[GNC] Hang at start of reconcile

John Bonnett jbonnett at internode.on.net
Mon May 13 08:14:23 EDT 2019


On 13/05/2019 8:59 pm, Maf. King wrote:
> On Monday, 13 May 2019 12:20:45 BST John Bonnett wrote:
>> I am running the latest GC v3.5 on Windows 10. I have been using GC for
>> quite a while but I just recently have had a problem reconciling one
>> account. It is, of course, the account with most transaction activity!
>>
>> What happens is that, when I initiate the reconcile, the small window
>> for entry of the ending balance appears but almost immediately greys
>> out. At that point the program is unresponsive, and stays that way even
>> if I leave it for an hour or so. The Task Manager shows the program
>> running but using no CPU. I can make it use some CPU time by moving the
>> mouse cursor over the window, so it is not completely frozen.
>>
>> This behavior only occurs with one account. I reconciled a couple of
>> other accounts in the same session before I encountered this problem. I
>> have also reconciled another one since.
>>
>> Suspecting that the account may be damaged, I ran check & repair on all
>> accounts, but that did not help.
>>
>> I have tried restarting GC and rebooting to no avail.
>>
>> I tried turning on the trace file with --debug and --extra, in case I
>> might see some messages at the end, but I don't see anything helpful. I
>> get 15Mb trace files.
>>
>> Any suggestions about what to try? I am a software developer so am happy
>> to try whatever you suggest and provide other info.
>>
> Some small dialogue box opening behind another (or off screen) and blocking
> input?
>
> 0.02
> Maf..
>
>
Yes, it was the interest dialog box coming up on my TV in the next room! 
I have been caught by that before and did not think about it in this 
case. Thanks again.

John



More information about the gnucash-user mailing list