[GNC] Problem with Online Quotes/Price Database

[David H]

If the button is greyed out it indicates an issue with your Finance
Quote install and Gnucash thinks it's not installed.  Go to Start
Menu, Gnucash Folder and run Install Online Price Retrieval for
Gnucash and wait for it to finish.  This can also be used to update
the Finance Quote module when an updated version is released.

Cheers David H.

On Thu, 13 Jun 2024 at 15:26, Steve Barru <sbarru at gmail.com> wrote:
>
> I am using GnuCash v4.12 on a 64-bit Windows 11 laptop to keep track of
> personal finances. I am retired and my income consists of Social Security
> and distributions from investments in funds and occasionally, stocks. I
> live outside of the US and am tracking dual-currencies with GnuCash. When I
> started running GnuCash in Jan 2023, I set up the Online Price Retrieval
> module for equities and forex quotations. I have been using the Price
> Database tool to fetch quotes on a more or less monthly basis and this has
> worked seamlessly until May 2024 when I got an error message telling me
> there was a problem with the database or something to that effect. Beyond
> periodic Windows updates, no changes to my system that I know of.
>
> Since then I have uninstalled and then reinstalled the Strawberry Perl app
> that runs the online quote service; the version installed is 5.32.1001.
> After the installation, I ran the Price Database tool and the Get Quotes
> button on the right of the screen was grayed out. I got a new Alpha Vantage
> API key hoping that might solve the problem. It did not; the Get Quotes
> button is still grayed out.
>
> Looking for suggestions how to troubleshoot this, hopefully that are not
> exceptionally technical. Thanks for any help with this.
>
> Best,
> Steve
>
> --
> steve barru photographs <http://stevebarru.com>
> Mobile: +84 393 022 059
> Hoi An, Vietnam
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