[GNC] GnuCash 3.1.4 error

[jvernice at gmail.com]

Thank you!
I renamed the c:\ProgramFiles (86) and reinstalled.
Works like a charm!


-----Original Message-----
From: Ken Pyzik <pyz01 at outlook.com> 
Sent: Tuesday, December 23, 2025 11:39 AM
To: Joseph Vernice <jvernice at gmail.com>; gnucash-user <gnucash-user at gnucash.org>
Subject: Re: [GNC] GnuCash 3.1.4 error


Joseph -- this is very similar to others who have been having this issue.  It is a known thing for Windows users.  Some Windows users are experiencing it while others, like myself, have never seen this.  Not sure why some Windows users are seeing this.

I am pretty sure it has to do with the way the uninstaller is working.  
When you go to upgrade, the uninstaller should be removing the gnucash folder that is sitting in the ProgramFiles (x86) folder.  If it does this cleanly, the issue never comes up.  However, if the uninstaller does not remove that leftover folder, then the re-installation does not get the right files in that folder and you get the error like you are getting.

The recommended approach is to manually uninstall gnucash and delete the gnucash folder that resides in ProgramFiles (x86).  Then install the new version and you should be good to go.

Ken

------ Original Message ------
>From "Joseph Vernice" <jvernice at gmail.com> To "gnucash-user" <gnucash-user at gnucash.org> Date 12/23/2025 7:59:51 AM Subject [GNC] GnuCash 3.1.4 error

>I installed the latest GnuCash and an getting the following error when 
>starting the program:
>
>gnucash procedure entry point clock_gettime32 could not be located in 
>the dynamic link library
>
>I did a google search and it suggested that I install the latest MS 
>Visual
>C++ executable (both 32 and 64 bit).  This did not solve the problem.
>
>Another suggestion was to reinstall with admin privileges. And also run 
>GnuCash s admin. Nothing is working.
>
>I have been using GC for at least 10, maybe 15 years. The last few 
>builds have been problematic. I really liked the software and hope I 
>don’t have to go back to Quicken.
>
>Please help me stay with GnuCash by solving this issue.
>Thank you
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