[GNC] GnuCash Won't Start Widnows

John Ralls jralls at ceridwen.us
Thu Dec 19 13:19:49 EST 2024 

That looks like a corrupted data file. Try starting GnuCash with —nofile. Make a new file, create one transaction, and save the file. Does that open OK?

The other thing that would be useful is to get some context around the errors, so run GnuCash with "—log  gnc.backend.xml=debug” and try to open the file that’s crashing. The resulting trace file is going to be long so attach it to a reply instead of pasting the contents into a message.

Please be sure to copy the list on all replies. It looks like your reply to David didn’t make it to the list.

Regards,
John Ralls


> On Dec 19, 2024, at 05:51, David Carlson <david.carlson.417 at gmail.com> wrote:
> 
> Hopefully one of the developers will find that useful.  Now that release
> 5.10 is out they may have time to look at it.
> 
> 
> 
> On Thu, Dec 19, 2024 at 7:13 AM Jonathan A. Cohen <
> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>> wrote:
> 
>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag: trn:id
>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>> failed
>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_handlers_all_gotten_p()] Not defined
>> and it should be: trn:id
>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] didn't find all of
>> the expected tags in the input
>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag: trn:id
>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>> failed
>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_handlers_all_gotten_p()] Not defined
>> and it should be: trn:id
>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] didn't find all of
>> the expected tags in the input
>> * 13:54:00 ERROR <gnc.engine> void
>> qof_collection_insert_entity(QofCollection*, QofInstance*): assertion
>> 'col->e_type == ent->e_type' failed
>> * 13:54:00 ERROR <gnc.backend.file.sixtp> Tag <trn:id> not allowed in
>> current context.
>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag: trn:slots
>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>> failed
>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag: trn:slots
>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>> failed
>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag:
>> split:account
>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>> failed
>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [dom_tree_handlers_all_gotten_p()] Not defined
>> and it should be: split:account
>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] didn't find all of
>> the expected tags in the input
>> * 13:54:01 ERROR <gnc.engine> int xaccTransGetSplitIndex(const
>> Transaction*, const Split*): assertion 'trans && split' failed
>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag: trn:slots
>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>> failed
>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag:
>> split:reconcile-date
>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>> failed
>> * 13:54:01 ERROR <gnc.engine> gboolean
>> qof_instance_get_destroying(gconstpointer): assertion
>> 'QOF_IS_INSTANCE(ptr)' failed
>> * 13:54:01 ERROR <gnc.engine> int xaccTransGetSplitIndex(const
>> Transaction*, const Split*): assertion 'trans && split' failed
>> 
>> 
>> ________________________
>> Jonathan A. Cohen
>> 26 Patriots Drive
>> Canton, MA 02021
>> 781-929-8204
>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>
>> 
>> http://www.linkedin.com/in/jonathanaaroncohen
>> 
>> 
>> 
>> On Wed, Dec 18, 2024 at 4:55 PM David Carlson <david.carlson.417 at gmail.com <mailto:david.carlson.417 at gmail.com>>
>> wrote:
>> 
>>> Jonathan,
>>> 
>>> What does the gnucash.trace file under "This PC > OS(C:) > Users >
>>> [yourusername] > AppData > Local > Temp" report?
>>> 
>>> 
>>> 
>>> On Wed, Dec 18, 2024 at 12:56 PM Jonathan A. Cohen <
>>> jcohen at urgrad.rochester.edu> wrote:
>>> 
>>>> That worked for about a day.  Today it failed again.  Starting Gnu Cash,
>>>> the splash screen shows progress and when it is done, the application
>>>> stops.  The event viewer:
>>>> 
>>>> Faulting application name: gnucash.exe, version: 5.9.0.0, time stamp:
>>>> 0x66f9947e
>>>> Faulting module name: libgnc-engine.dll, version: 0.0.0.0, time stamp:
>>>> 0x66f9919f
>>>> Exception code: 0xc0000005
>>>> Fault offset: 0x000be263
>>>> Faulting process id: 0x0x95B4
>>>> Faulting application start time: 0x0x1DB517E318B3737
>>>> Faulting application path: C:\Program Files (x86)\gnucash\bin\gnucash.exe
>>>> Faulting module path: C:\Program Files
>>>> (x86)\gnucash\bin\libgnc-engine.dll
>>>> Report Id: cae87769-5274-490a-b3a1-bff8175bf36b
>>>> Faulting package full name:
>>>> Faulting package-relative application ID:
>>>> 
>>>> Anyone have any ideas?
>>>> 
>>>> 
>>>> ________________________
>>>> Jonathan A. Cohen
>>>> 26 Patriots Drive
>>>> Canton, MA 02021
>>>> 781-929-8204
>>>> jcohen at urgrad.rochester.edu
>>>> 
>>>> http://www.linkedin.com/in/jonathanaaroncohen
>>>> 
>>>> 
>>>> 
>>>> On Tue, Dec 17, 2024 at 11:10 AM David Carlson <
>>>> david.carlson.417 at gmail.com> wrote:
>>>> 
>>>>> That would be something to try.  I had a problem with a different
>>>>> application where the recommended procedure was to use the Windows
>>>>> Add/Remove programs feature to remove the program, then REBOOT the computer
>>>>> and verify that certain folders had also been removed before re-installing
>>>>> the program.
>>>>> 
>>>>> 
>>>>> 
>>>>> On Tue, Dec 17, 2024 at 8:07 AM Jonathan A. Cohen <
>>>>> jcohen at urgrad.rochester.edu> wrote:
>>>>> 
>>>>>> I am thinking maybe this got corrupted:  C:\Program Files
>>>>>> (x86)\gnucash\bin\libgnc-engine.dll
>>>>>> 
>>>>>> When upgrading, I think it does not fully remove all components, so I
>>>>>> did a full uninstall and reinstall.  Will monitor for future problems.
>>>>>> 
>>>>>> I anyone thinks I am off-base, please let me know.
>>>>>> 
>>>>>> 
>>>>>> ________________________
>>>>>> Jonathan A. Cohen
>>>>>> jcohen at urgrad.rochester.edu
>>>>>> 
>>>>>> 
>>>>>> On Mon, Dec 16, 2024 at 6:59 PM Jonathan A. Cohen <
>>>>>> jcohen at urgrad.rochester.edu> wrote:
>>>>>> 
>>>>>>> I captured the following from Windows event manager:
>>>>>>> 
>>>>>>> Faulting application name: gnucash.exe, version: 5.9.0.0, time stamp:
>>>>>>> 0x66f9947e
>>>>>>> Faulting module name: libgnc-engine.dll, version: 0.0.0.0, time
>>>>>>> stamp: 0x66f9919f
>>>>>>> Exception code: 0xc0000005
>>>>>>> Fault offset: 0x000be263
>>>>>>> Faulting process id: 0x0x9964
>>>>>>> Faulting application start time: 0x0x1DB5010DDA488C8
>>>>>>> Faulting application path: C:\Program Files
>>>>>>> (x86)\gnucash\bin\gnucash.exe
>>>>>>> Faulting module path: C:\Program Files
>>>>>>> (x86)\gnucash\bin\libgnc-engine.dll
>>>>>>> Report Id: 3044f93f-b0fe-42c2-9705-e6a0405e0cdb
>>>>>>> Faulting package full name:
>>>>>>> Faulting package-relative application ID:
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> ________________________
>>>>>>> Jonathan A. Cohen
>>>>>>> 26 Patriots Drive
>>>>>>> Canton, MA 02021
>>>>>>> 781-929-8204
>>>>>>> jcohen at urgrad.rochester.edu
>>>>>>> 
>>>>>>> http://www.linkedin.com/in/jonathanaaroncohen
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> On Sat, Dec 14, 2024 at 7:14 PM Jonathan A. Cohen <
>>>>>>> jcohen at urgrad.rochester.edu> wrote:
>>>>>>> 
>>>>>>>> Thank you, David. I'm not having any resources issues.
>>>>>>>> 
>>>>>>>> __________________
>>>>>>>> Jonathan Cohen
>>>>>>>> +1-781-929-8204
>>>>>>>> 
>>>>>>>> On Sat, Dec 14, 2024, 6:14 PM David Carlson <
>>>>>>>> david.carlson.417 at gmail.com> wrote:
>>>>>>>> 
>>>>>>>>> Jonathan,
>>>>>>>>> 
>>>>>>>>> One of the possible causes of such behavior is inadequate
>>>>>>>>> resources.  Are you having issues with other programs, particularly web
>>>>>>>>> browsers?
>>>>>>>>> 
>>>>>>>>> On Sat, Dec 14, 2024 at 3:21 PM Jonathan A. Cohen <
>>>>>>>>> jcohen at urgrad.rochester.edu> wrote:
>>>>>>>>> 
>>>>>>>>>> Upgraded to 5.9 last week.  After a few days a behavior started:
>>>>>>>>>> the view
>>>>>>>>>> would suddenly no longer show the transactions in any account.
>>>>>>>>>> Save and
>>>>>>>>>> restart worked.  As the days went on, this behavior happened
>>>>>>>>>> faster after
>>>>>>>>>> opening.
>>>>>>>>>> 
>>>>>>>>>> Today, opened GnuCash and got the warning that the file is
>>>>>>>>>> locked.  Open
>>>>>>>>>> anyways and the opening proceeded.  But once the program start
>>>>>>>>>> progress bar
>>>>>>>>>> completed, it disappeared.  The file is locked again.  Opening
>>>>>>>>>> wayway does
>>>>>>>>>> not work.  The program will not open now at all.
>>>>>>>>>> 
>>>>>>>>>> I tried backing out to 5.8 but it still won't open.  Upgrade back
>>>>>>>>>> to 5.9
>>>>>>>>>> same behavior.
>>>>>>>>>> 
>>>>>>>>>> Windows 11.
>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>>> ________________________
>>>>>>>>>> Jonathan A. Cohen
>>>>>>>>>> jcohen at urgrad.rochester.edu
>>>>>>>>>> _______________________________________________
>>>>>>>>>> gnucash-user mailing list
>>>>>>>>>> gnucash-user at gnucash.org
>>>>>>>>>> To update your subscription preferences or to unsubscribe:
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>>>>>>>>>> -----
>>>>>>>>>> Please remember to CC this list on all your replies.
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>>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> --
>>>>>>>>> David Carlson
>>>>>>>>> 
>>>>>>>> 
>>>>> 
>>>>> --
>>>>> David Carlson
>>>>> 
>>>> 
>>> 
>>> --
>>> David Carlson
>>> 
>> 
> 
> -- 
> David Carlson
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