[GNC] GnuCash Won't Start Widnows

Jonathan A. Cohen jcohen at urgrad.rochester.edu
Mon Dec 30 16:20:09 EST 2024 

Since they are two different OS, I don't know how I would compare the
installs to see if anything is wrong.  There seem to be two logical
conclusions:  the gnucash data file is fine and the problem is in the
Windows install or Windows configuration.  Or the gnucash data file has an
issue which does not show up under Ubuntu.  (I am using the original stored
data file in my Windows OS, accessed through VirtualBox shared folder.)

________________________
Jonathan A. Cohen
jcohen at urgrad.rochester.edu



On Sat, Dec 28, 2024 at 3:54 PM David Carlson <david.carlson.417 at gmail.com>
wrote:

> I am thrilled to see that you have finally been able to make GnuCash work
> again!
>
> I hope you are able to address the issue with your Windows machine that
> caused GnuCash to fail in that instance.  I think that one clue might be to
> look at what you needed to do to make VirtualBox run, since it should have
> run on a windows host without any significant changes unless there had been
> other conflicting changes made to the host.
>
> On Sat, Dec 28, 2024 at 2:26 PM Jonathan A. Cohen <
> jcohen at urgrad.rochester.edu> wrote:
>
>> I was unable to get WSL working on my machine, as I use VirtualBox and
>> have
>> to disable some Windows components for that to work.  So, I created a new
>> Ubuntu VM and installed GnuCash.  My data file opened without issue and
>> has
>> worked for almost a week,  No idea what I can do about my Windows
>> installation.  Is there a way to completely remove GnuCash so I get
>> pristine install?
>>
>> ________________________
>> Jonathan A. Cohen
>> jcohen at urgrad.rochester.edu
>>
>>
>>
>> On Sun, Dec 22, 2024 at 10:45 PM John Ralls <jralls at ceridwen.us> wrote:
>>
>> > If you’re not able to open old files and old versions of GnuCash that
>> > worked before now don’t something outside of GnuCash is messed up. Let’s
>> > try a different tack entirely: Try installing GnuCash in a WSL instance
>> and
>> > see if that will read your file.
>> >
>> > Regards,
>> > John Ralls
>> >
>> > On Dec 22, 2024, at 15:48, Jonathan A. Cohen <
>> jcohen at urgrad.rochester.edu>
>> > wrote:
>> >
>> > John,
>> >
>> > I use WinMerge all the time.  Excellent program.
>> >
>> > I have tried a handful of backup files from before the start of the
>> > problem.  None are working.  Wonder if this is an application issue?  I
>> > have tried uninstalling and reinstalling 5.8, 5.9, and 5.10 without
>> success.
>> >
>> > Any other ideas before I decide to send you my file?
>> >
>> > Thanks,
>> > Jonathan
>> > ________________________
>> > Jonathan A. Cohen
>> > 26 Patriots Drive
>> > Canton, MA 02021
>> > 781-929-8204
>> > jcohen at urgrad.rochester.edu
>> >
>> > http://www.linkedin.com/in/jonathanaaroncohen
>> >
>> >
>> >
>> > On Sun, Dec 22, 2024 at 5:55 PM John Ralls <jralls at ceridwen.us> wrote:
>> >
>> >> If Notepad++ is able to indent XML you could look for a <trn:id> tag at
>> >> the wrong indentation level. It should be in one level and the
>> top-level
>> >> element will be <gnc:transaction version=“2.0.0”>
>> >>
>> >> Once you find a backup file that loads you could uncompress that and
>> diff
>> >> between the good file and bad file. A brief web search found winmerge (
>> >> https://winmerge.org/?lang=en) to be frequently recommended as a
>> Windows
>> >> replacement for diff.
>> >>
>> >> Regards,
>> >> John Ralls
>> >>
>> >> On Dec 22, 2024, at 12:11, Jonathan A. Cohen <
>> jcohen at urgrad.rochester.edu>
>> >> wrote:
>> >>
>> >> I tried Notepad++ XML Tools.  Check errors found nothing.  The
>> validation
>> >> cannot seem to understand the schema.
>> >>
>> >> John, is there anything else I can try myself before I decide whether
>> to
>> >> send it to you?
>> >>
>> >> Thank you,
>> >> Jonathan
>> >> ________________________
>> >> Jonathan A. Cohen
>> >> jcohen at urgrad.rochester.edu
>> >>
>> >>
>> >>
>> >> On Sun, Dec 22, 2024 at 12:54 PM Steve Butler <
>> >> stephen.m.butler51 at gmail.com> wrote:
>> >>
>> >>> No, I'm not knowledgeable about XML other than a sudden end to the
>> file
>> >>> would jump out.  And that the file is human readable when
>> uncompressed.
>> >>>
>> >>> I suspect that there are tools to edit the beast.
>> >>>
>> >>> On Sun, Dec 22, 2024, 09:42 Jonathan A. Cohen <
>> >>> jcohen at urgrad.rochester.edu> wrote:
>> >>>
>> >>>> Any idea what I should look for in the XML?  I have some technical
>> >>>> expertise, so could write some python to examine, if there is
>> anything
>> >>>> systematic.
>> >>>>
>> >>>>
>> >>>> ________________________
>> >>>> Jonathan A. Cohen
>> >>>> 26 Patriots Drive
>> >>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g
>> >
>> >>>> Canton, MA 02021
>> >>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g
>> >
>> >>>> 781-929-8204
>> >>>> jcohen at urgrad.rochester.edu
>> >>>>
>> >>>> http://www.linkedin.com/in/jonathanaaroncohen
>> >>>>
>> >>>>
>> >>>>
>> >>>> On Sun, Dec 22, 2024 at 11:56 AM Steve Butler <
>> >>>> stephen.m.butler51 at gmail.com> wrote:
>> >>>>
>> >>>>> But it did uncompress!   That eliminates that step.  You can now
>> look
>> >>>>> at the resulting XML file to see anything obvious.
>> >>>>>
>> >>>>> Or, as John says, start stepping back through the backups to see
>> where
>> >>>>> it works.
>> >>>>>
>> >>>>> On Sun, Dec 22, 2024, 08:34 Jonathan A. Cohen <
>> >>>>> jcohen at urgrad.rochester.edu> wrote:
>> >>>>>
>> >>>>>> Thanks, Steve.  Uncompressing did not solve the problem.
>> >>>>>>
>> >>>>>> I did try jing per
>> https://wiki.gnucash.org/wiki/GnuCash_XML_format
>> >>>>>> But I do not understand the results.  Both of these were run on the
>> >>>>>> uncompressed version:
>> >>>>>>
>> >>>>>> C:\Program Files\Java\jdk-23\jing-trang\build>java -jar jing.jar -c
>> >>>>>>
>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rncC
>> :\Users\Jonathan\Documents\Money2\GNUCash\Cohen
>> >>>>>> Accounts.gnucash
>> >>>>>>
>> >>>>>>
>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rnc:7:1
>> :
>> >>>>>> error: syntax error
>> >>>>>>
>> >>>>>> C:\Program Files\Java\jdk-23\jing-trang\build>java -jar jing.jar
>> >>>>>>
>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rncC
>> :\Users\Jonathan\Documents\Money2\GNUCash\Cohen
>> >>>>>> Accounts.gnucash
>> >>>>>>
>> >>>>>>
>> https://github.com/Gnucash/gnucash/blob/stable/libgnucash/backend/xml/DTD/gnucash-v2.rnc:14:4
>> :
>> >>>>>> fatal: root element of schema must have a namespace
>> >>>>>>
>> >>>>>> Any advice?
>> >>>>>>
>> >>>>>> ________________________
>> >>>>>> Jonathan A. Cohen
>> >>>>>> 26 Patriots Drive
>> >>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g
>> >
>> >>>>>> Canton, MA 02021
>> >>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+Canton,+MA+02021?entry=gmail&source=g
>> >
>> >>>>>> 781-929-8204
>> >>>>>> jcohen at urgrad.rochester.edu
>> >>>>>>
>> >>>>>> http://www.linkedin.com/in/jonathanaaroncohen
>> >>>>>>
>> >>>>>>
>> >>>>>>
>> >>>>>> On Sat, Dec 21, 2024 at 9:42 PM Steve Butler <
>> >>>>>> stephen.m.butler51 at gmail.com> wrote:
>> >>>>>>
>> >>>>>>> First see if it is a compression problem.  Try to uncompress the
>> >>>>>>> file to see if that works.
>> >>>>>>>
>> >>>>>>> On Sat, Dec 21, 2024, 18:34 Jonathan A. Cohen <
>> >>>>>>> jcohen at urgrad.rochester.edu> wrote:
>> >>>>>>>
>> >>>>>>>> John,
>> >>>>>>>>
>> >>>>>>>> The crashing happens very quickly, either when opening the file
>> (the
>> >>>>>>>> application never appears after the splash screen) or soon after
>> >>>>>>>> when
>> >>>>>>>> entering a transaction.
>> >>>>>>>>
>> >>>>>>>> I have tried uninstalling and installing 5.8, 5.9, and 5.10 and
>> the
>> >>>>>>>> behavior is the same.
>> >>>>>>>>
>> >>>>>>>> The oldest trace file (gnucash.trace.2J8JY2.log) shows
>> modification
>> >>>>>>>> date
>> >>>>>>>> 12/14, which based upon this string is after the issue started.
>> I
>> >>>>>>>> have
>> >>>>>>>> enclosed it in case it helps.  I can grab them all and upload if
>> >>>>>>>> that would
>> >>>>>>>> help.
>> >>>>>>>>
>> >>>>>>>> Is there any way to identify the corruption in the file?  And fix
>> >>>>>>>> it?  Or
>> >>>>>>>> should I open an older file from before the first crash?  I seem
>> to
>> >>>>>>>> recall
>> >>>>>>>> that I can then import the log files upto date to redo the
>> >>>>>>>> transactions.
>> >>>>>>>> Or will that cause the corruption to reappear.
>> >>>>>>>>
>> >>>>>>>> This is a very serious issue, as I use GnuCash to manage my cash
>> >>>>>>>> flow.
>> >>>>>>>>
>> >>>>>>>> Thank you,
>> >>>>>>>> Jonathan
>> >>>>>>>>
>> >>>>>>>> PS  I wonder if there is a reason that you use the Temp AppDate
>> >>>>>>>> folder
>> >>>>>>>> instead of dropping traces into a dedicated folder?  It would
>> seem
>> >>>>>>>> easier
>> >>>>>>>> to have them all in one place separate from other files put in
>> >>>>>>>> there.
>> >>>>>>>> ________________________
>> >>>>>>>> Jonathan A. Cohen
>> >>>>>>>> jcohen at urgrad.rochester.edu
>> >>>>>>>>
>> >>>>>>>> http://www.linkedin.com/in/jonathanaaroncohen
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>> On Thu, Dec 19, 2024 at 5:26 PM John Ralls <jralls at ceridwen.us>
>> >>>>>>>> wrote:
>> >>>>>>>>
>> >>>>>>>> > By happened again do you mean that GnuCash crashed promptly
>> after
>> >>>>>>>> opening
>> >>>>>>>> > the file? That version of the file is probably dead so use the
>> >>>>>>>> backups. Be
>> >>>>>>>> > mindful that when you save GnuCash renames the file, adding a
>> >>>>>>>> timestamp,
>> >>>>>>>> > then writes a new file with the old name. For example when you
>> >>>>>>>> save
>> >>>>>>>> > my_file.gnucash it will be renamed to
>> >>>>>>>> > my_file.gnucash.20241219141340.gnucash; if you then open that
>> with
>> >>>>>>>> > File>Open, make changes and save it will rename it to
>> >>>>>>>> > my_file.gnucash.20241219141340.gnucash.20241219141447.gnucash
>> and
>> >>>>>>>> so on.
>> >>>>>>>> > You might want to work from copies with different names to make
>> >>>>>>>> cleaning up
>> >>>>>>>> > easier.
>> >>>>>>>> >
>> >>>>>>>> > It’s very likely that whatever was the original problem in 5.9
>> >>>>>>>> persists in
>> >>>>>>>> > 5.10 so you might need to revert to 5.8.
>> >>>>>>>> >
>> >>>>>>>> > On Windows we append short random strings to trace files so
>> that
>> >>>>>>>> there’s a
>> >>>>>>>> > history of them. Can you look through your collection for the
>> >>>>>>>> last 2 weeks
>> >>>>>>>> > and see when those errors started showing up? In the sessions
>> >>>>>>>> from last
>> >>>>>>>> > week where the register went blank do the tracefiles show the
>> >>>>>>>> same errors
>> >>>>>>>> > or different ones?
>> >>>>>>>> >
>> >>>>>>>> > Regards,
>> >>>>>>>> > John Ralls
>> >>>>>>>> >
>> >>>>>>>> > > On Dec 19, 2024, at 07:59, Jonathan A. Cohen <
>> >>>>>>>> > jcohen at urgrad.rochester.edu> wrote:
>> >>>>>>>> > >
>> >>>>>>>> > > Thanks.  I updated to 5.10 and it happened again.
>> >>>>>>>> > >
>> >>>>>>>> > >
>> >>>>>>>> > > ________________________
>> >>>>>>>> > > Jonathan A. Cohen
>> >>>>>>>> > > 26 Patriots Drive
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >
>> >>>>>>>>
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >>
>> >>>>>>>> > Canton, MA 02021
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >
>> >>>>>>>>
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >>
>> >>>>>>>> > 781-929-8204
>> >>>>>>>> > > jcohen at urgrad.rochester.edu
>> >>>>>>>> > >
>> >>>>>>>> > > http://www.linkedin.com/in/jonathanaaroncohen
>> >>>>>>>> > >
>> >>>>>>>> > >
>> >>>>>>>> > >
>> >>>>>>>> > > On Thu, Dec 19, 2024 at 8:52 AM David Carlson <
>> >>>>>>>> > david.carlson.417 at gmail.com>
>> >>>>>>>> > > wrote:
>> >>>>>>>> > >
>> >>>>>>>> > >> Hopefully one of the developers will find that useful.  Now
>> >>>>>>>> that release
>> >>>>>>>> > >> 5.10 is out they may have time to look at it.
>> >>>>>>>> > >>
>> >>>>>>>> > >>
>> >>>>>>>> > >>
>> >>>>>>>> > >> On Thu, Dec 19, 2024 at 7:13 AM Jonathan A. Cohen <
>> >>>>>>>> > >> jcohen at urgrad.rochester.edu> wrote:
>> >>>>>>>> > >>
>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled
>> >>>>>>>> tag: trn:id
>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()]
>> >>>>>>>> gnc_xml_set_data
>> >>>>>>>> > >>> failed
>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io>
>> [dom_tree_handlers_all_gotten_p()]
>> >>>>>>>> Not
>> >>>>>>>> > defined
>> >>>>>>>> > >>> and it should be: trn:id
>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()]
>> didn't
>> >>>>>>>> find all
>> >>>>>>>> > of
>> >>>>>>>> > >>> the expected tags in the input
>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled
>> >>>>>>>> tag: trn:id
>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()]
>> >>>>>>>> gnc_xml_set_data
>> >>>>>>>> > >>> failed
>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io>
>> [dom_tree_handlers_all_gotten_p()]
>> >>>>>>>> Not
>> >>>>>>>> > defined
>> >>>>>>>> > >>> and it should be: trn:id
>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()]
>> didn't
>> >>>>>>>> find all
>> >>>>>>>> > of
>> >>>>>>>> > >>> the expected tags in the input
>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.engine> void
>> >>>>>>>> > >>> qof_collection_insert_entity(QofCollection*, QofInstance*):
>> >>>>>>>> assertion
>> >>>>>>>> > >>> 'col->e_type == ent->e_type' failed
>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.backend.file.sixtp> Tag <trn:id> not
>> >>>>>>>> allowed in
>> >>>>>>>> > >>> current context.
>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled
>> tag:
>> >>>>>>>> > trn:slots
>> >>>>>>>> > >>> * 13:54:00 ERROR <gnc.io> [dom_tree_generic_parse()]
>> >>>>>>>> gnc_xml_set_data
>> >>>>>>>> > >>> failed
>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled
>> tag:
>> >>>>>>>> > trn:slots
>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()]
>> >>>>>>>> gnc_xml_set_data
>> >>>>>>>> > >>> failed
>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled
>> tag:
>> >>>>>>>> > >>> split:account
>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()]
>> >>>>>>>> gnc_xml_set_data
>> >>>>>>>> > >>> failed
>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io>
>> [dom_tree_handlers_all_gotten_p()]
>> >>>>>>>> Not
>> >>>>>>>> > defined
>> >>>>>>>> > >>> and it should be: split:account
>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()]
>> didn't
>> >>>>>>>> find all
>> >>>>>>>> > of
>> >>>>>>>> > >>> the expected tags in the input
>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.engine> int
>> xaccTransGetSplitIndex(const
>> >>>>>>>> > >>> Transaction*, const Split*): assertion 'trans && split'
>> failed
>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled
>> tag:
>> >>>>>>>> > trn:slots
>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [dom_tree_generic_parse()]
>> >>>>>>>> gnc_xml_set_data
>> >>>>>>>> > >>> failed
>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.io> [gnc_xml_set_data()] Unhandled
>> tag:
>> >>>>>>>> > >>> split:reconcile-date
>> >>>>>>>> > >>> * 13:54:01 ERROR
>> >>>>>>>> <
>> https://www.google.com/maps/search/%3E+%3E%3E%3E+*+13:54:01+ERROR++%5Bdo?entry=gmail&source=g
>> >
>> >>>>>>>> <gnc.io> [do
>> >>>>>>>> <
>> https://www.google.com/maps/search/%3E+%3E%3E%3E+*+13:54:01+ERROR++%5Bdo?entry=gmail&source=g
>> >m_tree_generic_parse()]
>> >>>>>>>> gnc_xml_set_data
>> >>>>>>>> > >>> failed
>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.engine> gboolean
>> >>>>>>>> > >>> qof_instance_get_destroying(gconstpointer): assertion
>> >>>>>>>> > >>> 'QOF_IS_INSTANCE(ptr)' failed
>> >>>>>>>> > >>> * 13:54:01 ERROR <gnc.engine> int
>> xaccTransGetSplitIndex(const
>> >>>>>>>> > >>> Transaction*, const Split*): assertion 'trans && split'
>> failed
>> >>>>>>>> > >>>
>> >>>>>>>> > >>>
>> >>>>>>>> > >>> ________________________
>> >>>>>>>> > >>> Jonathan A. Cohen
>> >>>>>>>> > >>> 26 Patriots Drive
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >
>> >>>>>>>>
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >>
>> >>>>>>>> >>> Canton, MA 02021
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >
>> >>>>>>>> > >>> 781-929-8204
>> >>>>>>>>
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >>
>> >>>>>>>> >>> jcohen at urgrad.rochester.edu
>> >>>>>>>> > >>>
>> >>>>>>>> > >>> http://www.linkedin.com/in/jonathanaaroncohen
>> >>>>>>>> > >>>
>> >>>>>>>> > >>>
>> >>>>>>>> > >>>
>> >>>>>>>> > >>> On Wed, Dec 18, 2024 at 4:55 PM David Carlson <
>> >>>>>>>> > >>> david.carlson.417 at gmail.com> wrote:
>> >>>>>>>> > >>>
>> >>>>>>>> > >>>> Jonathan,
>> >>>>>>>> > >>>>
>> >>>>>>>> > >>>> What does the gnucash.trace file under "This PC > OS(C:) >
>> >>>>>>>> Users >
>> >>>>>>>> > >>>> [yourusername] > AppData > Local > Temp" report?
>> >>>>>>>> > >>>>
>> >>>>>>>> > >>>>
>> >>>>>>>> > >>>>
>> >>>>>>>> > >>>> On Wed, Dec 18, 2024 at 12:56 PM Jonathan A. Cohen <
>> >>>>>>>> > >>>> jcohen at urgrad.rochester.edu> wrote:
>> >>>>>>>> > >>>>
>> >>>>>>>> > >>>>> That worked for about a day.  Today it failed again.
>> >>>>>>>> Starting Gnu
>> >>>>>>>> > >>>>> Cash, the splash screen shows progress and when it is
>> done,
>> >>>>>>>> the
>> >>>>>>>> > application
>> >>>>>>>> > >>>>> stops.  The event viewer:
>> >>>>>>>> > >>>>>
>> >>>>>>>> > >>>>> Faulting application name: gnucash.exe, version: 5.9.0.0,
>> >>>>>>>> time stamp:
>> >>>>>>>> > >>>>> 0x66f9947e
>> >>>>>>>> > >>>>> Faulting module name: libgnc
>> >>>>>>>> <
>> https://www.google.com/maps/search/%3E%3E%3E%3E%3E+Faulting+module+name:+libgnc?entry=gmail&source=g
>> >-engine.dll,
>> >>>>>>>> version: 0.0.0.0, time
>> >>>>>>>> > stamp:
>> >>>>>>>> > >>>>> 0x66f9919f
>> >>>>>>>> > >>>>> Exception code: 0xc0000005
>> >>>>>>>> > >>>>> Fault offset: 0x000be263
>> >>>>>>>> > >>>>> Faulting process id: 0x0x95B4
>> >>>>>>>> > >>>>> Faulting application start time: 0x0x1DB517E318B3737
>> >>>>>>>> > >>>>> Faulting application path: C:\Program Files
>> >>>>>>>> > >>>>> (x86)\gnucash\bin\gnucash.exe
>> >>>>>>>> > >>>>> Faulting module path: C:\Program Files
>> >>>>>>>> > >>>>> (x86)\gnucash\bin\libgnc-engine.dll
>> >>>>>>>> > >>>>> Report Id: cae87769-5274-490a-b3a1-bff8175bf36b
>> >>>>>>>> > >>>>> Faulting package full name:
>> >>>>>>>> > >>>>> Faulting package-relative application ID:
>> >>>>>>>> > >>>>>
>> >>>>>>>> > >>>>> Anyone have any ideas?
>> >>>>>>>> > >>>>>
>> >>>>>>>> > >>>>>
>> >>>>>>>> > >>>>> ________________________
>> >>>>>>>> > >>>>> Jonathan A. Cohen
>> >>>>>>>> > >>>>> 26 Patriots Drive
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >
>> >>>>>>>>
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >>
>> >>>>>>>> >>>>> Canton, MA 02021
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >
>> >>>>>>>> > >>>>> 781-929-8204
>> >>>>>>>> > >>>>> jcohen at urgrad.rochester.edu
>> >>>>>>>>
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >>
>> >>>>>>>> >>>>>
>> >>>>>>>> > >>>>> http://www.linkedin.com/in/jonathanaaroncohen
>> >>>>>>>> > >>>>>
>> >>>>>>>> > >>>>>
>> >>>>>>>> > >>>>>
>> >>>>>>>> > >>>>> On Tue, Dec 17, 2024 at 11:10 AM David Carlson <
>> >>>>>>>> > >>>>> david.carlson.417 at gmail.com> wrote:
>> >>>>>>>> > >>>>>
>> >>>>>>>> > >>>>>> That would be something to try.  I had a problem with a
>> >>>>>>>> different
>> >>>>>>>> > >>>>>> application where the recommended procedure was to use
>> the
>> >>>>>>>> Windows
>> >>>>>>>> > >>>>>> Add/Remove programs feature to remove the program, then
>> >>>>>>>> REBOOT the
>> >>>>>>>> > computer
>> >>>>>>>> > >>>>>> and verify that certain folders had also been removed
>> >>>>>>>> before
>> >>>>>>>> > re-installing
>> >>>>>>>> > >>>>>> the program.
>> >>>>>>>> > >>>>>>
>> >>>>>>>> > >>>>>>
>> >>>>>>>> > >>>>>>
>> >>>>>>>> > >>>>>> On Tue, Dec 17, 2024 at 8:07 AM Jonathan A. Cohen <
>> >>>>>>>> > >>>>>> jcohen at urgrad.rochester.edu> wrote:
>> >>>>>>>> > >>>>>>
>> >>>>>>>> > >>>>>>> I am thinking maybe this got corrupted:  C:\Program
>> Files
>> >>>>>>>> > >>>>>>> (x86)\gnucash\bin\libgnc-engine.dll
>> >>>>>>>> > >>>>>>>
>> >>>>>>>> > >>>>>>> When upgrading, I think it does not fully remove all
>> >>>>>>>> components,
>> >>>>>>>> > so I
>> >>>>>>>> > >>>>>>> did a full uninstall and reinstall.  Will monitor for
>> >>>>>>>> future
>> >>>>>>>> > problems.
>> >>>>>>>> > >>>>>>>
>> >>>>>>>> > >>>>>>> I anyone thinks I am off-base, please let me know.
>> >>>>>>>> > >>>>>>>
>> >>>>>>>> > >>>>>>>
>> >>>>>>>> > >>>>>>> ________________________
>> >>>>>>>> > >>>>>>> Jonathan A. Cohen
>> >>>>>>>> > >>>>>>> jcohen at urgrad.rochester.edu
>> >>>>>>>> > >>>>>>>
>> >>>>>>>> > >>>>>>>
>> >>>>>>>> > >>>>>>> On Mon, Dec 16, 2024 at 6:59 PM Jonathan A. Cohen <
>> >>>>>>>> > >>>>>>> jcohen at urgrad.rochester.edu> wrote:
>> >>>>>>>> > >>>>>>>
>> >>>>>>>> > >>>>>>>> I captured the following from Windows event manager:
>> >>>>>>>> > >>>>>>>>
>> >>>>>>>> > >>>>>>>> Faulting application name: gnucash.exe, version:
>> >>>>>>>> 5.9.0.0, time
>> >>>>>>>> > >>>>>>>> stamp: 0x66f9947e
>> >>>>>>>> > >>>>>>>> Faulting module name: libgnc-engine.dll, version:
>> >>>>>>>> 0.0.0.0, time
>> >>>>>>>> > >>>>>>>> stamp: 0x66f9919f
>> >>>>>>>> > >>>>>>>> Exception code: 0xc0000005
>> >>>>>>>> > >>>>>>>> Fault offset: 0x000be263
>> >>>>>>>> > >>>>>>>> Faulting process id: 0x0x9964
>> >>>>>>>> > >>>>>>>> Faulting application start time: 0x0x1DB5010DDA488C8
>> >>>>>>>> > >>>>>>>> Faulting application path: C:\Program Files
>> >>>>>>>> > >>>>>>>> (x86)\gnucash\bin\gnucash.exe
>> >>>>>>>> > >>>>>>>> Faulting module path: C:\Program Files
>> >>>>>>>> > >>>>>>>> (x86)\gnucash\bin\libgnc-engine.dll
>> >>>>>>>> > >>>>>>>> Report Id: 3044f93f-b0fe-42c2-9705-e6a0405e0cdb
>> >>>>>>>> > >>>>>>>> Faulting package full name:
>> >>>>>>>> > >>>>>>>> Faulting package-relative application ID:
>> >>>>>>>> > >>>>>>>>
>> >>>>>>>> > >>>>>>>>
>> >>>>>>>> > >>>>>>>>
>> >>>>>>>> > >>>>>>>> ________________________
>> >>>>>>>> > >>>>>>>> Jonathan A. Cohen
>> >>>>>>>> > >>>>>>>> 26 Patriots Drive
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >
>> >>>>>>>>
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >>
>> >>>>>>>> >>>>>>>> Canton, MA 02021
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >
>> >>>>>>>> > >>>>>>>> 781-929-8204
>> >>>>>>>> > >>>>>>>> jcohen at urgrad.rochester.edu
>> >>>>>>>> > >>>>>>>>
>> >>>>>>>>
>> >>>>>>>> <
>> https://www.google.com/maps/search/26+Patriots+Drive+%0D%0A+Canton,+MA+02021?entry=gmail&source=g
>> >>
>> >>>>>>>> >>>>>>>> http://www.linkedin.com/in/jonathanaaroncohen
>> >>>>>>>> > >>>>>>>>
>> >>>>>>>> > >>>>>>>>
>> >>>>>>>> > >>>>>>>>
>> >>>>>>>> > >>>>>>>> On Sat, Dec 14, 2024 at 7:14 PM Jonathan A. Cohen <
>> >>>>>>>> > >>>>>>>> jcohen at urgrad.rochester.edu> wrote:
>> >>>>>>>> > >>>>>>>>
>> >>>>>>>> > >>>>>>>>> Thank you, David. I'm not having any resources
>> issues.
>> >>>>>>>> > >>>>>>>>>
>> >>>>>>>> > >>>>>>>>> __________________
>> >>>>>>>> > >>>>>>>>> Jonathan Cohen
>> >>>>>>>> > >>>>>>>>> +1-781-929-8204
>> >>>>>>>> > >>>>>>>>>
>> >>>>>>>> > >>>>>>>>> On Sat, Dec 14, 2024, 6:14 PM David Carlson <
>> >>>>>>>> > >>>>>>>>> david.carlson.417 at gmail.com> wrote:
>> >>>>>>>> > >>>>>>>>>
>> >>>>>>>> > >>>>>>>>>> Jonathan,
>> >>>>>>>> > >>>>>>>>>>
>> >>>>>>>> > >>>>>>>>>> One of the possible causes of such behavior is
>> >>>>>>>> inadequate
>> >>>>>>>> > >>>>>>>>>> resources.  Are you having issues with other
>> programs,
>> >>>>>>>> > particularly web
>> >>>>>>>> > >>>>>>>>>> browsers?
>> >>>>>>>> > >>>>>>>>>>
>> >>>>>>>> > >>>>>>>>>> On Sat, Dec 14, 2024 at 3:21 PM Jonathan A. Cohen <
>> >>>>>>>> > >>>>>>>>>> jcohen at urgrad.rochester.edu> wrote:
>> >>>>>>>> > >>>>>>>>>>
>> >>>>>>>> > >>>>>>>>>>> Upgraded to 5.9 last week.  After a few days a
>> >>>>>>>> behavior
>> >>>>>>>> > started:
>> >>>>>>>> > >>>>>>>>>>> the view
>> >>>>>>>> > >>>>>>>>>>> would suddenly no longer show the transactions in
>> any
>> >>>>>>>> account.
>> >>>>>>>> > >>>>>>>>>>> Save and
>> >>>>>>>> > >>>>>>>>>>> restart worked.  As the days went on, this behavior
>> >>>>>>>> happened
>> >>>>>>>> > >>>>>>>>>>> faster after
>> >>>>>>>> > >>>>>>>>>>> opening.
>> >>>>>>>> > >>>>>>>>>>>
>> >>>>>>>> > >>>>>>>>>>> Today, opened GnuCash and got the warning that the
>> >>>>>>>> file is
>> >>>>>>>> > >>>>>>>>>>> locked.  Open
>> >>>>>>>> > >>>>>>>>>>> anyways and the opening proceeded.  But once the
>> >>>>>>>> program start
>> >>>>>>>> > >>>>>>>>>>> progress bar
>> >>>>>>>> > >>>>>>>>>>> completed, it disappeared.  The file is locked
>> >>>>>>>> again.  Opening
>> >>>>>>>> > >>>>>>>>>>> wayway does
>> >>>>>>>> > >>>>>>>>>>> not work.  The program will not open now at all.
>> >>>>>>>> > >>>>>>>>>>>
>> >>>>>>>> > >>>>>>>>>>> I tried backing out to 5.8 but it still won't open.
>> >>>>>>>> Upgrade
>> >>>>>>>> > back
>> >>>>>>>> > >>>>>>>>>>> to 5.9
>> >>>>>>>> > >>>>>>>>>>> same behavior.
>> >>>>>>>> > >>>>>>>>>>>
>> >>>>>>>> > >>>>>>>>>>> Windows 11.
>> >>>>>>>> > >>>>>>>>>>>
>> >>>>>>>> > >>>>>>>>>>>
>> >>>>>>>> > >>>>>>>>>>> ________________________
>> >>>>>>>> > >>>>>>>>>>> Jonathan A. Cohen
>> >>>>>>>> > >>>>>>>>>>> jcohen at urgrad.rochester.edu
>> >>>>>>>> > >>>>>>>>>>> _______________________________________________
>> >>>>>>>> > >>>>>>>>>>> gnucash-user mailing list
>> >>>>>>>> > >>>>>>>>>>> gnucash-user at gnucash.org
>> >>>>>>>> > >>>>>>>>>>> To update your subscription preferences or to
>> >>>>>>>> unsubscribe:
>> >>>>>>>> > >>>>>>>>>>>
>> >>>>>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> >>>>>>>> > >>>>>>>>>>> -----
>> >>>>>>>> > >>>>>>>>>>> Please remember to CC this list on all your
>> replies.
>> >>>>>>>> > >>>>>>>>>>> You can do this by using Reply-To-List or
>> Reply-All.
>> >>>>>>>> > >>>>>>>>>>>
>> >>>>>>>> > >>>>>>>>>>
>> >>>>>>>> > >>>>>>>>>>
>> >>>>>>>> > >>>>>>>>>> --
>> >>>>>>>> > >>>>>>>>>> David Carlson
>> >>>>>>>> > >>>>>>>>>>
>> >>>>>>>> > >>>>>>>>>
>> >>>>>>>> > >>>>>>
>> >>>>>>>> > >>>>>> --
>> >>>>>>>> > >>>>>> David Carlson
>> >>>>>>>> > >>>>>>
>> >>>>>>>> > >>>>>
>> >>>>>>>> > >>>>
>> >>>>>>>> > >>>> --
>> >>>>>>>> > >>>> David Carlson
>> >>>>>>>> > >>>>
>> >>>>>>>> > >>>
>> >>>>>>>> > >>
>> >>>>>>>> > >> --
>> >>>>>>>> > >> David Carlson
>> >>>>>>>> > >>
>> >>>>>>>> > > _______________________________________________
>> >>>>>>>> > > gnucash-user mailing list
>> >>>>>>>> > > gnucash-user at gnucash.org
>> >>>>>>>> > > To update your subscription preferences or to unsubscribe:
>> >>>>>>>> > > https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> >>>>>>>> > > -----
>> >>>>>>>> > > Please remember to CC this list on all your replies.
>> >>>>>>>> > > You can do this by using Reply-To-List or Reply-All.
>> >>>>>>>> >
>> >>>>>>>> >
>> >>>>>>>> _______________________________________________
>> >>>>>>>> gnucash-user mailing list
>> >>>>>>>> gnucash-user at gnucash.org
>> >>>>>>>> To update your subscription preferences or to unsubscribe:
>> >>>>>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> >>>>>>>> -----
>> >>>>>>>> Please remember to CC this list on all your replies.
>> >>>>>>>> You can do this by using Reply-To-List or Reply-All.
>> >>>>>>>
>> >>>>>>>
>> >
>> _______________________________________________
>> gnucash-user mailing list
>> gnucash-user at gnucash.org
>> To update your subscription preferences or to unsubscribe:
>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> -----
>> Please remember to CC this list on all your replies.
>> You can do this by using Reply-To-List or Reply-All.
>>
>
>
> --
> David Carlson
>

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