[GNC] Credit Notes

[Geert Janssens]

Hi Geoff,

That is the correct way to use credit notes.

In the payment dialog you should select all documents and outstanding payments that 
should be evaluated together. If the balance of all these selected items is is non-zero, you 
can assign that balance to a payment account to fully pay all the selected items.

In the most simple case of paying an invoice, only one item would be selected in the list 
for you by gnucash, but for more complex payment scenarios (like using a credit note to 
offset (part of) an invoice) you have to select the whole of what you want to process 
yourself.

If the set of items you selected has a zero balance, there is no need to select a payment 
account as there's no additional money changing accounts any more.

I don't know if this is fully documented somewhere.

Regards,

Geert

Op zaterdag 7 december 2024 16:49:37 CET schreef Geoff Jankowski via gnucash-user:
> Hi
> 
> Am I missing something?  I have used the credit note dialog to generate a
> credit note but when I go to the account payable and right click on it,
> there is no option to assign or edit it as a payment.
> 
> When I search on google I just get the Wiki page on credit notes that
> appears to be dated from 2012!  It explains the difficulties of managing
> credit notes but does not explain how to use them.
> 
> Following standard procedure there is no way to allocate the credit note as
> a “payment” without entering unwanted (and fictitious) entries to the bank
> ledger.  However, this means both the credit note and its associated
> invoice keep appearing in the unpaid bills dialog which is a nuisance with
> one but a nightmare with several!
> 
> Absolutely by chance I went to the credit note that had been posted and
> tried once more to pay it.  For some reason I accidentally managed to
> select both the bill and the credit note so that both were highlighted.  At
> the same time this greyed out the account structure tree and I was able to
> pay the two items at the same time without entering anything to any other
> ledger.  Both are now cleared from the unpaid bills listing and two entries
> have appeared in the account as shown below:
> 
> 
> 
> 
> The ledger balances and the invoice and credit note are both marked as Paid.
> 
> I assume this is how I am meant to do it but I cannot find it documented
> anywhere unless, as I started this message, I am missing something?
> 
> Interestingly, the credit note still does not allow me to edit the payment. 
> However, both of the Lot Link entries do! (So presumably I can undo and
> redo it if there was an error).
> 
> Is it documented somewhere how to use credit notes now or not?  And is this
> the right approach (because it works)?
> 
> 
> 
> Geoff
> 
> 
> 
> 
> 
> 
> 
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