[GNC] How to Kill a Runaway Invoice?

[Adrien Monteleone]

I think this was a bug in early 5.x, but should be fixed as of 5.4

That said, you can't delete invoices.

If you changed the Customer assigned to the invoice, it wouldn't show up 
on the original Customer Report. (did you change it back?)

How are you searching for the invoice you can't seem to find?

Do they both show up in the AR register?

You can right-click that transaction to 'Jump to Invoice'

Once you are viewing the invoice, click the Edit Invoice button on the 
*toolbar*. (not the Edit link within the invoice!)

Now you can change Customer, ID, etc.

I change my errant invoices to "USE NEXT" as the ID so I can spot them 
easily for re-use.

Note, you can't change the type. So if it was a Credit Note, you have to 
wait to use it for your next Credit Note. (for any customer, as you can 
re-assign it)

Regards,
Adrien

On 9/26/23 9:36 PM, Jediator wrote:
> I was trying to reuse/repurpose an invoice ID for a customer (e.g. 
> change the amount and date), but made a mistake of changing the customer 
> name in between (not sure if was the cause).  Now I ended up with two 
> invoices with the same ID on the customer report, with the old entry 
> labeled as a Refund (with the amount still listed under Debits to AR) . 
> I tried multiple ways to kill that refund invoice, but couldn't 
> succeed.  Looks like the Invoice ID in GC isn't unique, so I ended up 
> with two invoices and the old one just no where to find and noway to 
> unpost.  Any suggestions how to kill that invoice (i.e., remove the 
> corresponding entry in Accounts Receivable)?