[GNC] Gnucash 3.7 freezes on any report after update from 2.6

John Ralls jralls at ceridwen.us
Sun Oct 20 14:37:51 EDT 2019



> On Oct 20, 2019, at 10:51 AM, andrewTE <aos at aoselectronics.com> wrote:
> 
> I have just upgraded my 2.6 installation to 3.7 (Windows 10) and the gnucash
> would freeze immediately if I click on any report (there were 2 opened tabs
> by default as carried over from how I had it on 2.6). Thinking this was
> caused by incompatible reports, I managed to close them with "X" while they
> were not yet active, saved, reopened gnucash. Then I created brand new
> report. First time it worked but then as soon as I changed report to show 15
> items versus default, was it 8?, it froze. Second and subsequent time,
> trying to create ANY report immediately freezes the gnucash. Basically it is
> impossible to create any reports, at least not expense reports. I did wait a
> number of minutes (10+) but it just doesn't come back from complete freeze.
> 
> Is there a way around this? Or are my only options to either stick to 2.6
> forever or start a completely new file at the beginning of next year for new
> data and keep 2.6 installed on another PC (as they cannot coexist on
> windows?)? Keep in my that my existing file has more than 10 years of
> history of daily transactions so it's pretty large.
> 
> Thanks for any suggestions.

This might be be https://bugs.gnucash.org/show_bug.cgi?id=797283. Does it really freeze on any report at all  or just on graphical reports?
Is GnuCash completely hung so that if you click one of the other tabs it doesn't switch after a few minutes?
Are there any unusual messages in the trace file (https://wiki.gnucash.org/wiki/Tracefile)? Try starting 

GnuCash from a CMD prompt with the debug option:
  "c:\Program Files (x86)\gnucash\bin\gnucash" --debug
Then look at the end of the new tracefile to see what was the last message GnuCash printed before it hung.

Please start Task Manager, switch to the Details tab, and find the gnucash entry. Does it show 0 CPU?

Regards,
John Ralls




More information about the gnucash-user mailing list