[GNC] Problem reinstalling

[Alan A Holmes]

Hi Shevach,

 

All you’ve done is removed the Start Menu shortcut.

 

If you open File Explorer and navigate to see if you have a folder called C:\Program Files (x86)\gnucash\bin and within that a file called gnucash.exe. If you have then the GnuCash software is installed in the normal default location. If not then the location will have been specified by you when you installed it.

 

If it is installed on your C: drive then just try double clicking gnucash.exe to see if it opens.

 

Let us know what happens.

 

 

 

Alan A Holmes

 

From: Shevach Pepper <shevachp at gmail.com> 
Sent: 11 April 2022 16:55
To: Alan A Holmes <gnucash at alanaholmes.me.uk>
Subject: Re: [GNC] Problem reinstalling

 

Oops! I think I did something wrong.

I did like you said and I found the shortcut but I didn't go into the properties I just deleted it.

Now when I typed in the start menu "gnu" it doesn't show anything.

I tried to reinstall it and I get the same message as before:



 

On Mon, 11 Apr 2022 at 18:21, Alan A Holmes <gnucash at alanaholmes.me.uk <mailto:gnucash at alanaholmes.me.uk> > wrote:

Hi Shevach,

 

If you get that message when you try to install V 4.10 then that means the system believes V4.8 is already there. 

 

Did you let it try to uninstall GnuCash V4.8? If so what happened?

 

If you cancelled the install of GnuCash V4.10 then if you find the shortcut for GnuCash, either on the desktop or under the start menu, look at the properties. That will tell you where it was installed.

 

 

 

I have to say that if your data was on the memory card, and you did not have a backup, then you’ve likely lost it.

 

 

Alan A Holmes

 

From: Shevach Pepper <shevachp at gmail.com <mailto:shevachp at gmail.com> > 
Sent: 11 April 2022 12:43
To: Alan A Holmes <gnucash at alanaholmes.me.uk <mailto:gnucash at alanaholmes.me.uk> >
Subject: Re: [GNC] Problem reinstalling

 

Hi Alan,

Wow! Thanks so much for getting back to me.

I have windows 10.

I think I had it all on the memory card since I can't find any files on  my computer in File explorer.

This is the message I get when I try to install gnucash4.10 so it looks like I had 4.8.



Shevach

 

 

בתאריך יום ב׳, 11 באפר' 2022, 10:27, מאת Alan A Holmes ‏<gnucash at alanaholmes.me.uk <mailto:gnucash at alanaholmes.me.uk> >:

Hi Shevach,

What OS and version of OS are you using (I suspect Windows as your using Mail for Windows) and what version of GnuCash were you using?

Did you have the GnuCash software installed on the memory card, or the data file, or both? The answer and advice may/will be different.


Alan A Holmes

-----Original Message-----
From: gnucash-user <gnucash-user-bounces+gnucash=alanaholmes.me.uk at gnucash.org <mailto:alanaholmes.me.uk at gnucash.org> > On Behalf Of Sh. Pepper
Sent: 10 April 2022 11:23
To: gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org> 
Subject: [GNC] Problem reinstalling

   Hello there,

   I have a problem that I had the gnucash installed on a memory card and
   the memory card was lost.

   I tried to reinstall it but I got the following message

   [cid:image001.png at 01D84CDE.15C67D10]

   So now I’m stuck I don’t have the old copy and I can’t even start anew.

   Can someone please help me

   Thank you very very much

   Shevach


   Sent from [1]Mail for Windows

References

   1. https://go.microsoft.com/fwlink/?LinkId=550986

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