[GNC] Can I get help with GnuCash here

[Geoff]

Hi Bob

First, a matter of email list etiquette.  Please always reply to the 
list email address (gnucash-user at gnucash.org) so that everyone can see 
your questions and answers.

Second, unfortunately I don't have any experience with either MAC or the 
GnuCash OFX/QFX importer, so I can't assist you with this particular 
problem apart from a couple of pointers:
* Has the bank that provides the 4th credit card recently changed their 
IT systems?
* Can you compare one of the failed OFX/QFX files to an earlier 
(successful) version, or to one from another bank?
* There have been some changes to the OFX/QFX routines in GnuCash 
version 5 (https://gnucash.org/news.phtml) - perhaps you could try 
upgrading to the latest version?  *Be sure to take a backup first*.

Hopefully someone else on this list can chime in with further suggestions.

Regards

Geoff
=====


On 8/04/2024 3:10 pm, R7 wrote:
> Geoff,
> I am using Ver 4.9, Build ID 4.9+(2021-12-18) of GnuCash.
> My computer is a MAC M1 with Sonoma 14.2.1.
> Problem: I have 4 credit cards where I go into each in order to download 
> the transactions. I use OFX/QFX for my downloads. Three of the four work 
> perfectly however on the fourth transaction-download, all the 
> transactions download perfectly. I then allocate each transaction to an 
> expense or income account. When I finished and all the transactions are 
> in the green I hit the submit button and all of the transactions 
> disappear as they should. Then I look over to my register for that 
> particular credit card and all those transactions that I just submitted 
> disappear. I then Iook throughout all my register and cannot find those 
> transactions...they just went poof. It is strange it happens on only one 
> credit card account.
> Please note, I have been using GnuCash for several years and have never 
> had this problem up until now...it is most disturbing.
> Can you help me?
> Bob
> 
> On 4/7/24 8:19 PM, Geoff wrote:
>> Greetings Dr. Robert L. Kieffer, and welcome to the wonderful world of 
>> GnuCash!
>>
>> Yes, you most certainly have come to the right place.  Just send 
>> through the following information:
>> * Your computer operating system type & version:
>>     (Windows 10 / Linux Mint 21.3 / macOS Sonoma / ...)
>> * Your version of GnuCash
>>     (Help -> About)
>> * Your question / problem
>>
>> And, to paraphrase the former president you quoted, "Do you best, the 
>> Internet will do the rest."
>>
>> Regards
>>
>> Geoff
>> =====
>>
>> On 8/04/2024 10:56 am, R7 wrote:
>> >I need some help with GnuCash..is this the place to get it?
>> >
>> >*R7eagle*
>> >
>> >Dr. Robert L. Kieffer
>> >
>> >Waukegan, IL.
>> >
>> >*r7 at r7eagle.com*
>> >
>> >224-800-1128
>> >
>> >**
>> >
>> >/There is nothing new in this world, only history we do not know!/
> 
> 
> 
> 
> *R7eagle*
> 
> Dr. Robert L. Kieffer
> 
> Waukegan, IL.
> 
> *r7 at r7eagle.com*
> 
> 224-800-1128
> 
> 
> 
> **
> 
> /There is nothing new in this world, only history we do not know!/
> 
> 
> 
> 
> 
>