[GNC] Processing refunds

Adrien Monteleone adrien.monteleone at lusfiber.net
Tue Dec 15 13:56:26 EST 2020


That’s very strange. I didn’t send it to your address. I sent it using 
Thunderbird’s NewsReader via Gmane only to the list. (though you might 
well receive the list messages via e-mail) And I’m sending this reply 
the same way.

Regards,
Adrien

On 12/15/20 12:50 PM, Parker Graham wrote:
> 
> You sent this to wrong email
> 
> 
> 
> Sent from myMail for iOS
> 
> 
> Tuesday, December 15, 2020, 1:47 PM -0500 from Adrien Monteleone  <adrien.monteleone at lusfiber.net>:
>> Unless you posted invoices for the rest of the year, you should not have
>> issued a credit note.
>>
>> I just did a test book with the following transactions:
>>
>> 1. Annual pre-payment for 1 year @ $1200 (assuming $100/month)
>> 2. Invoice for Dues on 1/31/20 posted.
>> 3. Applied a portion of pre-payment to invoice of 1/31/20 ($1100
>> pre-payment remaining)
>> 4. Invoice for Dues on 2/28/20 posted.
>> 5. Applied a portion of pre-payment to invoice of 2/28/20 ($1000
>> pre-payment remaining)
>> 6. Invoice for Dues on 3/31/20 posted.
>> 7. Applied a portion of pre-payment to invoice of 3/31/20 ($900
>> pre-payment remaining)
>>
>> At this point the Customer has a credit of $900. There is no need to
>> issue a credit note. (they have not been 'invoiced' for dues not yet
>> paid, but the opposite)
>>
>> So an 8th transaction would be in order:
>>
>> 8. Refund of $900.
>>
>> Do this using 'Business > Customer > Process Payment' for the date you
>> issued the refund; select the Pre-payment line (there should be no
>> invoices still visible to select) and make sure the 'Payment' box shows
>> "0.00" and the 'Refund' box shows the remaining amount of their
>> pre-payment that you are refunding. (that should happen by default when
>> you select the pre-payment line) Be sure to select the proper asset
>> account from which you are issuing the refund. (Checking, Cash, etc.)
>>
>> Re-load or re-run the applicable Customer Report to verify the Totals.
>> Also note you can now show 'links' to relevant documents under Options >
>> Display. I prefer 'detailed' but use whatever you find best. Showing
>> links will make it clear what payments applied to which invoices.
>>
>> Regards,
>> Adrien
>>
>> On 12/12/20 2:56 PM, Don Earnhardt wrote:
>>> I am really struggling with this.  Creating and paying a Credit Note does
>>> indeed reduce the income appropriately.  However, the Customer Report shows
>>> a Totals increase instead of a reduction.  Here is my situation.  I use
>>> GnuCash to manage income and expenses for a non-profit organization
>>> (actually a community band). Our members pay monthly dues, and frequently
>>> people pay quarterly, semi-annually, and even annually.  Therefore several
>>> people paid in advance at the beginning of the year. Now that COVID has
>>> prevented us from meeting since the end of March, I would like to refund the
>>> dues over payments to those members who have paid in advance (beyond the
>>> first quarter).
>>>
>>> At the end of each quarter, I print Customer Reports for each member to show
>>> how much they have paid. I create and Pay Invoices to show their payments on
>>> the Customer Report.  The statements accumulate so that the last one of the
>>> year shows everything that was paid for the year. I would like for the
>>> refunded payments to reduce the Totals at the bottom of the Customer Report,
>>> but instead the refunds look like additional payments, increasing the Total,
>>> instead of Reducing them.  What can I do to show the refunds correctly?
>>
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