[GNC] Crash on attempting to print invoice? (Linux)

[Brad Morrison]

Hi Simon, John, & GnuCash users,  

https://gnucash.org/download.phtml - the current version of GnuCash is
5.12, so a first step would be to update the version of GnuCash that you
are using and see if any of the updates since version 5.5 hvae addressed
the invoice printing issue you are noticing.  

https://distrowatch.com/table.php?distribution=ubuntu - it also looks
like the current version of Ubuntu is 25.04 and that 22.04 was released
in April 2022, so if your current hardware meets the system
requirements, it would make sense to upgrade to the current version of
Ubuntu.  

---
Thanks, 

Brad - https://www.facebook.com/brad.morrison.12327/ &
https://nextdoor.com/profile/01mP46jj8KCzj3sP4 &
https://norcal.social/@BradMorrison 

On 2025-07-21 13:05, John Ralls wrote:

> Simon,
> 
> Makes sense that it would have to do with Nvidia drivers. EGL (https://en.wikipedia.org/wiki/EGL_(API)) is how the Open GL (3D rendering engine) talks to your graphics card.
> 
> Regards,
> John Ralls
> 
> On Jul 21, 2025, at 11:14, Simon Roberts <simon at dancingcloudservices.com> wrote:
> 
> With apologies, I gave up my own attempts to fix this and came here for
> help just a little too soon.
> 
> It turns out that there were updates to the NVIDIA drivers, and somehow,
> despite the updates not saying "reboot needed", those needed me to reboot
> the system. Now that I've done so, it's working again.
> 
> Cheers,
> Simon
> 
> On Mon, Jul 21, 2025 at 11:09 AM Simon Roberts <
> simon at dancingcloudservices.com <mailto:simon at dancingcloudservices.com>> wrote:
> 
> Hi all, I'm using GNC 5.5 on Ubuntu 22.04 and it's worked fine since I
> built it, but for some reason today I'm not able to print an invoice.
> 
> The invoice is created and posted, but when I hit the "Print Invoice"
> button, the program crashes out (leaving the lock file in place). I ran it
> from the command line and it issues an error message that I hoped might
> tell me something, but google doesn't bring anything up. The error is:
> 
> Could not create GBM EGL display: EGL_NOT_INITIALIZED. Aborting...
> 
> It core dumps right after this.
> 
> You can probably guess from the age of my OS and the build that I'm not in
> the habit of updating things for the sake of it, and I'd prefer to avoid
> changing the installation if I can avoid it, but clearly something has
> changed (and I think it must be in my Linux system). Can anyone suggest
> what might have happened?
> 
> TIA,
> Simon
> 
> --
> Simon Roberts
> 303 249 3613
> https://www.youtube.com/@DancingCloudServices
> https://www.linkedin.com/in/simonhgroberts/
> 
> -- 
> Simon Roberts
> 303 249 3613
> https://www.youtube.com/@DancingCloudServices
> https://www.linkedin.com/in/simonhgroberts/
> _______________________________________________
> gnucash-user mailing list
> gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>
> To update your subscription preferences or to unsubscribe:
> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> -----
> Please remember to CC this list on all your replies.
> You can do this by using Reply-To-List or Reply-All.

_______________________________________________
gnucash-user mailing list
gnucash-user at gnucash.org
To update your subscription preferences or to unsubscribe:
https://lists.gnucash.org/mailman/listinfo/gnucash-user
-----
Please remember to CC this list on all your replies.
You can do this by using Reply-To-List or Reply-All.