[GNC] Gnucash 206.21 crashing when accessing reports

[David Cousens]

GnuCash 2.6.21 is now well out of date. If you are going to update to a
newer machine but are already running Windows 11, it will likely pay to
also update to the latest version of GnuCash before migrating to a new
machine

Changes to the main GnuCash datafile structure mainly occur at the
major version changes 2->3->4->5. The update procedure will usually
modify the datafiles as necessary the first time GnuCash is run after a
change to the next major series version

In addition to the main data file(s) the location and storage of book
preferences, user preferences , stored reports and any online banking
settings you have saved also changes. The update procedure will usually
migrate most of theses to the new locations but it does pay to check
that any settings and preferences you rely on have successfully made it
into the next major version.

This migration is covered in a post
https://lists.gnucash.org/pipermail/gnucash-user/2021-January/094773.html

and the steps to follow from that post with the additional steps to get
to 5.11 are 

If you follow the upgrade path, the recommended method is to:
> 1) Make a backup of your data file and keep any backups of the
datafile you make until finished.

> 2) Upgrade to 2.16.21, open your file and perform a check & repair
(Menu_>Actions_>Check and Repair ) on the entire file and save the
file. Check that your preferences, saved reports can be accessed and
any online banking setup can be accessed if applicable. Make a new
backup.

> 3) Upgrade to 3.11, open your file and perform a check & repair on
the entire file and save the file.Check that your preferences, saved
reports can be accessed and any online banking setup can be accessed if
applicable. Make a new backup.

> 4) Upgrade to 4.4, open your file and perform a check & repair on the
entire file and save the file.Check that your preferences, saved
reports can be accessed and any online banking setup can be accessed if
applicable. Make a new backup.

>5) Upgrade to 5.11, open the file perform a check and repair on the
entire file and save the file.Check that your preferences, saved
reports can be accessed and any online banking setup can be accessed if
applicable. Make a new backup of the data file.

If you have problems at any point come back to the list and ask for
help proceeding

David Cousens

On Sun, 2025-03-23 at 12:37 -0400, Dianna Broughton wrote:
> Hi everyone,
> 
>  
> 
> I'm running Gnucash 2.6.21 and recently updated to Win 11. I think
> that
> triggered an issue with Reports. Any time I try to access anything in
> the
> Reports menu, Gnucash closes. Everything else seems to be working
> fine.
> 
>  
> 
> Here's the windows error message:
> 
>  
> 
> Faulting application name: gnucash.exe, version: 0.0.0.0, time stamp:
> 0x5acd42ff
> 
> Faulting module name: libfreetype-6.dll, version: 0.0.0.0, time
> stamp:
> 0x578413f8
> 
> Exception code: 0xc0000005
> 
> Fault offset: 0x0001467e
> 
> Faulting process id: 0x4668
> 
> Faulting application start time: 0x1DB9BFA5946A038
> 
> Faulting application path: C:\Program Files
> (x86)\gnucash\bin\gnucash.exe
> 
> Faulting module path: C:\Program Files (x86)\gnucash\bin\libfreetype-
> 6.dll
> 
> Report Id: 068f7043-2080-47b1-a249-c7a425549dfa
> 
> Faulting package full name: 
> 
> Faulting package-relative application ID: 
> 
>  
> 
> Does anyone have any suggestions on how to fix this issue?
> 
>  
> 
> Ever since I updated to Win 11, everything has gotten sluggish. I was
> going
> to get a new laptop after the new year, so I'm thinking I may just
> get it
> now and avoid the sluggishness and Gnucash problems altogether.
> 
>  
> 
> If I get a new laptop, I'm thinking about downloading the latest
> version of
> Gnucash (instead of holding on to my 2.6.21 version that I've had
> trouble
> updating), and starting "fresh." Just close out with December 2024 on
> my
> current laptop, and start with January 1, 2025 on my, instead of
> transferring my gnucash files to my new laptop. (I remember having
> issues
> the last time I upgraded laptops.) 
> 
>  
> 
> I'll keep the laptop I'm currently using for a while for historical
> data,
> and I have hard copies of income statements. Would that be good
> enough? Any
> problems with doing things this way?
> 
>  
> 
> I hope all of this makes sense. I was up late last night trying way
> too many
> fixes and my brain is fried.
> 
>  
> 
> Thanks for any advice,
> 
> Dianna
> 
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