[GNC] Can't get v3.8 to work, Nor generate Expense Over Time Report on v2.6.21

[LEO BOLTA]

 Thanks, I was not aware of the "Quit" feature and closing the program down properly has now stopped that error message from appearing on subsequent start-ups.  However, the program will still not generate the "Expense Over Time or Expense Bar Chart" report.  It will generate a page with this message only:
"Report error
An error occurred while running the report."
I tried making a new entry in the General Ledger, then saving before doing a proper exit but upon start-up and attempting to generate that specific report, I get that error message.
Any more ideas would be appreciated.
Thanks,
Leo


    On Tuesday, February 25, 2020, 6:25:05 p.m. EST, Robert Heller <heller at deepsoft.com> wrote:  
 
 At Tue, 25 Feb 2020 21:19:01 +0000 (UTC) LEO BOLTA <lbolta at rogers.com> wrote:

> 
> Greetings,
> I could not get the latest 3.8 update to work at all, so had to uninstall and go back to the earlier stable version of 2.6.21.  Unfortunately, I don't recall the version that I was using before trying to upgrade to the latest but I believe it was possibly 2.6.18?  The version 2.6.21 works almost flawlessly but cannot generate the report "Expenses Over Time" and only get a "Report Error - An error occurred while running the report" message.
> 
> I should also mention that for some time now, while running my older version (2.6.18?) and the current (2.6.21), I continuously get an error message like the one below on each start-up of the program: 
> 
> "GnuCash could not obtain the lock for file://C:\Users\Ownerà\Desktop\GnuCash.gnucash.  That database may be in use by another user, in which case you should not open the database. What would you like to do?"
> I have always chosen the option to "Open Anyway", to get started in using the program.

You will get that error if you don't properly exit GnuCash. If you *always*
log out or shut down the computer with GnuCash still running, you will always 
get that error.  You need to go to GnuCash's file menu and select "Quit" 
before you log out or shut down the computer.  Then that error will go away.

> Any help to get the latest 3.8 version working and the program being able to generate my favorite Expense Over Time Report would be much appreciated.
> Leo
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