sachin
>>
>> On Wed, 1 May 2019, 01:37 David Jaggar, <davidjaggar at gmail.com> wrote:
>>
>>> Hello Maf King,
>>>
>>> Thanks for getting back to me. Since I sent my post to the list, I
>>> actually
>>> did find an earlier version and installed that with no problem.
>>> However, I
>>> then ended up with more problems! The GnuCash software program seems to
>>> work OK, but when I open my Gnucash data file, I have this error
>>> message:
>>> "Gnucash could not obtain the lock for [and then it lists the directory
>>> of
>>> folders to get to the location of the file]. That database may be in
>>> use
>>> by
>>> another user, in which case you should not save the database. Do you
>>> want
>>> to proceed with saving the database?"
>>> It gives me the option to open the database anyway, which I then do.
>>>
>>> However, when I come to save the file, I get this error message:
>>> "Could not make a backup of this file [and then it lists the folder
>>> tree
>>> and ends with the database filename.gnucash]"
>>>
>>> I am forced to close the software program without being able to save
>>> the
>>> new entries.
>>> Then I have the option to cancel or save. However, if I choose to save,
>>> it
>>> asks for a new file name, but then that doesn't work, and I'm forced to
>>> close the file without being able to save it.
>>>
>>> I just don't know how I can actually use my database to enter new data
>>> and
>>> save it again. I can read my previously entered data though.
>>>
>>> Any ideas?
>>> David.
>>> davidjaggar at gmail.com
>>>
>>> On Tue, 30 Apr 2019 at 19:22, Maf. King <maf at chilwell.net> wrote:
>>>
>>> > On Tuesday, 30 April 2019 19:02:07 BST David Jaggar wrote:
>>> > > Hello All:
>>> > > This is my second request; no response to my first one.
>>> > > I cannot get Gnucash 3.5 to install on Windows 10. The dtaus.xml
>>> file
>>> is
>>> > > suspended during the installation process and the whole
>>> installation
>>> > hangs
>>> > > up. Gnucash 3.5 has removed the earlier version, so I can't go back
>>> to
>>> > > that. Right now I am unable to use the accounting program. I have 5
>>> years
>>> > > worth of records and need immediate assistance to be able to access
>>> my
>>> > data.
>>> > > Can someone please get in touch to help? I am just an end user, not
>>> > skilled
>>> > > in the software program itself.
>>> > > I am also willing to pay for professional competent technical
>>> support
>>> > > because I must have access to this data.
>>> > > Cheers,
>>> > > David.
>>> >
>>> > Hi David.
>>> >
>>> > Can you download an older version (3.4 or whatever) from links on the
>>> GC
>>> > website and install that?
>>> >
>>> > 0.02
>>> > Maf.
>>> >
>>> >
>>> >
>>> >
>>> >
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>>>
>>
>
> --
> David H. Jaggar, MRCVS, DC
>
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-- 
       Derek Atkins                 617-623-3745
       derek at ihtfp.com             www.ihtfp.com
       Computer and Internet Security Consultant