[GNC] GnuCash Won't Start Widnows
John Ralls
jralls at ceridwen.us
Sun Dec 22 22:44:53 EST 2024
If you’re not able to open old files and old versions of GnuCash that worked before now don’t something outside of GnuCash is messed up. Let’s try a different tack entirely: Try installing GnuCash in a WSL instance and see if that will read your file.
Regards,
John Ralls
> On Dec 22, 2024, at 15:48, Jonathan A. Cohen <jcohen at urgrad.rochester.edu> wrote:
>
> John,
>
> I use WinMerge all the time. Excellent program.
>
> I have tried a handful of backup files from before the start of the problem. None are working. Wonder if this is an application issue? I have tried uninstalling and reinstalling 5.8, 5.9, and 5.10 without success.
>
> Any other ideas before I decide to send you my file?
>
> Thanks,
> Jonathan
> ________________________
> Jonathan A. Cohen
> 26 Patriots Drive
> Canton, MA 02021
> 781-929-8204
> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>
>
> http://www.linkedin.com/in/jonathanaaroncohen
>
>
>
> On Sun, Dec 22, 2024 at 5:55 PM John Ralls <jralls at ceridwen.us <mailto:jralls at ceridwen.us>> wrote:
>> If Notepad++ is able to indent XML you could look for a <trn:id> tag at the wrong indentation level. It should be in one level and the top-level element will be <gnc:transaction version=“2.0.0”>
>>
>> Once you find a backup file that loads you could uncompress that and diff between the good file and bad file. A brief web search found winmerge (https://winmerge.org/?lang=en) to be frequently recommended as a Windows replacement for diff.
>>
>> Regards,
>> John Ralls
>>
>>> On Dec 22, 2024, at 12:11, Jonathan A. Cohen <jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>> wrote:
>>>
>>> I tried Notepad++ XML Tools. Check errors found nothing. The validation cannot seem to understand the schema.
>>>
>>> John, is there anything else I can try myself before I decide whether to send it to you?
>>>
>>> Thank you,
>>> Jonathan
>>> ________________________
>>> Jonathan A. Cohen
>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>
>>>
>>>
>>>
>>> On Sun, Dec 22, 2024 at 12:54 PM Steve Butler <stephen.m.butler51 at gmail.com <mailto:stephen.m.butler51 at gmail.com>> wrote:
>>>> No, I'm not knowledgeable about XML other than a sudden end to the file would jump out. And that the file is human readable when uncompressed.
>>>>
>>>> I suspect that there are tools to edit the beast.
>>>>
>>>> On Sun, Dec 22, 2024, 09:42 Jonathan A. Cohen <jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>> wrote:
>>>>> Any idea what I should look for in the XML? I have some technical expertise, so could write some python to examine, if there is anything systematic.
>>>>>
>>>>>
>>>>> ________________________
>>>>> Jonathan A. Cohen
>>>>> 26 Patriots Drive <https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g>
>>>>> Canton, MA 02021 <https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g>
>>>>> 781-929-8204
>>>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>
>>>>>
>>>>> http://www.linkedin.com/in/jonathanaaroncohen
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Dec 22, 2024 at 11:56 AM Steve Butler <stephen.m.butler51 at gmail.com <mailto:stephen.m.butler51 at gmail.com>> wrote:
>>>>>> But it did uncompress! That eliminates that step. You can now look at the resulting XML file to see anything obvious.
>>>>>>
>>>>>> Or, as John says, start stepping back through the backups to see where it works.
>>>>>>
>>>>>> On Sun, Dec 22, 2024, 08:34 Jonathan A. Cohen <jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>> wrote:
>>>>>>> Thanks, Steve. Uncompressing did not solve the problem.
>>>>>>>
>>>>>>> I did try jing per https://wiki.gnucash.org/wiki/GnuCash_XML_format But I do not understand the results. Both of these were run on the uncompressed version:
>>>>>>>
>>>>>>> C:\Program Files\Java\jdk-23\jing-trang\build>java -jar jing.jar -c https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rncC:\Users\Jonathan\Documents\Money2\GNUCash\Cohen Accounts.gnucash
>>>>>>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rnc:7:1: error: syntax error
>>>>>>>
>>>>>>> C:\Program Files\Java\jdk-23\jing-trang\build>java -jar jing.jar https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rncC:\Users\Jonathan\Documents\Money2\GNUCash\Cohen Accounts.gnucash
>>>>>>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rnc:14:4: fatal: root element of schema must have a namespace
>>>>>>>
>>>>>>> Any advice?
>>>>>>>
>>>>>>> ________________________
>>>>>>> Jonathan A. Cohen
>>>>>>> 26 Patriots Drive <https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g>
>>>>>>> Canton, MA 02021 <https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g>
>>>>>>> 781-929-8204
>>>>>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>
>>>>>>>
>>>>>>> http://www.linkedin.com/in/jonathanaaroncohen
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Dec 21, 2024 at 9:42 PM Steve Butler <stephen.m.butler51 at gmail.com <mailto:stephen.m.butler51 at gmail.com>> wrote:
>>>>>>>> First see if it is a compression problem. Try to uncompress the file to see if that works.
>>>>>>>>
>>>>>>>> On Sat, Dec 21, 2024, 18:34 Jonathan A. Cohen <jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>> wrote:
>>>>>>>>> John,
>>>>>>>>>
>>>>>>>>> The crashing happens very quickly, either when opening the file (the
>>>>>>>>> application never appears after the splash screen) or soon after when
>>>>>>>>> entering a transaction.
>>>>>>>>>
>>>>>>>>> I have tried uninstalling and installing 5.8, 5.9, and 5.10 and the
>>>>>>>>> behavior is the same.
>>>>>>>>>
>>>>>>>>> The oldest trace file (gnucash.trace.2J8JY2.log) shows modification date
>>>>>>>>> 12/14, which based upon this string is after the issue started. I have
>>>>>>>>> enclosed it in case it helps. I can grab them all and upload if that would
>>>>>>>>> help.
>>>>>>>>>
>>>>>>>>> Is there any way to identify the corruption in the file? And fix it? Or
>>>>>>>>> should I open an older file from before the first crash? I seem to recall
>>>>>>>>> that I can then import the log files upto date to redo the transactions.
>>>>>>>>> Or will that cause the corruption to reappear.
>>>>>>>>>
>>>>>>>>> This is a very serious issue, as I use GnuCash to manage my cash flow.
>>>>>>>>>
>>>>>>>>> Thank you,
>>>>>>>>> Jonathan
>>>>>>>>>
>>>>>>>>> PS I wonder if there is a reason that you use the Temp AppDate folder
>>>>>>>>> instead of dropping traces into a dedicated folder? It would seem easier
>>>>>>>>> to have them all in one place separate from other files put in there.
>>>>>>>>> ________________________
>>>>>>>>> Jonathan A. Cohen
>>>>>>>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>
>>>>>>>>>
>>>>>>>>> http://www.linkedin.com/in/jonathanaaroncohen
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Dec 19, 2024 at 5:26 PM John Ralls <jralls at ceridwen.us <mailto:jralls at ceridwen.us>> wrote:
>>>>>>>>>
>>>>>>>>> > By happened again do you mean that GnuCash crashed promptly after opening
>>>>>>>>> > the file? That version of the file is probably dead so use the backups. Be
>>>>>>>>> > mindful that when you save GnuCash renames the file, adding a timestamp,
>>>>>>>>> > then writes a new file with the old name. For example when you save
>>>>>>>>> > my_file.gnucash it will be renamed to
>>>>>>>>> > my_file.gnucash.20241219141340.gnucash; if you then open that with
>>>>>>>>> > File>Open, make changes and save it will rename it to
>>>>>>>>> > my_file.gnucash.20241219141340.gnucash.20241219141447.gnucash and so on.
>>>>>>>>> > You might want to work from copies with different names to make cleaning up
>>>>>>>>> > easier.
>>>>>>>>> >
>>>>>>>>> > It’s very likely that whatever was the original problem in 5.9 persists in
>>>>>>>>> > 5.10 so you might need to revert to 5.8.
>>>>>>>>> >
>>>>>>>>> > On Windows we append short random strings to trace files so that there’s a
>>>>>>>>> > history of them. Can you look through your collection for the last 2 weeks
>>>>>>>>> > and see when those errors started showing up? In the sessions from last
>>>>>>>>> > week where the register went blank do the tracefiles show the same errors
>>>>>>>>> > or different ones?
>>>>>>>>> >
>>>>>>>>> > Regards,
>>>>>>>>> > John Ralls
>>>>>>>>> >
>>>>>>>>> > > On Dec 19, 2024, at 07:59, Jonathan A. Cohen <
>>>>>>>>> > jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>> wrote:
>>>>>>>>> > >
>>>>>>>>> > > Thanks. I updated to 5.10 and it happened again.
>>>>>>>>> > >
>>>>>>>>> > >
>>>>>>>>> > > ________________________
>>>>>>>>> > > Jonathan A. Cohen
>>>>>>>>> > > 26 Patriots Drive <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>
>>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> > Canton, MA 02021 <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>
>>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> > 781-929-8204
>>>>>>>>> > > jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>
>>>>>>>>> > >
>>>>>>>>> > > http://www.linkedin.com/in/jonathanaaroncohen
>>>>>>>>> > >
>>>>>>>>> > >
>>>>>>>>> > >
>>>>>>>>> > > On Thu, Dec 19, 2024 at 8:52 AM David Carlson <
>>>>>>>>> > david.carlson.417 at gmail.com <mailto:david.carlson.417 at gmail.com>>
>>>>>>>>> > > wrote:
>>>>>>>>> > >
>>>>>>>>> > >> Hopefully one of the developers will find that useful. Now that release
>>>>>>>>> > >> 5.10 is out they may have time to look at it.
>>>>>>>>> > >>
>>>>>>>>> > >>
>>>>>>>>> > >>
>>>>>>>>> > >> On Thu, Dec 19, 2024 at 7:13 AM Jonathan A. Cohen <
>>>>>>>>> > >> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>> wrote:
>>>>>>>>> > >>
>>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag: trn:id
>>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>>>>>>>>> > >>> failed
>>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_handlers_all_gotten_p()] Not
>>>>>>>>> > defined
>>>>>>>>> > >>> and it should be: trn:id
>>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] didn't find all
>>>>>>>>> > of
>>>>>>>>> > >>> the expected tags in the input
>>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag: trn:id
>>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>>>>>>>>> > >>> failed
>>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_handlers_all_gotten_p()] Not
>>>>>>>>> > defined
>>>>>>>>> > >>> and it should be: trn:id
>>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] didn't find all
>>>>>>>>> > of
>>>>>>>>> > >>> the expected tags in the input
>>>>>>>>> > >>> * 13:54:00 ERROR <gnc.engine> void
>>>>>>>>> > >>> qof_collection_insert_entity(QofCollection*, QofInstance*): assertion
>>>>>>>>> > >>> 'col->e_type == ent->e_type' failed
>>>>>>>>> > >>> * 13:54:00 ERROR <gnc.backend.file.sixtp> Tag <trn:id> not allowed in
>>>>>>>>> > >>> current context.
>>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag:
>>>>>>>>> > trn:slots
>>>>>>>>> > >>> * 13:54:00 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>>>>>>>>> > >>> failed
>>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag:
>>>>>>>>> > trn:slots
>>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>>>>>>>>> > >>> failed
>>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag:
>>>>>>>>> > >>> split:account
>>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>>>>>>>>> > >>> failed
>>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [dom_tree_handlers_all_gotten_p()] Not
>>>>>>>>> > defined
>>>>>>>>> > >>> and it should be: split:account
>>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] didn't find all
>>>>>>>>> > of
>>>>>>>>> > >>> the expected tags in the input
>>>>>>>>> > >>> * 13:54:01 ERROR <gnc.engine> int xaccTransGetSplitIndex(const
>>>>>>>>> > >>> Transaction*, const Split*): assertion 'trans && split' failed
>>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag:
>>>>>>>>> > trn:slots
>>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [dom_tree_generic_parse()] gnc_xml_set_data
>>>>>>>>> > >>> failed
>>>>>>>>> > >>> * 13:54:01 ERROR <gnc.io <http://gnc.io/>> [gnc_xml_set_data()] Unhandled tag:
>>>>>>>>> > >>> split:reconcile-date
>>>>>>>>> > >>> * 13:54:01 ERROR <https://www.google.com/maps/search/%3E+%3E%3E%3E+*+13:54:01+ERROR++%5Bdo?entry=gmail&source=g><gnc.io <http://gnc.io/>> [do <https://www.google.com/maps/search/%3E+%3E%3E%3E+*+13:54:01+ERROR++%5Bdo?entry=gmail&source=g>m_tree_generic_parse()] gnc_xml_set_data
>>>>>>>>> > >>> failed
>>>>>>>>> > >>> * 13:54:01 ERROR <gnc.engine> gboolean
>>>>>>>>> > >>> qof_instance_get_destroying(gconstpointer): assertion
>>>>>>>>> > >>> 'QOF_IS_INSTANCE(ptr)' failed
>>>>>>>>> > >>> * 13:54:01 ERROR <gnc.engine> int xaccTransGetSplitIndex(const
>>>>>>>>> > >>> Transaction*, const Split*): assertion 'trans && split' failed
>>>>>>>>> > >>>
>>>>>>>>> > >>>
>>>>>>>>> > >>> ________________________
>>>>>>>>> > >>> Jonathan A. Cohen
>>>>>>>>> > >>> 26 Patriots Drive <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>
>>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>> Canton, MA 02021 <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>
>>>>>>>>> > >>> 781-929-8204
>>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>
>>>>>>>>> > >>>
>>>>>>>>> > >>> http://www.linkedin.com/in/jonathanaaroncohen
>>>>>>>>> > >>>
>>>>>>>>> > >>>
>>>>>>>>> > >>>
>>>>>>>>> > >>> On Wed, Dec 18, 2024 at 4:55 PM David Carlson <
>>>>>>>>> > >>> david.carlson.417 at gmail.com <mailto:david.carlson.417 at gmail.com>> wrote:
>>>>>>>>> > >>>
>>>>>>>>> > >>>> Jonathan,
>>>>>>>>> > >>>>
>>>>>>>>> > >>>> What does the gnucash.trace file under "This PC > OS(C:) > Users >
>>>>>>>>> > >>>> [yourusername] > AppData > Local > Temp" report?
>>>>>>>>> > >>>>
>>>>>>>>> > >>>>
>>>>>>>>> > >>>>
>>>>>>>>> > >>>> On Wed, Dec 18, 2024 at 12:56 PM Jonathan A. Cohen <
>>>>>>>>> > >>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>> wrote:
>>>>>>>>> > >>>>
>>>>>>>>> > >>>>> That worked for about a day. Today it failed again. Starting Gnu
>>>>>>>>> > >>>>> Cash, the splash screen shows progress and when it is done, the
>>>>>>>>> > application
>>>>>>>>> > >>>>> stops. The event viewer:
>>>>>>>>> > >>>>>
>>>>>>>>> > >>>>> Faulting application name: gnucash.exe, version: 5.9.0.0, time stamp:
>>>>>>>>> > >>>>> 0x66f9947e
>>>>>>>>> > >>>>> Faulting module name: libgnc <https://www.google.com/maps/search/%3E%3E%3E%3E%3E+Faulting+module+name:+libgnc?entry=gmail&source=g>-engine.dll, version: 0.0.0.0, time
>>>>>>>>> > stamp:
>>>>>>>>> > >>>>> 0x66f9919f
>>>>>>>>> > >>>>> Exception code: 0xc0000005
>>>>>>>>> > >>>>> Fault offset: 0x000be263
>>>>>>>>> > >>>>> Faulting process id: 0x0x95B4
>>>>>>>>> > >>>>> Faulting application start time: 0x0x1DB517E318B3737
>>>>>>>>> > >>>>> Faulting application path: C:\Program Files
>>>>>>>>> > >>>>> (x86)\gnucash\bin\gnucash.exe
>>>>>>>>> > >>>>> Faulting module path: C:\Program Files
>>>>>>>>> > >>>>> (x86)\gnucash\bin\libgnc-engine.dll
>>>>>>>>> > >>>>> Report Id: cae87769-5274-490a-b3a1-bff8175bf36b
>>>>>>>>> > >>>>> Faulting package full name:
>>>>>>>>> > >>>>> Faulting package-relative application ID:
>>>>>>>>> > >>>>>
>>>>>>>>> > >>>>> Anyone have any ideas?
>>>>>>>>> > >>>>>
>>>>>>>>> > >>>>>
>>>>>>>>> > >>>>> ________________________
>>>>>>>>> > >>>>> Jonathan A. Cohen
>>>>>>>>> > >>>>> 26 Patriots Drive <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>
>>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>>>> Canton, MA 02021 <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>
>>>>>>>>> > >>>>> 781-929-8204
>>>>>>>>> > >>>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>
>>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>>>>
>>>>>>>>> > >>>>> http://www.linkedin.com/in/jonathanaaroncohen
>>>>>>>>> > >>>>>
>>>>>>>>> > >>>>>
>>>>>>>>> > >>>>>
>>>>>>>>> > >>>>> On Tue, Dec 17, 2024 at 11:10 AM David Carlson <
>>>>>>>>> > >>>>> david.carlson.417 at gmail.com <mailto:david.carlson.417 at gmail.com>> wrote:
>>>>>>>>> > >>>>>
>>>>>>>>> > >>>>>> That would be something to try. I had a problem with a different
>>>>>>>>> > >>>>>> application where the recommended procedure was to use the Windows
>>>>>>>>> > >>>>>> Add/Remove programs feature to remove the program, then REBOOT the
>>>>>>>>> > computer
>>>>>>>>> > >>>>>> and verify that certain folders had also been removed before
>>>>>>>>> > re-installing
>>>>>>>>> > >>>>>> the program.
>>>>>>>>> > >>>>>>
>>>>>>>>> > >>>>>>
>>>>>>>>> > >>>>>>
>>>>>>>>> > >>>>>> On Tue, Dec 17, 2024 at 8:07 AM Jonathan A. Cohen <
>>>>>>>>> > >>>>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>> wrote:
>>>>>>>>> > >>>>>>
>>>>>>>>> > >>>>>>> I am thinking maybe this got corrupted: C:\Program Files
>>>>>>>>> > >>>>>>> (x86)\gnucash\bin\libgnc-engine.dll
>>>>>>>>> > >>>>>>>
>>>>>>>>> > >>>>>>> When upgrading, I think it does not fully remove all components,
>>>>>>>>> > so I
>>>>>>>>> > >>>>>>> did a full uninstall and reinstall. Will monitor for future
>>>>>>>>> > problems.
>>>>>>>>> > >>>>>>>
>>>>>>>>> > >>>>>>> I anyone thinks I am off-base, please let me know.
>>>>>>>>> > >>>>>>>
>>>>>>>>> > >>>>>>>
>>>>>>>>> > >>>>>>> ________________________
>>>>>>>>> > >>>>>>> Jonathan A. Cohen
>>>>>>>>> > >>>>>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>
>>>>>>>>> > >>>>>>>
>>>>>>>>> > >>>>>>>
>>>>>>>>> > >>>>>>> On Mon, Dec 16, 2024 at 6:59 PM Jonathan A. Cohen <
>>>>>>>>> > >>>>>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>> wrote:
>>>>>>>>> > >>>>>>>
>>>>>>>>> > >>>>>>>> I captured the following from Windows event manager:
>>>>>>>>> > >>>>>>>>
>>>>>>>>> > >>>>>>>> Faulting application name: gnucash.exe, version: 5.9.0.0, time
>>>>>>>>> > >>>>>>>> stamp: 0x66f9947e
>>>>>>>>> > >>>>>>>> Faulting module name: libgnc-engine.dll, version: 0.0.0.0, time
>>>>>>>>> > >>>>>>>> stamp: 0x66f9919f
>>>>>>>>> > >>>>>>>> Exception code: 0xc0000005
>>>>>>>>> > >>>>>>>> Fault offset: 0x000be263
>>>>>>>>> > >>>>>>>> Faulting process id: 0x0x9964
>>>>>>>>> > >>>>>>>> Faulting application start time: 0x0x1DB5010DDA488C8
>>>>>>>>> > >>>>>>>> Faulting application path: C:\Program Files
>>>>>>>>> > >>>>>>>> (x86)\gnucash\bin\gnucash.exe
>>>>>>>>> > >>>>>>>> Faulting module path: C:\Program Files
>>>>>>>>> > >>>>>>>> (x86)\gnucash\bin\libgnc-engine.dll
>>>>>>>>> > >>>>>>>> Report Id: 3044f93f-b0fe-42c2-9705-e6a0405e0cdb
>>>>>>>>> > >>>>>>>> Faulting package full name:
>>>>>>>>> > >>>>>>>> Faulting package-relative application ID:
>>>>>>>>> > >>>>>>>>
>>>>>>>>> > >>>>>>>>
>>>>>>>>> > >>>>>>>>
>>>>>>>>> > >>>>>>>> ________________________
>>>>>>>>> > >>>>>>>> Jonathan A. Cohen
>>>>>>>>> > >>>>>>>> 26 Patriots Drive <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>
>>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>>>>>>> Canton, MA 02021 <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>
>>>>>>>>> > >>>>>>>> 781-929-8204
>>>>>>>>> > >>>>>>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>
>>>>>>>>> > >>>>>>>>
>>>>>>>>> <https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g>> >>>>>>>> http://www.linkedin.com/in/jonathanaaroncohen
>>>>>>>>> > >>>>>>>>
>>>>>>>>> > >>>>>>>>
>>>>>>>>> > >>>>>>>>
>>>>>>>>> > >>>>>>>> On Sat, Dec 14, 2024 at 7:14 PM Jonathan A. Cohen <
>>>>>>>>> > >>>>>>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>> wrote:
>>>>>>>>> > >>>>>>>>
>>>>>>>>> > >>>>>>>>> Thank you, David. I'm not having any resources issues.
>>>>>>>>> > >>>>>>>>>
>>>>>>>>> > >>>>>>>>> __________________
>>>>>>>>> > >>>>>>>>> Jonathan Cohen
>>>>>>>>> > >>>>>>>>> +1-781-929-8204
>>>>>>>>> > >>>>>>>>>
>>>>>>>>> > >>>>>>>>> On Sat, Dec 14, 2024, 6:14 PM David Carlson <
>>>>>>>>> > >>>>>>>>> david.carlson.417 at gmail.com <mailto:david.carlson.417 at gmail.com>> wrote:
>>>>>>>>> > >>>>>>>>>
>>>>>>>>> > >>>>>>>>>> Jonathan,
>>>>>>>>> > >>>>>>>>>>
>>>>>>>>> > >>>>>>>>>> One of the possible causes of such behavior is inadequate
>>>>>>>>> > >>>>>>>>>> resources. Are you having issues with other programs,
>>>>>>>>> > particularly web
>>>>>>>>> > >>>>>>>>>> browsers?
>>>>>>>>> > >>>>>>>>>>
>>>>>>>>> > >>>>>>>>>> On Sat, Dec 14, 2024 at 3:21 PM Jonathan A. Cohen <
>>>>>>>>> > >>>>>>>>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>> wrote:
>>>>>>>>> > >>>>>>>>>>
>>>>>>>>> > >>>>>>>>>>> Upgraded to 5.9 last week. After a few days a behavior
>>>>>>>>> > started:
>>>>>>>>> > >>>>>>>>>>> the view
>>>>>>>>> > >>>>>>>>>>> would suddenly no longer show the transactions in any account.
>>>>>>>>> > >>>>>>>>>>> Save and
>>>>>>>>> > >>>>>>>>>>> restart worked. As the days went on, this behavior happened
>>>>>>>>> > >>>>>>>>>>> faster after
>>>>>>>>> > >>>>>>>>>>> opening.
>>>>>>>>> > >>>>>>>>>>>
>>>>>>>>> > >>>>>>>>>>> Today, opened GnuCash and got the warning that the file is
>>>>>>>>> > >>>>>>>>>>> locked. Open
>>>>>>>>> > >>>>>>>>>>> anyways and the opening proceeded. But once the program start
>>>>>>>>> > >>>>>>>>>>> progress bar
>>>>>>>>> > >>>>>>>>>>> completed, it disappeared. The file is locked again. Opening
>>>>>>>>> > >>>>>>>>>>> wayway does
>>>>>>>>> > >>>>>>>>>>> not work. The program will not open now at all.
>>>>>>>>> > >>>>>>>>>>>
>>>>>>>>> > >>>>>>>>>>> I tried backing out to 5.8 but it still won't open. Upgrade
>>>>>>>>> > back
>>>>>>>>> > >>>>>>>>>>> to 5.9
>>>>>>>>> > >>>>>>>>>>> same behavior.
>>>>>>>>> > >>>>>>>>>>>
>>>>>>>>> > >>>>>>>>>>> Windows 11.
>>>>>>>>> > >>>>>>>>>>>
>>>>>>>>> > >>>>>>>>>>>
>>>>>>>>> > >>>>>>>>>>> ________________________
>>>>>>>>> > >>>>>>>>>>> Jonathan A. Cohen
>>>>>>>>> > >>>>>>>>>>> jcohen at urgrad.rochester.edu <mailto:jcohen at urgrad.rochester.edu>
>>>>>>>>> > >>>>>>>>>>> _______________________________________________
>>>>>>>>> > >>>>>>>>>>> gnucash-user mailing list
>>>>>>>>> > >>>>>>>>>>> gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>
>>>>>>>>> > >>>>>>>>>>> To update your subscription preferences or to unsubscribe:
>>>>>>>>> > >>>>>>>>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>>>>>>>>> > >>>>>>>>>>> -----
>>>>>>>>> > >>>>>>>>>>> Please remember to CC this list on all your replies.
>>>>>>>>> > >>>>>>>>>>> You can do this by using Reply-To-List or Reply-All.
>>>>>>>>> > >>>>>>>>>>>
>>>>>>>>> > >>>>>>>>>>
>>>>>>>>> > >>>>>>>>>>
>>>>>>>>> > >>>>>>>>>> --
>>>>>>>>> > >>>>>>>>>> David Carlson
>>>>>>>>> > >>>>>>>>>>
>>>>>>>>> > >>>>>>>>>
>>>>>>>>> > >>>>>>
>>>>>>>>> > >>>>>> --
>>>>>>>>> > >>>>>> David Carlson
>>>>>>>>> > >>>>>>
>>>>>>>>> > >>>>>
>>>>>>>>> > >>>>
>>>>>>>>> > >>>> --
>>>>>>>>> > >>>> David Carlson
>>>>>>>>> > >>>>
>>>>>>>>> > >>>
>>>>>>>>> > >>
>>>>>>>>> > >> --
>>>>>>>>> > >> David Carlson
>>>>>>>>> > >>
>>>>>>>>> > > _______________________________________________
>>>>>>>>> > > gnucash-user mailing list
>>>>>>>>> > > gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>
>>>>>>>>> > > To update your subscription preferences or to unsubscribe:
>>>>>>>>> > > https://lists.gnucash.org/mailman/listinfo/gnucash-user
>>>>>>>>> > > -----
>>>>>>>>> > > Please remember to CC this list on all your replies.
>>>>>>>>> > > You can do this by using Reply-To-List or Reply-All.
>>>>>>>>> >
>>>>>>>>> >
>>>>>>>>> _______________________________________________
>>>>>>>>> gnucash-user mailing list
>>>>>>>>> gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>
>>>>>>>>> To update your subscription preferences or to unsubscribe:
>>>>>>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>>>>>>>>> -----
>>>>>>>>> Please remember to CC this list on all your replies.
>>>>>>>>> You can do this by using Reply-To-List or Reply-All.
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