[GNC] Installing GnuCash Updates.

[Hoppo]

Hi Peter
Thanks for the thanks!
You didn't mention if you had success but I have assumed so.
It's well worth being on the list but you can search it even if you're not.
You can get more info on the list(s) and list use/management here:
https://www.wiki.gnucash.org/wiki/Mailing_Lists

Cheers
H


On Sat, 27 Dec 2025, 4:27 pm Peter, <ridgewell at alphacall.com.au> wrote:

> Thanks, Hoppo. Thanks, Joe.
>
> Yes, using Windows 10. Yes, using Firefox.
>
> Re "This issue is well-known and frequently discussed on this list", I'm
> afraid I'm very new to the list (and not really on it yet at that. Hope I
> can be as helpful to someone some time.
>
> Regards
>
> Peter
>
>
>
> On 27/12/2025 10:53 am, joe.davis at carouselschool.com wrote:
>
> This procedure worked with me. I did not have success in using Microsoft
> Edge to download and would only get partial download. Use Firefox to
> download.
>
> -----Original Message-----
> From: gnucash-user<gnucash-user-bounces+joe.davis=carouselschool.com at gnucash.org> <gnucash-user-bounces+joe.davis=carouselschool.com at gnucash.org> On Behalf Of
> Hoppo
> Sent: Friday, December 26, 2025 3:51 AM
> To: peter.judy at ridgewell.id.au
> Cc: GnuCash users group <gnucash-user at gnucash.org> <gnucash-user at gnucash.org>; Peter<ridgewell at alphacall.com.au> <ridgewell at alphacall.com.au>
> Subject: Re: [GNC] Installing GnuCash Updates.
>
> Hello Peter
>
> I assume you are using Windows - you didn't say.
>
> This issue is well-known and frequently discussed on this list.
>
> I use Linux so don't have the problem.
>
> The solution (as I understand it) is to:
> 1. Exit any instances of GNUCash that are running.
> 2.  Uninstall GNUCash
> 3. Delete the "gnucash" folder located in "C:\Program Files (x86)"
> 4. Install 5.14
>
> Search this list if you still have issues.
>
> A belated Merry Christmas & have a great 2026.
>
> Cheers
>
> H.
>
>
> On Fri, 26 Dec 2025, 18:39 Peter via gnucash-user,<gnucash-user at gnucash.org> <gnucash-user at gnucash.org>
> wrote:
>
>
> Hello, All,
>
> I've been using GnuCash for about 13 years. Love it. I always take the
> updated versions as they come along.
>
> With the two most recent updates, 5.13 and 5.14, the installation
> seems to have worked, but when I go to open the app, I get the
> following message and can go no further.
>
> Both times I have re-installed 5.12 and all working fine.
>
> Any advice on what's wrong?
>
> (not yet subscribed to the mailing list)
>
> Peter
>
> ------------------------------------------------------------
> Peter Ridgewell
> 27 Tobruk Street, Lutwyche 4030
> +61 4 1338 8598
> ------------------------------------------------------------
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