[GNC] Error in customer report addendum

[Liz]

On Tue, 11 Nov 2025 10:23:52 +1100
Liz <edodd at billiau.net> wrote:

> I have an error in a customer report (attached) which only lists the
> tax from the invoices involved, making it look like I have a $715
> overpayment.
> 
> I have trialled unposting and reposting and re-paying these two
> invoices, with and without "accumulate splits" but there is something
> which continues to ignore part of the invoices.
> 
> My A/R account is also -$715.
> 
> I'm thinking of putting in new invoices and completely replacing the
> old ones, but I am not sure if it will fix the problem.
> The customer report also shows the problem where some invoice numbers
> don't appear, which has made tracking down this problem difficult. I
> mentioned this before but we never found the underlying error.
> 
> Has anyone any suggestions on how I might get my A/R and report in
> order?
> 
> Liz

More poking around finds an error in the A/R where there is a
self-referential entry instead of to the correct Income account

and now I have managed to solve my overpayment problem

I have no idea how the A/R account became the Income account because I
would have used autofill on all of the invoices, as the tasks were
similar.

Liz
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