[GNC] Help with transactions not downloading for only one bank.

[Tani Rae Standridge]

Hi

I am desperate. The bank account with the most transactions (702) that I
need to import to GnuCash. isn't importing. All 6 other accounts from other
banks were imported.
I got hoodwinked into a chat with justanswer.com that didn't result in an
answer. Below is what I typed to the chatbot.  I hope it is clear enough
for someone with skill to help me.

I am using version 3.1 GnuCash. I was downloading bank transactions to my
accounts. Unfortunately, the account with the most transactions (702) does
not show any transactions when I hit import and choose the file that says
it contains 164 kb. The import screen is blank. I can’t possibly enter all
these manually. Any way to force it?


I am on a Mac Big Sur using GNUCASH ver 3.1.


There is no error message. The screen that usually shows transactions to be
imported on GnuCash just comes up blank.


I chose several different ranges from the bank to download. And I tried the
checking account and the credit card account from this bank and neither one
would import. so I tried several different versions of date ranges and I
tried using OFX and QFX on downloads and neither worked.


It seems to be only my Navy federal accounts. I tried to import an only 5
kb file for the checking account and it's blank. I tried downloading all
transactions with no date range restriction on the credit card and that did
not open either. That downloaded to my Mac showing it was 553 kb-sized
file. So there must be transactions in there. That is when I went in and
restricted dates and got files that were 165 kb but upon importing, the
import window on all is blank. I switched banks to Chase and those came in!


Also, I'm wondering if it's a problem that I am using version 3.1 of
GnuCash and not the new version 5. I am not sure how to update to that
though and am afraid I may lose data if I download the newer version.
Advise on this would be helpful as well.


Thank you for trying to help me.


-- 
Tani-Rae
206-300-5740
tanirae at gmail.com <trgstand at comcast.net>