[GNC] help in fixing unexplained behavior

[Adrien Monteleone]

Keith,

Are you manually entering your transactions?

Are you instead importing them from a download from your credit card 
company? (or bank)

Are you doing both and updating when you import?

Regards,
Adrien

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On Tue, 2025-12-23 at 17:46 +0100, keith adams wrote:
>> 12/23/2025 - Tue
>>
>> Xubuntu 24.04 linux
>> Gnucash Version: 5.13
>> Build ID: Flathub 5.13-1
>> Finance::Quote: 1.67
>>
>> Hello David:
>>
>> For years GNC has worked perfectly for my Visa credit card.
>>
>> In an effort to resolve the problem below, I changed from
>> "Liabilities > Credit Card > Visa" to "Liabilities > Visa" which is
>> current account structure.  Issue remains.
>>
>> Historically, payments from Checking account appear in Decrease
>> column (3rd from right) column and Balance column (negative, in red)
>> gets smaller.
>>
>> Charges to Visa appear in the Increase column (2nd from right) and
>> Balance column (negative, in red, 1st on right) gets larger
>> (correctly, increases the negative amount).
>>
>> On 11/04/25, however, I had to enter a Balancing entry (479.32) into
>> the Decrease column (3rd from right)  The amount was exactly double
>> the Closing Balance shown on my Statement.
>>
>> I checked multiple times and all statement amounts matched my GNC
>> entries (date, amount, and charge, payment, cleared or not, and
>> saved).  Closed GNC and re-opened with no change.  Since I was able
>> to force-balance I decided to wait for the next statement to see if
>> this was just a fluke.
>>
>> On 12/04/25 I had to enter another Balancing entry (862.30) into the
>> Decrease column (3rd from right).  Can't find any relation to any
>> other amounts or entries this time. Again I checked the statement
>> against GNC and everything matched perfectly.
>>
>> Going forward from 12/04, however, all entries in Balance column (1st
>> on right) are in black, (positive) and charges entered into the
>> Increase column (2nd from right) decrease the Balance (1st on right,
>> which,  now in black, positive, decreases the positive amount).
>>
>> I considered re-installing Gnucash but don't want to lose access to
>> my data (goes back years). I do regular backups with RSYNC of my
>> entire machine to 2 external HDD's. (not with Gnucash *.CVS export).
>>
>> I'm at a  loss as to what's going on here and would really appreciate
>> your input.  I hope it's OK to contact you directly here. Your
>> assistance with my previous "payment plan" problem (circa 7 Nov 2025)
>> was so prompt, correct and understandable and I'm quite confused by
>> the whole 'mailing list' system (I un-subscribed).